{"name":"What help desk software really costs for a team of 5, 20 and 50 agents","url":"https://toolradar.com/benchmarks/help-desk-software-cost","csv":"https://toolradar.com/benchmarks/help-desk-software-cost/data.csv","publisher":"Toolradar","license":"https://creativecommons.org/licenses/by/4.0/","cite":"Toolradar, \"What help desk software really costs for a team of 5, 20 and 50 agents\", prices confirmed 2026-11-04 to 2026-11-04, https://toolradar.com/benchmarks/help-desk-software-cost","currency":"USD","countedPer":"agent","teamSizes":[5,20,50],"confirmedFrom":"2026-11-04","confirmedTo":"2026-11-04","method":["For each team size, the cheapest paid plan with a published US price in USD that allows that many users. Plans sold only on quote are not counted.","Monthly billing and annual billing are computed apart; annual is the yearly total divided by 12. A price with no billing term next to it is not counted, except a price per month on a page that offers no yearly billing at all (no monthly or annual switch, no mention of yearly billing), which is counted as month to month.","Seat minimums, seat packs and user caps are applied, required add-ons and mandatory vendor fees are added, one-time setup fees are shown apart. A free plan is never the cost; whether it covers the team is shown apart.","Each price is confirmed on the vendor's live page by two AI checkers from different model families, each quoting the page word for word. A price that is not confirmed is left out; a higher plan left out this way is skipped only when, at its last read price, it costs more than the cheapest confirmed plan.","Not counted: taxes, usage (AI credits, contacts, tickets, overages), plans capped by usage volume (tickets or conversations a month), discounts shown only in the cart, behind a code or for a limited time, and optional add-ons.","Rows are ordered by computed cost. No score, no rank of our own; sponsored or paid status never changes inclusion or order."],"rows":[{"tool":"Freshdesk","slug":"freshdesk","toolradarUrl":"https://toolradar.com/tools/freshdesk","pricingPage":"https://www.freshworks.com/freshdesk/pricing/","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":null,"billedAnnually":{"plan":"Growth","seatsPaid":5,"teamPerMonth":95,"perUserPerMonth":19,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":null,"billedAnnually":{"plan":"Growth","seatsPaid":20,"teamPerMonth":380,"perUserPerMonth":19,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":null,"billedAnnually":{"plan":"Growth","seatsPaid":50,"teamPerMonth":950,"perUserPerMonth":19,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":[],"notCounted":["Freddy AI Agent sessions beyond the first 500: $49 per 100 sessions (usage)","Freddy AI Copilot add-on, optional, $29 per agent a month","Day passes, connector app tasks and MCP actions: usage"]},{"tool":"HappyFox","slug":"happyfox","toolradarUrl":"https://toolradar.com/tools/happyfox","pricingPage":"https://www.happyfox.com/helpdesk/pricing/","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":{"plan":"Basic","seatsPaid":5,"teamPerMonth":145,"perUserPerMonth":29,"notes":[]},"billedAnnually":{"plan":"Basic","seatsPaid":5,"teamPerMonth":120,"perUserPerMonth":24,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":{"plan":"Team","seatsPaid":20,"teamPerMonth":1380,"perUserPerMonth":69,"notes":[]},"billedAnnually":{"plan":"Team","seatsPaid":20,"teamPerMonth":980,"perUserPerMonth":49,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":{"plan":"Team","seatsPaid":50,"teamPerMonth":3450,"perUserPerMonth":69,"notes":[]},"billedAnnually":{"plan":"Team","seatsPaid":50,"teamPerMonth":2450,"perUserPerMonth":49,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":[],"notCounted":["Enterprise Pro: price on request","Unlimited-agent plans: flat, from $1,999 a month billed annually, with a ticket allowance","Two-year plans (paid up front) not counted","AI, chatbot, workflows and other add-on products: separate pricing, optional"]},{"tool":"Helpwise","slug":"helpwise","toolradarUrl":"https://toolradar.com/tools/helpwise","pricingPage":"https://helpwise.io/pricing","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":{"plan":"Standard","seatsPaid":5,"teamPerMonth":75,"perUserPerMonth":15,"notes":[]},"billedAnnually":{"plan":"Standard","seatsPaid":5,"teamPerMonth":60,"perUserPerMonth":12,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":{"plan":"Premium","seatsPaid":20,"teamPerMonth":580,"perUserPerMonth":29,"notes":[]},"billedAnnually":{"plan":"Premium","seatsPaid":20,"teamPerMonth":460,"perUserPerMonth":23,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":{"plan":"Premium","seatsPaid":50,"teamPerMonth":1450,"perUserPerMonth":29,"notes":[]},"billedAnnually":{"plan":"Premium","seatsPaid":50,"teamPerMonth":1150,"perUserPerMonth":23,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":[],"notCounted":["Enterprise: price on request","Add-ons, optional: 3 extra inboxes $49, chatbot $10 a user, cloud phone $5 a user"]},{"tool":"Hiver","slug":"hiver","toolradarUrl":"https://toolradar.com/tools/hiver","pricingPage":"https://hiverhq.com/pricing","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":{"plan":"Growth","seatsPaid":5,"teamPerMonth":175,"perUserPerMonth":35,"notes":[]},"billedAnnually":{"plan":"Growth","seatsPaid":5,"teamPerMonth":125,"perUserPerMonth":25,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":{"plan":"Pro","seatsPaid":20,"teamPerMonth":1300,"perUserPerMonth":65,"notes":[]},"billedAnnually":{"plan":"Pro","seatsPaid":20,"teamPerMonth":1100,"perUserPerMonth":55,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":{"plan":"Pro","seatsPaid":50,"teamPerMonth":3250,"perUserPerMonth":65,"notes":[]},"billedAnnually":{"plan":"Pro","seatsPaid":50,"teamPerMonth":2750,"perUserPerMonth":55,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":[],"notCounted":["Voice add-on, optional, $30 per voice seat a month plus $0.03 a minute over the pool","Hiver in Gmail: separate product with its own plans, not counted"]},{"tool":"Liveagent","slug":"liveagent","toolradarUrl":"https://toolradar.com/tools/liveagent","pricingPage":"https://www.liveagent.com/pricing/","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":{"plan":"Starter","seatsPaid":5,"teamPerMonth":95,"perUserPerMonth":19,"notes":[]},"billedAnnually":{"plan":"Starter","seatsPaid":5,"teamPerMonth":75,"perUserPerMonth":15,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":{"plan":"Business","seatsPaid":20,"teamPerMonth":1180,"perUserPerMonth":59,"notes":[]},"billedAnnually":{"plan":"Business","seatsPaid":20,"teamPerMonth":980,"perUserPerMonth":49,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":{"plan":"Business","seatsPaid":50,"teamPerMonth":2950,"perUserPerMonth":59,"notes":[]},"billedAnnually":{"plan":"Business","seatsPaid":50,"teamPerMonth":2450,"perUserPerMonth":49,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":[],"notCounted":["Special offer prices until Nov 22, 2026: not counted, regular prices used","AI: billed by your own AI provider at their prices (usage)","Extra knowledge base, optional, $19 a month"]},{"tool":"Re:amaze","slug":"reamaze","toolradarUrl":"https://toolradar.com/tools/reamaze","pricingPage":"https://www.reamaze.com/pricing","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":{"plan":"Basic","seatsPaid":5,"teamPerMonth":145,"perUserPerMonth":29,"notes":[]},"billedAnnually":null,"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":{"plan":"Basic","seatsPaid":20,"teamPerMonth":580,"perUserPerMonth":29,"notes":[]},"billedAnnually":null,"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":{"plan":"Basic","seatsPaid":50,"teamPerMonth":1450,"perUserPerMonth":29,"notes":[]},"billedAnnually":null,"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":["Basic (annual billing)","Pro (annual billing)","Plus (annual billing)"],"notCounted":["Starter: $59 a month flat, unlimited users but capped at 500 conversations a month","AI agent resolutions beyond those included: $0.85 each (usage)"]},{"tool":"Zendesk","slug":"zendesk","toolradarUrl":"https://toolradar.com/tools/zendesk","pricingPage":"https://www.zendesk.com/pricing/","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":null,"billedAnnually":{"plan":"Support Team","seatsPaid":5,"teamPerMonth":95,"perUserPerMonth":19,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":null,"billedAnnually":{"plan":"Support Team","seatsPaid":20,"teamPerMonth":380,"perUserPerMonth":19,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":null,"billedAnnually":{"plan":"Support Team","seatsPaid":50,"teamPerMonth":950,"perUserPerMonth":19,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":null,"plansNotConfirmed":["Support Team (monthly billing)","Suite Team (monthly billing)","Suite Professional (monthly billing)"],"notCounted":["Suite Enterprise + Copilot: price on request","AI agent resolutions beyond the plan allowance: $1.50 to $2.00 each (usage)","Optional add-ons, per agent a month billed yearly: Copilot $50, Contact Center $83"]},{"tool":"Zoho Desk","slug":"zoho-desk","toolradarUrl":"https://toolradar.com/tools/zoho-desk","pricingPage":"https://www.zoho.com/desk/pricing-comparison.html","confirmedOn":"2026-11-04","costs":[{"teamSize":5,"billedMonthly":{"plan":"Express","seatsPaid":5,"teamPerMonth":45,"perUserPerMonth":9,"notes":[]},"billedAnnually":{"plan":"Express","seatsPaid":5,"teamPerMonth":35,"perUserPerMonth":7,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":20,"billedMonthly":{"plan":"Standard","seatsPaid":20,"teamPerMonth":400,"perUserPerMonth":20,"notes":[]},"billedAnnually":{"plan":"Standard","seatsPaid":20,"teamPerMonth":280,"perUserPerMonth":14,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null},{"teamSize":50,"billedMonthly":{"plan":"Standard","seatsPaid":50,"teamPerMonth":1000,"perUserPerMonth":20,"notes":[]},"billedAnnually":{"plan":"Standard","seatsPaid":50,"teamPerMonth":700,"perUserPerMonth":14,"notes":[]},"freePlanCoversTeam":false,"oneTimeSetupFee":null}],"freePlan":{"maxUsers":3},"plansNotConfirmed":[],"notCounted":["Light agents, optional, $6 per light agent a month"]}],"excluded":[{"tool":"Deskpro","slug":"deskpro","reason":"Per-agent prices are shown without saying whether they are billed monthly or yearly, and plans are bought through sales."},{"tool":"Gorgias","slug":"gorgias","reason":"Priced by the number of tickets a month (50 to 5,000), never per agent."},{"tool":"Groove","slug":"groove","reason":"The pricing page now sells Helply AI credit blocks with unlimited users: cost depends on AI usage, not agents."},{"tool":"Help Scout","slug":"help-scout","reason":"Its pricing page shows per-user prices without saying whether they are billed monthly or annually, so a team total cannot be stated."},{"tool":"Intercom","slug":"intercom","reason":"Its pricing page shows per-user prices without saying whether they are billed monthly or annually, so a team total cannot be stated."},{"tool":"Jira Service Management","slug":"jira-service-management","reason":"The per-agent price depends on team size and the page prints one example price for an unstated team size."},{"tool":"Kayako","slug":"kayako","reason":"Priced at $1 per ticket its AI resolves; the full platform has no published per-agent price."},{"tool":"Zammad","slug":"zammad","reason":"Hosted plans are priced in euros only; no US dollar price on the page."}]}