{
  "name": "Comm100",
  "slug": "comm100",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Live Chat Startup",
      "perMonth": 39,
      "unit": "seat",
      "unitNoun": "agent",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Live Chat Startup",
        "perMonth": 39,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Live Chat Plus",
        "perMonth": 69,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Live Chat Ultra",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Live Chat Startup",
        "price": "$39/agent/month",
        "features": [
          "Full widget customization",
          "Multi-language chat",
          "Canned messages",
          "1 chat campaign",
          "Basic reporting"
        ],
        "isPopular": false,
        "sourceQuote": "Live Chat Startup $39 USD /agent/month",
        "priceMonthly": 39
      },
      {
        "name": "Live Chat Plus",
        "price": "$69/agent/month",
        "features": [
          "Everything in Startup",
          "Chat routing",
          "Audio-video chat",
          "Chat wrap-ups",
          "Unlimited campaigns",
          "Advanced reporting"
        ],
        "isPopular": false,
        "sourceQuote": "Live Chat Plus $69 USD /agent/month",
        "priceMonthly": 69
      },
      {
        "name": "Live Chat Ultra",
        "price": "Contact us",
        "features": [
          "Everything in Plus",
          "Advanced chat routing",
          "Screen sharing",
          "Agent shift management",
          "Dynamic chat campaigns",
          "Custom reporting"
        ],
        "isPopular": false,
        "priceMonthly": null
      }
    ],
    "currency": "USD",
    "trialDays": 15,
    "billingNote": "Omnichannel customer engagement",
    "hasFreeTier": false,
    "hasFreeTrial": true
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "The Ultra plan (custom pricing) is where Comm100 genuinely differentiates: on-premise deployment is rare in the live chat market and critical for organizations with strict data residency requirements. Comm100 strength lies in its enterprise features and compliance capabilities, not in price competitiveness for small teams.",
  "bestFor": null,
  "hiddenCosts": [
    "The Startup plan has limited data storage (12 months). If you need historical chat transcripts beyond 12 months, you must upgrade to Plus or Ultra (24 months).",
    "Multiple campaigns (different chat buttons/rules for different pages) require the Plus plan. Startup only supports a single campaign configuration.",
    "Advanced reporting, custom variables, and dynamic campaigns are Ultra-only features with custom pricing, you cannot access detailed analytics on Startup or Plus.",
    "On-premise deployment (Comm100 key differentiator) is only available on the Ultra plan at custom enterprise pricing. There is no self-hosted option at lower tiers.",
    "Chatbot and omnichannel capabilities (email, social, SMS) appear to be separate products or add-ons, not included in the base live chat pricing."
  ],
  "recentChanges": [
    {
      "date": "2026-11-02",
      "summary": "Plans changed: Live Chat Startup added at $39 per agent a month; Live Chat Plus added at $69 per agent a month; Live Chat Ultra added at Contact us; Team, Business, Enterprise removed."
    }
  ],
  "priceHistory": [
    {
      "date": "2026-11-01",
      "entryPrice": 39,
      "plans": [
        {
          "name": "Live Chat Startup",
          "price": "$39/agent/month"
        },
        {
          "name": "Live Chat Plus",
          "price": "$69/agent/month"
        },
        {
          "name": "Live Chat Ultra",
          "price": "Contact us"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-11-02",
    "sourceUrl": "https://comm100.com/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-11-02, https://toolradar.com/tools/comm100/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/comm100?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/comm100/pricing"
}