Customer feedback tools cluster around three jobs: NPS/CSAT tracking (Delighted, Wootric, AskNicely), feature-request management (Canny, Productboard, Frill), and in-app surveys (Pendo Feedback, Sprig, Hotjar Surveys). Mixing categories produces tool sprawl; pick by job. Editor's pick Read our hand-curated buyer's guide: Best Customer Feedback Tools → In-depth analysis with named leaders, real pricing, and decision framework. The ranked list below shows the top 10 of the 95 tools we evaluated in this category. ## Top 3 customer feedback tools 1. [SurveyMonkey](https://toolradar.com/tools/surveymonkey) #1 Top pick Gather feedback faster with pre-built templates and powerful analysisStarting priceFrom $35 /moCheapest paid plan, monthly, as of October 20264.5 /5 across G2 and Capterra · 34,413 ratings, Sep 2026Our takeBest overall[Read the review](https://toolradar.com/tools/surveymonkey) 2. [Birdeye](https://toolradar.com/tools/birdeye) #2 Manage reviews, surveys, and customer interactionsStarting priceFrom $299 /moCheapest paid plan, monthly, as of October 20264.7 /5 across G2 and Capterra · 4,941 ratings, Sep 2026Our takeHighest rated[Read the review](https://toolradar.com/tools/birdeye) 3. [HubSpot Service](https://toolradar.com/tools/hubspot-service) #3 Customer service that connects with sales and marketingStarting priceFrom $20 /moCheapest paid plan, monthly, as of October 20264.4 /5 on G2 · 8,500 ratings, Sep 2026Our takeMost affordable[Read the review](https://toolradar.com/tools/hubspot-service) ## 10 top customer feedback tools compared | Tool | Our take | Starting price (Oct 2026) | Rating | Watch out for | | --- | --- | --- | --- | --- | | [SurveyMonkey](https://toolradar.com/tools/surveymonkey) | Best overall | Price: $35/mo | 4.5 out of 5, from 34,413 ratings across G2 and Capterra G2 4.4 · Capterra 4.6 | n/a | | [Birdeye](https://toolradar.com/tools/birdeye) | Highest rated | Price: $299/mo | 4.7 out of 5, from 4,941 ratings across G2 and Capterra G2 4.7 · Capterra 4.7 | Watch out: Potential overage fees for messaging limits | | [HubSpot Service](https://toolradar.com/tools/hubspot-service) | Most affordable | Price: $20/mo | 4.4 out of 5, from 8,500 ratings on G2 G2 4.4 | Watch out: Onboarding fees for higher tiers | | [UserTesting](https://toolradar.com/tools/usertesting) | | Price: Contact sales | 4.4 out of 5, from 2,202 ratings across G2, Capterra and Trustpilot Trustpilot 4.4 · G2 4.4 | n/a | | [AskNicely](https://toolradar.com/tools/asknicely) | | Price: Contact sales | 4.7 out of 5, from 1,152 ratings across G2 and Capterra G2 4.7 · Capterra 4.6 | Watch out: Optional add-ons for reputation management, SSO | | [Pendo](https://toolradar.com/tools/pendo) | | Price: Usage-based | 4.4 out of 5, from 2,047 ratings across G2 and Capterra G2 4.4 · Capterra 4.5 | n/a | | [QuestionPro](https://toolradar.com/tools/questionpro) | | Price: $83/mo | 4.5 out of 5, from 1,158 ratings on G2 G2 4.5 | n/a | | [Senja](https://toolradar.com/tools/senja) | | Price: $29/mo | 4.6 out of 5, from 1,177 ratings across G2 and Capterra Capterra 4.6 · G2 4.6 | n/a | | [Userpilot](https://toolradar.com/tools/userpilot) | | Price: $299/mo | 4.6 out of 5, from 1,070 ratings across G2 and Capterra G2 4.6 · Capterra 4.6 | n/a | | [Sogolytics](https://toolradar.com/tools/sogolytics) | | Price: $39/mo | 4.7 out of 5, from 816 ratings across G2 and Capterra Capterra 4.7 · G2 4.6 | n/a | ## Customer Feedback pricing compared | Tool | Cheapest paid plan | Free plan | Billing basis | | --- | --- | --- | --- | | [SurveyMonkey](https://toolradar.com/tools/surveymonkey) | Cheapest paid plan: Individual, $35/mo | Free plan: Yes (Basic) | Billing: Billed monthly | | [Birdeye](https://toolradar.com/tools/birdeye) | Cheapest paid plan: Starter, $299/mo | Free plan: No | Billing: Billed monthly | | [HubSpot Service](https://toolradar.com/tools/hubspot-service) | Cheapest paid plan: Starter, $20/mo | Free plan: No | Billing: Per user, billed monthly | | [UserTesting](https://toolradar.com/tools/usertesting) | Cheapest paid plan: Not published | Free plan: No | Billing: Not published | | [AskNicely](https://toolradar.com/tools/asknicely) | Cheapest paid plan: Not published | Free plan: No | Billing: Not published | | [Pendo](https://toolradar.com/tools/pendo) | Cheapest paid plan: Not published | Free plan: No | Billing: Not published | | [QuestionPro](https://toolradar.com/tools/questionpro) | Cheapest paid plan: Team Edition, $83/mo | Free plan: Yes (Essentials) | Billing: Per user, billed monthly | | [Senja](https://toolradar.com/tools/senja) | Cheapest paid plan: Pro, $29/mo | Free plan: Yes | Billing: Billed monthly | | [Userpilot](https://toolradar.com/tools/userpilot) | Cheapest paid plan: Starter, $299/mo | Free plan: No | Billing: Billed monthly | | [Sogolytics](https://toolradar.com/tools/sogolytics) | Cheapest paid plan: Pro, $39/mo | Free plan: Yes | Billing: Billed monthly | Toolradar pricing data, last verified October 2026. Prices are the cheapest paid plan converted to a monthly figure; "Not published" means the vendor publishes no price for a self-serve paid plan. 7 of 10 tools publish a paid price; median cheapest paid plan $39/mo. Toolradar data ## The customer feedback tools market in numbers **Toolradar data:** Toolradar tracks 95 customer feedback tools as of November 2, 2026. 51% of the customer feedback tools on Toolradar are free, freemium or open source. The median cheapest paid plan for customer feedback tools is $49/mo, across the 40 that publish a price. Toolradar re-checked the pricing of 85% of customer feedback tools in the last 90 days. Toolradar aggregates 72,429 public user reviews (G2, Capterra, Trustpilot and other review sites) across 68 rated customer feedback tools. The most cross-shopped customer feedback tool is Pendo, listed as an alternative to 62 other tools on Toolradar. The most compared customer feedback tool on Toolradar over the last 90 days is Productboard, with 356 side-by-side comparisons. Computed from the Toolradar catalog and on-site activity. - 95 customer feedback tools tracked - 51% are free, freemium or open source - $49/mo median cheapest paid plan, across the 40 customer feedback tools that publish one - 85% of prices re-checked in the last 90 days - 72,429 public user reviews aggregated across 68 rated tools | Rank | Tool | Listed as an alternative to | | --- | --- | --- | | 1 | [Pendo](https://toolradar.com/tools/pendo) | 62 tools | | 2 | [SurveyMonkey](https://toolradar.com/tools/surveymonkey) | 47 tools | | 3 | [Qualtrics](https://toolradar.com/tools/qualtrics) | 34 tools | | Rank | Tool | Comparisons | | --- | --- | --- | | 1 | [Productboard](https://toolradar.com/tools/productboard) | 356 | | 2 | [Qualtrics](https://toolradar.com/tools/qualtrics) | 292 | | 3 | [Pendo](https://toolradar.com/tools/pendo) | 236 | Source and method: [live customer feedback tools statistics](https://toolradar.com/statistics/customer-feedback) · [Toolradar Research report](https://toolradar.com/reports/customer-feedback-software-statistics) ## Customer Feedback leaderboards from Toolradar data Toolradar ranks Customer Feedback tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026. CSV download of these Customer Feedback leaderboards, licensed CC BY 4.0 ### Lowest entry price, plans with no stated unit Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis. Counted among 49 tools with no stated price unit, verified price. | # | Tool | Entry plan | | --- | --- | --- | | 1 | [UserFeedback](https://toolradar.com/tools/userfeedback) | $4.13/mo, billed yearly | | 2 | [ReviewBot](https://toolradar.com/tools/reviewbot) | $5/mo, billed monthly | | 3 | [Features.Vote](https://toolradar.com/tools/features-vote) | $9/mo, billed monthly | | 3 | [Productroad](https://toolradar.com/tools/productroad) | $9/mo, billed monthly | | 5 | [ProtoNote](https://toolradar.com/tools/protonote) | $10/mo, billed monthly | A position exists only when at least 8 tools have data for that metric. 49 of 95 Customer Feedback tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. [How we compute this](https://toolradar.com/how-we-rate#toolradar-data). Cite this: Toolradar, “Customer Feedback leaderboards”, Nov 2026. Data licensed CC BY 4.0. [All Customer Feedback statistics](https://toolradar.com/statistics/customer-feedback). ## How the top customer feedback tools compare 4 of the 10 customer feedback tools listed here have a free plan (SurveyMonkey, QuestionPro, Senja, Sogolytics); the other 6 (Birdeye, HubSpot Service, UserTesting, AskNicely, Pendo, Userpilot) are paid only. Teams on a budget should start with SurveyMonkey, our free pick. Rankings are computed from G2/Capterra review volume and rating, and media mentions. [Editorial policy](https://toolradar.com/editorial-policy) ## Top customer feedback tools Order: Toolradar ranking score, which is the public review volume times the average rating on G2, Capterra, Trustpilot and other review sites, plus media mentions (recent ones count more). Paid placements are labelled and never change the score. [How we rank](https://toolradar.com/how-we-rate). ### SurveyMonkey Free plan Gather feedback faster with pre-built templates and powerful analysis 4.5 /5 across G2 and Capterra · 34,413 ratings, Sep 2026 SurveyMonkey is the world's most popular survey platform for gathering feedback. Pre-built templates and question banks get surveys started fast. Analyze results with built-in charts and statistical tools. Target specific audiences with SurveyMonkey Audience. Enterprise features include collaboration, compliance, and integrations. The survey tool that pioneered online feedback collection. [View details](https://toolradar.com/tools/surveymonkey) [Visit website](https://toolradar.com/visit/surveymonkey?p=best&c=customer-feedback) Thanks, your review is with our moderators.Used SurveyMonkey? Rate it - Pro: Industry standard - Pro: Analytics - Pro: Integrations - Con: Limited free tier - Con: Can get expensive Good value SurveyMonkey's pricing is fair for individual users, with a generous free tier for basic needs. ### Birdeye Paid Manage reviews, surveys, and customer interactions 4.7 /5 across G2 and Capterra · 4,941 ratings, Sep 2026 Birdeye is an all-in-one customer experience platform for local businesses and enterprises. Manage online reviews across Google, Facebook, and 200+ sites. Get more reviews with automated requests. Respond to reviews from one inbox. Surveys measure customer satisfaction. Webchat and messaging handle customer inquiries. Local SEO tools boost visibility. Everything you need to manage your online reputation. [View details](https://toolradar.com/tools/birdeye) [Visit website](https://birdeye.com) [Birdeye alternatives →](https://toolradar.com/alternatives/birdeye) Thanks, your review is with our moderators.Used Birdeye? Rate it - Pro: Multi-location support - Pro: AI automation - Pro: 200k+ businesses use it - Con: Enterprise focused Fair value Birdeye's pricing, starting at $299/month for Starter and escalating to $499/month for Dominate, is on the higher end for small to medium businesses. Watch out Potential overage fees for messaging limits ### HubSpot Service Paid Customer service that connects with sales and marketing 4.4 /5 on G2 · 8,500 ratings, Sep 2026 HubSpot Service Hub manages customer service integrated with HubSpot CRM. Tickets, knowledge base, and customer feedback-support that shares context with sales and marketing. The CRM integration means complete customer visibility. Automation handles routing. Self-service reduces volume. HubSpot customers add Service Hub for support that connects with their existing customer data. [View details](https://toolradar.com/tools/hubspot-service) [Visit website](https://www.hubspot.com/products/service) [HubSpot Service alternatives →](https://toolradar.com/alternatives/hubspot-service) Thanks, your review is with our moderators.Used HubSpot Service? Rate it - Pro: Good service hub - Pro: HubSpot integration - Pro: Ticketing system - Con: Expensive standalone - Con: Best with full HubSpot Good value HubSpot Service offers a generous Free Tools tier, making it highly accessible for small businesses. Watch out Onboarding fees for higher tiers ### UserTesting Paid Craft experiences that win hearts and markets by turning human insight into a competitive edge. 4.4 /5 across G2, Capterra and Trustpilot · 2,202 ratings, Sep 2026 UserTesting is a Human Insight Platform that provides on-demand access to real customer feedback through video-first experience testing. It enables organizations to understand the 'why' behind customer behaviors, allowing them to build, refine, and optimize products, marketing, and digital experiences with confidence. The platform offers a global network of participants, an AI-driven engine for analysis, and expert-led services to drive outcomes across various business functions. Designed for enterprises, UserTesting helps teams across marketing, product, digital CX, design, and UX research to gather fast feedback on ideas, validate concepts, and identify pain points. It supports agile development by providing continuous user feedback, enabling faster iteration and ensuring that products and experiences truly meet customer needs. The platform integrates with existing tools like Figma, Jira, and Slack to streamline workflows and embed customer insights directly into project management and design processes. [View details](https://toolradar.com/tools/usertesting) [Visit website](https://www.usertesting.com) [UserTesting alternatives →](https://toolradar.com/alternatives/usertesting) Thanks, your review is with our moderators.Used UserTesting? Rate it - Pro: Provides rapid access to authentic customer feedback through video recordings. - Pro: Offers comprehensive tools for qualitative and quantitative research, including AI-powered analysis. - Pro: Supports a wide range of use cases across different departments like marketing, product, and design. - Con: Pricing is not transparent and requires a custom quote, which may be a barrier for smaller organizations. - Con: The platform's full capabilities and advanced features are primarily geared towards enterprise-level use. ### AskNicely Paid Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment. 4.7 /5 across G2 and Capterra · 1,152 ratings, Sep 2026 AskNicely is a customer experience software designed to help businesses collect, analyze, and act on customer feedback in real-time. It provides tools for creating engaging, conversational surveys across multiple channels (email, SMS, in-app, in-store) to gather qualitative insights efficiently. The platform aims to streamline feedback management, making CX data accessible and actionable for all team members, from executives to frontline staff. The software focuses on driving 'earned growth' by improving customer retention and generating referrals. It offers robust analytics, including AI-powered text analysis for sentiment and theme identification, and performance leaderboards to motivate teams. AskNicely integrates with existing CRMs and other tools, enabling automated follow-ups and workflow automation to close the loop with customers faster and ensure consistent service quality across multiple locations. [View details](https://toolradar.com/tools/asknicely) [Visit website](https://www.asknicely.com) Thanks, your review is with our moderators.Used AskNicely? Rate it - Pro: Engaging, conversational surveys lead to higher response rates and richer insights. - Pro: Real-time feedback and analytics enable quick action and continuous improvement. - Pro: Empowers frontline teams with actionable data and motivation. - Con: No explicit mention of a free tier or transparent pricing on the website. - Con: Requires integration with existing systems for full benefit, which might have setup overhead. Fair value However, the 'Learn' tier offers a comprehensive set of features starting from 500 responses, suggesting it's designed for businesses with a solid customer base. Watch out Optional add-ons for reputation management, SSO ### Pendo Paid Understand, guide, and gather feedback on user engagement 4.4 /5 across G2 and Capterra · 2,047 ratings, Sep 2026 Pendo is a product experience platform combining analytics, in-app guides, and user feedback. Understand how users engage with your product, guide them with targeted messages, and collect feedback through NPS surveys and roadmaps. [View details](https://toolradar.com/tools/pendo) [Visit website](https://www.pendo.io) [Pendo alternatives →](https://toolradar.com/alternatives/pendo) Thanks, your review is with our moderators.Used Pendo? Rate it - Pro: In-app guides - Pro: Great analytics - Pro: Session replay - Con: Very expensive - Con: Complex setup Good value Pendo's pricing structure is fair, offering a generous Free tier that allows small teams to get significant value without cost. ### QuestionPro Free plan Design, send, and analyze online surveys and manage experiences with AI-powered tools. 4.5 /5 on G2 · 1,158 ratings, Sep 2026 QuestionPro offers a comprehensive suite of online survey software and tools designed for individuals, market research professionals, and enterprises. It enables users to easily design, distribute, and analyze various types of surveys, including market research, customer experience (CX), and employee experience (EX) surveys. The platform leverages AI to help users build surveys quickly and provides advanced analytics for deeper insights. The product caters to a wide range of industries such as gaming, automotive, education, healthcare, and financial services. It provides specialized tools for managing Voice of Customer (VoC) programs, sentiment analysis, journey management, and 360-degree feedback for employees. With robust security features and compliance certifications like GDPR and HIPAA, QuestionPro ensures data privacy and reliability for its global user base. [View details](https://toolradar.com/tools/questionpro) [Visit website](https://www.questionpro.com) Thanks, your review is with our moderators.Used QuestionPro? Rate it - Pro: AI-driven survey creation significantly speeds up survey design. - Pro: Offers specialized solutions for CX, EX, and market research. - Pro: Strong emphasis on data security and compliance with multiple certifications. - Con: Specific pricing details for advanced tiers are not immediately transparent on the main page, requiring contact for Team and Research Editions. - Con: The breadth of features might be overwhelming for very basic survey needs. Good value QuestionPro offers a generous free tier, making it accessible for individuals or small projects. ### Senja Free plan Collect and share testimonials 4.6 /5 across G2 and Capterra · 1,177 ratings, Sep 2026 Senja is a testimonial collection and management platform that helps businesses gather, organize, and display customer testimonials. Collect video and text testimonials, create beautiful testimonial walls, and embed social proof anywhere on your website. [View details](https://toolradar.com/tools/senja) [Visit website](https://senja.io) Thanks, your review is with our moderators.Used Senja? Rate it - Pro: Easy testimonial collection process - Pro: Beautiful display widgets - Pro: Video testimonial support - Con: Limited customization on free plan - Con: Newer platform with smaller community Good value Senja's pricing is quite generous, especially with its robust free plan offering unlimited testimonials. ### Userpilot Paid Onboard, engage, and grow users with no-code in-app experiences 4.6 /5 across G2 and Capterra · 1,070 ratings, Sep 2026 Userpilot is a product growth platform for onboarding, adoption, and engagement. Build in-app experiences without code. Segment users and trigger contextual guidance. Collect feedback with NPS and surveys. Analytics track feature adoption and user journeys. Grow product usage with the right message at the right time. [View details](https://toolradar.com/tools/userpilot) [Visit website](https://userpilot.com) Thanks, your review is with our moderators.Used Userpilot? Rate it - Pro: No code required - Pro: Good analytics - Pro: Feature adoption tracking - Con: Can be expensive - Con: Learning curve Good value Userpilot's pricing starts at a relatively high $299/month for the Starter tier, which is on the more expensive side compared to some market alternatives for basic product adoption features. 10 ### Sogolytics Free plan Transform your business with a leading experience management platform for customers and employees. 4.7 /5 across G2 and Capterra · 816 ratings, Sep 2026 Sogolytics is a comprehensive Experience Management (XM) platform designed to help businesses understand and improve customer and employee satisfaction and loyalty. It offers a suite of specialized products: SogoCore for enterprise feedback management, SogoCX for customer experience management, SogoEX for employee experience management, and SogoSurvey for online survey creation. The platform leverages AI solutions and real-time analytics to turn feedback into actionable insights, enabling organizations to make data-backed decisions. Sogolytics is built for enterprises and individuals alike, providing tools for survey creation, data collection, advanced analytics, and reporting. It aims to provide enterprise-grade functionality without unnecessary complexity, offering customizable solutions that scale with business needs. The platform emphasizes ease of use, robust security, 24/7 customer support, and quick results, helping businesses go from feedback to clarity in minutes. [View details](https://toolradar.com/tools/sogolytics) [Visit website](https://www.sogolytics.com) Thanks, your review is with our moderators.Used Sogolytics? Rate it - Pro: Comprehensive suite for both Customer and Employee Experience Management. - Pro: Utilizes AI for survey creation and advanced analytics for deeper insights. - Pro: Offers enterprise-grade security and compliance. - Con: No specific cons were mentioned in the provided text. Good value Sogolytics offers a fair pricing structure, especially with the Free tier for small projects and the Pro tier at $39/month providing a generous 15,000 responses/year. ## Why other customer feedback tools didn't make our top 10 We evaluated 95 tools in this category and these 20 ranked 11 through 30. They're solid options that fell short on one or two axes (review depth, pricing transparency, feature parity), but worth a look if the leaders don't fit your stack or budget. [SurveySparrowAI-powered customer feedback platform to turn customer voice into business growth and actionable insights.](https://toolradar.com/tools/surveysparrow)[Promoter.ioCapture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.](https://toolradar.com/tools/promoter-io)[TrustpilotEmpowering consumers to shop with confidence and helping companies improve through reviews.](https://toolradar.com/tools/trustpilot)[NicereplyCollect immediate customer feedback with one-click surveys to improve customer experience and agent performance.](https://toolradar.com/tools/nicereply)[Reviews.ioCollect, display, and manage customer reviews and user-generated content to boost trust and conversions.](https://toolradar.com/tools/reviews-io)[AlchemerTurn answers into outcomes with a powerful feedback machine.](https://toolradar.com/tools/alchemer)[SurveyLegendCreate beautiful, engaging, and smart surveys, forms, and polls with ease.](https://toolradar.com/tools/surveylegend)[UserbackCollect, understand, and act on user feedback to build better products faster.](https://toolradar.com/tools/userback)[ReviewTrackersBuild a customer-obsessed organization by leveraging reviews to improve brand loyalty, retention, and growth.](https://toolradar.com/tools/reviewtrackers)[BugHerdEffortless visual feedback and bug tracking for websites, Figma designs, and PDFs.](https://toolradar.com/tools/bugherd)[SurvicateCapture, analyze, and act on customer feedback across every channel to drive business impact.](https://toolradar.com/tools/survicate)[SimplesatCapture, understand, and act on customer feedback to drive growth and improve service.](https://toolradar.com/tools/simplesat)[Judge.meWhere trust drives commerce: Collect and display product reviews to boost sales.](https://toolradar.com/tools/judge-me)[ProductboardConnect customer needs to product strategy and roadmaps](https://toolradar.com/tools/productboard)[UserVoiceCapture, organize, and analyze customer feedback to drive product direction](https://toolradar.com/tools/uservoice)[LyssnaValidate products with users, recruit participants, and gather feedback to shape products users love.](https://toolradar.com/tools/lyssna)[MedalliaExperience management platform](https://toolradar.com/tools/medallia)[Zonka FeedbackTransform unstructured customer feedback into real-time, actionable AI-powered insights.](https://toolradar.com/tools/zonka-feedback)[CannyCapture feedback, prioritize features, and build what customers want](https://toolradar.com/tools/canny)[AppFollowElevate your app's reputation and performance with AI-powered insights and review management.](https://toolradar.com/tools/appfollow) ## Popular customer feedback comparisons See how the leading customer feedback tools stack up head-to-head. - [Birdeye vs Trustpilot](https://toolradar.com/compare/birdeye-vs-trustpilot) - [UserTesting vs Alchemer](https://toolradar.com/compare/alchemer-vs-usertesting) - [AskNicely vs Medallia](https://toolradar.com/compare/asknicely-vs-medallia) - [Pendo vs Userpilot](https://toolradar.com/compare/pendo-vs-userpilot) - [QuestionPro vs SurveyMonkey](https://toolradar.com/compare/questionpro-vs-surveymonkey) - [QuestionPro vs Alchemer](https://toolradar.com/compare/alchemer-vs-questionpro) - [Sogolytics vs Pendo](https://toolradar.com/compare/pendo-vs-sogolytics) Compare all 95 customer feedback tools side by side ## Pricing breakdowns for customer feedback tools Real plans and the hidden costs for each tool. - [SurveyMonkey pricing](https://toolradar.com/tools/surveymonkey/pricing) - [Birdeye pricing](https://toolradar.com/tools/birdeye/pricing) - [HubSpot Service pricing](https://toolradar.com/tools/hubspot-service/pricing) - [UserTesting pricing](https://toolradar.com/tools/usertesting/pricing) - [AskNicely pricing](https://toolradar.com/tools/asknicely/pricing) - [Pendo pricing](https://toolradar.com/tools/pendo/pricing) - [QuestionPro pricing](https://toolradar.com/tools/questionpro/pricing) - [Senja pricing](https://toolradar.com/tools/senja/pricing) ## Browse all customer feedback tools 95 tools Pricing - [100% free](https://toolradar.com/best/customer-feedback?pricing=free#browse) - [Free plan](https://toolradar.com/best/customer-feedback?pricing=freemium#browse) - [Paid](https://toolradar.com/best/customer-feedback?pricing=paid#browse) Platform - [Web](https://toolradar.com/best/customer-feedback?os=Web#browse) - [iOS](https://toolradar.com/best/customer-feedback?os=iOS#browse) - [Android](https://toolradar.com/best/customer-feedback?os=Android#browse) - [Windows](https://toolradar.com/best/customer-feedback?os=Windows#browse) - [macOS](https://toolradar.com/best/customer-feedback?os=macOS#browse) - [Linux](https://toolradar.com/best/customer-feedback?os=Linux#browse) - [Chrome](https://toolradar.com/best/customer-feedback?os=Chrome#browse) Industry - [SaaS & Technology 19](https://toolradar.com/best/customer-feedback?industry=saas#browse) - [Healthcare 11](https://toolradar.com/best/customer-feedback?industry=healthcare#browse) - [Retail 10](https://toolradar.com/best/customer-feedback?industry=retail#browse) - [E-commerce 9](https://toolradar.com/best/customer-feedback?industry=ecommerce#browse) - [Finance & Banking 8](https://toolradar.com/best/customer-feedback?industry=finance#browse) - [Education 5](https://toolradar.com/best/customer-feedback?industry=education#browse) - [Hospitality & Travel 5](https://toolradar.com/best/customer-feedback?industry=hospitality#browse) - [Media & Entertainment 3](https://toolradar.com/best/customer-feedback?industry=media#browse) - [Construction 1](https://toolradar.com/best/customer-feedback?industry=construction#browse) - [Government 1](https://toolradar.com/best/customer-feedback?industry=government#browse) [GuestRevuHospitality's favorite guest feedback and online reputation management solution.Free plan · Web](https://toolradar.com/tools/guestrevu)[GetFeedbackQuickly pivot based on customer feedback to drive more value and build better experiences.Paid · Web](https://toolradar.com/tools/getfeedback)[UsersnapTurn bug reports and customer feedback into actionable, context-rich reportsPaid · Web](https://toolradar.com/tools/usersnap)[GatherUpBuild, manage, and defend your online reputation and local presence with a single platform.Paid · Web](https://toolradar.com/tools/gatherup)[FrillCollect ideas, build roadmaps, and share updatesFree plan · Web](https://toolradar.com/tools/frill)[NoltGather and prioritize customer feedback with a simple, integrated boardPaid · Web](https://toolradar.com/tools/nolt)[SessionStackAll-in-one platform for qualitative and quantitative user research and customer insights.Paid · Web](https://toolradar.com/tools/sessionstack)[LaunchNotesCentralize product updates, align internal teams, and engage customers with strategic communication.Paid · Web, Chrome](https://toolradar.com/tools/launchnotes)[RetentlyCollect and act on customer feedback to drive growth and improve customer experience.Paid · Web](https://toolradar.com/tools/retently)[HellonextThe unified platform to capture, analyze, and act on customer feedback for modern product teams.Free plan · Web](https://toolradar.com/tools/hellonext)[QualarooGather real-time customer and user feedback with targeted, in-app and website surveys.Free plan · Web](https://toolradar.com/tools/qualaroo)[SleekplanThe all-in-one platform for collecting user feedback, managing roadmaps, and sharing product updates.Free plan · Web](https://toolradar.com/tools/sleekplan)[InMoment (formerly Wootric)Enterprise experience improvement platform for NPS, CSAT, and customer feedbackPaid · Web](https://toolradar.com/tools/wootric)[FeaturebaseProduct feedback and roadmap toolFree plan · Web](https://toolradar.com/tools/featurebase)[SatisMeterCollect customer feedback and measure satisfaction across multiple touchpoints with ease.Free plan · Web](https://toolradar.com/tools/satismeter)[Marker.ioCollect visual website feedback and bug reports that developers understand, 10x faster.Paid · Web, Chrome](https://toolradar.com/tools/marker-io)[ReviewProTransform guest feedback into actionable insights for hotels to boost reputation and revenue.Paid · Web](https://toolradar.com/tools/reviewpro)[CustomerGaugeThe AI-first B2B customer intelligence platform for monetizing feedback and reducing churn.Paid · Web](https://toolradar.com/tools/customergauge)[LooxCollect, display, and leverage visual product reviews to build trust and boost sales on Shopify.Free plan · Web](https://toolradar.com/tools/loox)[UnwrapTurn customer feedback into actionable insights automaticallyPaid](https://toolradar.com/tools/unwrap)[RefinerGet spot-on insights from your users with perfectly timed in-app surveys for web and mobile apps.Free plan · Web, iOS, Android](https://toolradar.com/tools/refiner)[BeamerInform, engage, and learn from customers with in-app communication for product releases.Free plan · Web](https://toolradar.com/tools/beamer)[QualtricsThe leading Experience Management (XM) software, amplified with trusted AI to drive business growth.Paid · Web](https://toolradar.com/tools/qualtrics)[NooraCollect, organize, and act on user feedback to build better products.Paid · Web, Chrome](https://toolradar.com/tools/noora) Showing the top 24 of 95. Filter to narrow down. ## How to choose customer feedback software 1. Identify the feedback typeQuantitative satisfaction (NPS, CSAT): Delighted, Wootric. Qualitative feature requests with voting: Canny, Productboard, Frill. In-app micro-surveys: Sprig, Hotjar Surveys. Different jobs, different tool patterns. 2. Audit closing-the-loopFeedback that doesn't get acted on or acknowledged kills future participation. Tools with built-in response workflows (Delighted's follow-ups, Canny's status updates) keep the loop closed. 3. Plan for CRM/product integrationFeedback associated with the customer record beats anonymous feedback for context. Verify integrations with HubSpot/Salesforce and your product analytics tool. ## Honorable mentions Tools that didn't crack the headline list but deserve a look depending on what you optimize for. - [Hotjar](https://toolradar.com/tools/hotjar) Best for in-product feedback widgetsHotjar bundles heatmaps with simple in-product feedback widgets. Good as an entry point; standalone feedback tools have more depth. ## Best Customer Feedback for - [Customer Feedback for Startups](https://toolradar.com/best/customer-feedback/for/startups) - [Customer Feedback for Small Businesses](https://toolradar.com/best/customer-feedback/for/small-businesses) - [Customer Feedback for Freelancers](https://toolradar.com/best/customer-feedback/for/freelancers) - [Customer Feedback for Enterprises](https://toolradar.com/best/customer-feedback/for/enterprises) - [Customer Feedback for Solopreneurs](https://toolradar.com/best/customer-feedback/for/solopreneurs) - [Customer Feedback for Nonprofits](https://toolradar.com/best/customer-feedback/for/nonprofits) ## How we ranked these customer feedback tools We rank by real-world signal: G2/Capterra review volume and rating, and media mentions (volume and recency). Pricing is re-checked and the ranking refreshed monthly. Tools evaluated95 With free plan43% Last updatedOctober 2026 Toolradar Research ## The data behind customer feedback tools First-party analyses built from our full catalog, methodology published. - [Which software categories are actually free](https://toolradar.com/reports/free-software-report-2026) - [What B2B software really costs per month](https://toolradar.com/reports/saas-price-points-2026) - [The most crowded software markets](https://toolradar.com/reports/most-crowded-software-markets-2026) All Toolradar research Ask your AI assistant Toolradar works inside Claude, ChatGPT, Cursor and VS Code. Every price comes with the date it was read on the vendor's page. No API key needed. “What is the best customer feedback tool for a 5-person team under $50 a month? Give me a short list with prices.” [Add to Cursor](cursor://anysphere.cursor-deeplink/mcp/install?name=toolradar&config=eyJ1cmwiOiJodHRwczovL3Rvb2xyYWRhci5jb20vYXBpL21jcCJ9)[Add to VS Code](vscode:mcp/install?%7B%22name%22%3A%22toolradar%22%2C%22url%22%3A%22https%3A%2F%2Ftoolradar.com%2Fapi%2Fmcp%22%7D)[Claude, ChatGPT and others](https://toolradar.com/for-agents?src=category) claude mcp add --transport http toolradar https://toolradar.com/api/mcp ## Frequently Asked Questions ### What is the best customer feedback tool in 2026? Based on our analysis of 95 customer feedback tools, SurveyMonkey is our overall customer feedback pick. The next tools on the list are Birdeye, HubSpot Service, UserTesting. Rankings use G2/Capterra review volume and rating, and media mentions. ### What are the top 3 customer feedback tools? The top 3 customer feedback tools in 2026, ranked by Toolradar, are: 1) SurveyMonkey, Gather feedback faster with pre-built templates and powerful analysis. 2) Birdeye, Manage reviews, surveys, and customer interactions. 3) HubSpot Service, Customer service that connects with sales and marketing. ### Are there free customer feedback tools? Yes. SurveyMonkey is our free customer feedback pick (free plan alongside paid plans). 4 of the 10 tools on this page have a free plan. Among the 95 customer feedback tools we rank, 41 have a free plan. ### How do I choose the right customer feedback tool? Start by defining your team size, budget, and must-have features. SurveyMonkey is our overall customer feedback pick. Compare all 95 options side by side on Toolradar. Cite this page: Toolradar, "Best Customer Feedback Tools in 2026", updated October 2026, https://toolradar.com/best/customer-feedback [Customer Feedback statistics catalog size, ratings and pricing data, updated monthly](https://toolradar.com/statistics/customer-feedback) For customer feedback vendors ## Selling a customer feedback product? Reach 930K+ buyers through Toolradar & Dupple. Newsletter ads and directory listings: the same surfaces buyers use to shortlist. Maximum 3 sponsors per issue, native layout, no ad design needed. Self-serve advertising Book a Spotlight, Primary Ad, or Native Advertorial yourself. Live in 1-2 weeks. See ad pricing → Full-service: let us run it Our agency owns the media + executes the campaigns. Demand, SEO, content, end-to-end. How the agency works → Some offers on this page may be paid placements or contain affiliate links. --- Source: https://toolradar.com/best/customer-feedback