{
  "name": "8x8 Contact Center",
  "slug": "8x8-contact-center",
  "pricingModel": "paid",
  "normalized": null,
  "pricingDetails": {
    "model": "per-user/month",
    "plans": [
      {
        "name": "Express",
        "price": "$15/user/month",
        "features": [
          "Basic voice calling",
          "Auto-attendant",
          "Team messaging",
          "5 users max"
        ]
      },
      {
        "name": "X2",
        "price": "$28/user/month",
        "features": [
          "Unlimited voice calling to 14 countries",
          "Video conferencing",
          "SMS/MMS",
          "CRM integrations",
          "Microsoft Teams integration"
        ]
      },
      {
        "name": "X4",
        "price": "$57/user/month",
        "features": [
          "Everything in X2",
          "Supervisor analytics",
          "Call barge/whisper/monitor",
          "8x8 Frontdesk for receptionists"
        ]
      },
      {
        "name": "Contact Center",
        "price": "From ~$85/user/month",
        "features": [
          "Omnichannel routing",
          "IVR and virtual agent",
          "Skills-based routing",
          "Quality management",
          "Workforce management (add-on)",
          "Speech analytics (add-on)"
        ]
      }
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "It's best for mid-sized to large enterprises requiring integrated communications and advanced contact center capabilities.",
  "bestFor": "Small teams needing basic UCaaS (Express) | Businesses requiring integrated UCaaS & CRM (X2) | Enterprises with complex contact center needs",
  "hiddenCosts": [
    "Workforce Management is an add-on for Contact Center.",
    "Speech Analytics is an add-on for Contact Center.",
    "Express plan limited to 5 users max."
  ],
  "recentChanges": [],
  "priceHistory": [],
  "partnerLink": false,
  "correction": "This price may be out of date. If the vendor's page differs, call report_issue with evidence_url and quote, or verify_price.",
  "provenance": {
    "lastVerifiedAt": "2026-09-30",
    "sourceUrl": "https://www.8x8.com/products/plans-and-pricing",
    "confidence": "medium"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-09-30, https://toolradar.com/tools/8x8-contact-center/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/8x8-contact-center?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/8x8-contact-center/pricing"
}