{"name":"What a business phone system really costs for a team of 5, 20 and 50","url":"https://toolradar.com/benchmarks/business-phone-system-cost","csv":"https://toolradar.com/benchmarks/business-phone-system-cost/data.csv","publisher":"Toolradar","license":"https://creativecommons.org/licenses/by/4.0/","cite":"Toolradar, \"What a business phone system really costs for a team of 5, 20 and 50\", prices confirmed 2026-11-04 to 2026-11-04, https://toolradar.com/benchmarks/business-phone-system-cost","currency":"USD","countedPer":"user","teamSizes":[5,20,50],"confirmedFrom":"2026-11-04","confirmedTo":"2026-11-04","method":["For each team size, the cheapest paid plan with a published US price in USD that allows that many users. Plans sold only on quote are not counted.","Monthly billing and annual billing are computed apart; annual is the yearly total divided by 12. A price with no billing term next to it is not counted, except a price per month on a page that offers no yearly billing at all (no monthly or annual switch, no mention of yearly billing), which is counted as month to month.","Seat minimums, seat packs and user caps are applied, required add-ons and mandatory vendor fees are added, one-time setup fees are shown apart. A free plan is never the cost; whether it covers the team is shown apart.","Each price is confirmed on the vendor's live page by two AI checkers from different model families, each quoting the page word for word. A price that is not confirmed is left out; a higher plan left out this way is skipped only when, at its last read price, it costs more than the cheapest confirmed plan.","Not counted: taxes, usage (AI credits, contacts, tickets, overages), plans capped by usage volume (tickets or conversations a month), discounts shown only in the cart, behind a code or for a limited time, and optional add-ons.","Rows are ordered by computed cost. No score, no rank of our own; sponsored or paid status never changes inclusion or order."],"rows":[{"tool":"Aircall","slug":"aircall","toolradarUrl":"https://toolradar.com/tools/aircall","pricingPage":"https://aircall.io/pricing/","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":null,"billedAnnually":{"plan":"Essentials","seatsPaid":5,"teamPerMonth":150,"perUserPerMonth":30,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":null,"billedAnnually":{"plan":"Essentials","seatsPaid":20,"teamPerMonth":600,"perUserPerMonth":30,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":null,"billedAnnually":{"plan":"Essentials","seatsPaid":50,"teamPerMonth":1500,"perUserPerMonth":30,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":[],"notCounted":["Month-to-month prices: not shown on the page as read (annual billing saves 25%)","Enterprise: custom pricing, minimum 25 users","AI Voice Agents: from $100 a month minimum, billed by usage","Additional numbers ($6 a month each), international calls and SMS: usage","Add-ons, optional: AI Assist Pro $49, Analytics+ $15, WhatsApp $10 per seat a month"]},{"tool":"CloudTalk","slug":"cloudtalk","toolradarUrl":"https://toolradar.com/tools/cloudtalk","pricingPage":"https://www.cloudtalk.io/pricing","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":{"plan":"Starter","seatsPaid":5,"teamPerMonth":188.7,"perUserPerMonth":37.74,"notes":["includes a mandatory 11% fee"]},"billedAnnually":{"plan":"Starter","seatsPaid":5,"teamPerMonth":138.75,"perUserPerMonth":27.75,"notes":["includes a mandatory 11% fee"]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":{"plan":"Starter","seatsPaid":20,"teamPerMonth":754.8,"perUserPerMonth":37.74,"notes":["includes a mandatory 11% fee"]},"billedAnnually":{"plan":"Starter","seatsPaid":20,"teamPerMonth":555,"perUserPerMonth":27.75,"notes":["includes a mandatory 11% fee"]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":{"plan":"Starter","seatsPaid":50,"teamPerMonth":1887,"perUserPerMonth":37.74,"notes":["includes a mandatory 11% fee"]},"billedAnnually":{"plan":"Starter","seatsPaid":50,"teamPerMonth":1387.5,"perUserPerMonth":27.75,"notes":["includes a mandatory 11% fee"]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":["Expert"],"notCounted":["Custom plan: request a quote","Add-ons, optional: Power Dialer $15, Parallel Dialer $39, AI Conversation Intelligence $9 per user a month billed annually","AI Voice Agents: from $99 for 200 minutes a month (usage)","International calling bundles, extra numbers and Branded Caller ID (from $0.07 a call): usage"]},{"tool":"JustCall","slug":"justcall","toolradarUrl":"https://toolradar.com/tools/justcall","pricingPage":"https://justcall.io/pricing/","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":null,"billedAnnually":{"plan":"Team","seatsPaid":5,"teamPerMonth":145,"perUserPerMonth":29,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":null,"billedAnnually":{"plan":"Team","seatsPaid":20,"teamPerMonth":580,"perUserPerMonth":29,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":null,"billedAnnually":{"plan":"Team","seatsPaid":50,"teamPerMonth":1450,"perUserPerMonth":29,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":[],"notCounted":["Month-to-month prices: not shown on the page as read (annual billing saves up to 29%)","Business: custom pricing, minimum 10 licenses; SalesPro: quote only","Black Friday prices announced for November 10, 2026: not counted","AI Voice Agent add-on and SMS bundles: usage","International calls, toll-free and premium-rate numbers: usage"]},{"tool":"KrispCall","slug":"krispcall","toolradarUrl":"https://toolradar.com/tools/krispcall","pricingPage":"https://krispcall.com/pricing/","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":{"plan":"Starter","seatsPaid":5,"teamPerMonth":75,"perUserPerMonth":15,"notes":[]},"billedAnnually":{"plan":"Starter","seatsPaid":5,"teamPerMonth":60,"perUserPerMonth":12,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":null,"billedAnnually":{"plan":"Advance","seatsPaid":20,"teamPerMonth":640,"perUserPerMonth":32,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":null,"billedAnnually":{"plan":"Advance","seatsPaid":50,"teamPerMonth":1600,"perUserPerMonth":32,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":["Advance (monthly billing)","Max (monthly billing)"],"notCounted":["Enterprise: custom volume pricing for 50+ seats","Calls and SMS beyond the included allowances, extra numbers and international calling: usage","SMS registration fees ($4.5 brand and $15 campaign vetting one-time, $1.50 a month campaign fee): only to send texts"]},{"tool":"Quo","slug":"quo","toolradarUrl":"https://toolradar.com/tools/quo","pricingPage":"https://www.quo.com/pricing","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":{"plan":"Starter","seatsPaid":5,"teamPerMonth":95,"perUserPerMonth":19,"notes":[]},"billedAnnually":{"plan":"Starter","seatsPaid":5,"teamPerMonth":75,"perUserPerMonth":15,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":{"plan":"Starter","seatsPaid":20,"teamPerMonth":380,"perUserPerMonth":19,"notes":[]},"billedAnnually":{"plan":"Starter","seatsPaid":20,"teamPerMonth":300,"perUserPerMonth":15,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":{"plan":"Starter","seatsPaid":50,"teamPerMonth":950,"perUserPerMonth":19,"notes":[]},"billedAnnually":{"plan":"Starter","seatsPaid":50,"teamPerMonth":750,"perUserPerMonth":15,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":[],"notCounted":["Sona AI agent credits beyond the 1,000 included: tiers from $25 a month or $1.00 a call (usage)","Additional phone numbers $5 a month each and international calling: usage","Carrier registration for texting: $19.50 one-time plus $1.50 to $3 a month, only to send texts"]},{"tool":"Zoom Phone","slug":"zoom-phone","toolradarUrl":"https://toolradar.com/tools/zoom-phone","pricingPage":"https://zoom.us/pricing/zoom-phone","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":null,"billedAnnually":{"plan":"US & CA Metered","seatsPaid":5,"teamPerMonth":52.5,"perUserPerMonth":10.5,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":null,"billedAnnually":{"plan":"US & CA Metered","seatsPaid":20,"teamPerMonth":210,"perUserPerMonth":10.5,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":null,"billedAnnually":{"plan":"US & CA Metered","seatsPaid":50,"teamPerMonth":525,"perUserPerMonth":10.5,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":[],"notCounted":["Month-to-month prices: not shown on the page as read (annual billing saves up to 15%)","Metered plan: US and Canada calls charged per minute (usage)","Global Select: price not shown in the page text","Add-ons, optional: Customer Engagement Pack $25, International Calling $10, additional numbers $5 a month"]}],"excluded":[{"tool":"8x8","slug":"8x8","reason":"Its pricing page answered every reader with a security checkpoint (HTTP 429), so no price could be read."},{"tool":"CallHippo","slug":"callhippo","reason":"Prices change with a team-size selector (1-4, 5-49, 50+) and a monthly or yearly toggle, and the page as read prints one set (Starter $18, Professional $30, Ultimate $42 a user a month) without saying which team size or billing it belongs to."},{"tool":"Dialpad","slug":"dialpad","reason":"Its pricing page shows per-user prices without saying whether they are billed monthly or annually, so a team total cannot be stated."},{"tool":"GoTo Connect","slug":"goto-connect","reason":"No price on the page: every plan is sold through sales."},{"tool":"Grasshopper","slug":"grasshopper","reason":"A shared virtual phone number service rather than a line per user: plans are one price for the account with unlimited users sharing 1 to 4 numbers (extra numbers $9 a month), so its cost does not follow team size like the per-user phone systems here."},{"tool":"Nextiva","slug":"nextiva","reason":"The page shows NEXT Core at $15 and NEXT Engage at $25 a user a month next to $23 and $50 (\"Save 35%\", \"Save 50%\"), and says annual pricing applies to new customers with 1 to 100 employees on a 12-month term (read on November 4, 2026). New-customer prices are not counted and the regular prices could not be tied to a billing option, so no figure is stated."},{"tool":"Ooma","slug":"ooma","reason":"The pricing page returned \"Page not found\" (404) on November 4, 2026, so no price could be read."},{"tool":"RingCentral","slug":"ringcentral","reason":"The per-user price depends on a number-of-users selector (1-5, 6-100, 100+) and the page prints one set (Core $20, Advanced $25, Ultra $35 a user a month paid annually) without saying which band it belongs to."},{"tool":"Vonage","slug":"vonage","reason":"Per-line prices depend on company size, chosen with an employee slider whose bands the page does not state (Mobile $19.99, $17.99 or $14.99 a line a month), and the annual prices are a 30%-off promotion valid through December 2026."}]}