{
  "name": "Amazon Connect",
  "slug": "amazon-connect",
  "pricingModel": "paid",
  "normalized": null,
  "pricingDetails": {
    "model": "pay-as-you-go",
    "notes": "No minimum fees, upfront charges, or long-term commitments. AI capabilities included at no additional cost. Free tier available for new AWS accounts.",
    "rates": [
      {
        "price": "$0.038/min",
        "channel": "Voice (inbound/outbound)"
      },
      {
        "price": "$0.045/min",
        "channel": "Outbound campaigns"
      },
      {
        "price": "$0.01/message",
        "channel": "Chat"
      },
      {
        "price": "$0.014/message",
        "channel": "SMS/Messaging"
      },
      {
        "price": "$0.08/email",
        "channel": "Email"
      },
      {
        "price": "$0.07/task",
        "channel": "Tasks"
      },
      {
        "price": "$0.12/case",
        "channel": "Cases"
      }
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Amazon Connect's pay-as-you-go model is generally fair and competitive, especially with no minimum fees or long-term commitments.",
  "bestFor": "Startups and SMBs | Businesses with variable call volumes | Companies seeking rapid scalability",
  "hiddenCosts": [
    "Storage for call recordings"
  ],
  "recentChanges": [],
  "priceHistory": [],
  "partnerLink": false,
  "correction": "This price may be out of date. If the vendor's page differs, call report_issue with evidence_url and quote, or verify_price.",
  "provenance": {
    "lastVerifiedAt": "2026-10-21",
    "sourceUrl": "https://aws.amazon.com/connect/pricing/",
    "confidence": "medium"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-21, https://toolradar.com/tools/amazon-connect/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/amazon-connect?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/amazon-connect/pricing"
}