{
  "name": "Customerly",
  "slug": "customerly",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Essentials",
      "perMonth": 9,
      "unit": "seat",
      "unitNoun": "seat",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Core",
        "perMonth": 19,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Growth",
        "perMonth": 69,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Ultimate",
        "perMonth": 99,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Core (billed annually)",
        "perMonth": 16,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Growth (billed annually)",
        "perMonth": 59,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Ultimate (billed annually)",
        "perMonth": 84,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Essentials",
        "perMonth": 9,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Pro",
        "perMonth": 99,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Expert",
        "perMonth": 229,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Core",
        "price": "$19/seat/monthly",
        "features": [
          "10/mo AI Conversations included",
          "$0.45 Additional AI Conversation",
          "AI Only Support Type"
        ],
        "isPopular": false,
        "priceMonthly": 19
      },
      {
        "name": "Growth",
        "price": "$69/seat/monthly",
        "features": [
          "20/mo AI Conversations included",
          "$0.45 Additional AI Conversation",
          "AI-first + 48h reply Support Type"
        ],
        "isPopular": true,
        "priceMonthly": 69
      },
      {
        "name": "Ultimate",
        "price": "$99/seat/monthly",
        "features": [
          "50/mo AI Conversations included",
          "$0.45 Additional AI Conversation",
          "<30mins reply Support Type"
        ],
        "isPopular": false,
        "priceMonthly": 99
      },
      {
        "name": "Core (billed annually)",
        "price": "$16/seat/monthly",
        "features": [
          "10/mo AI Conversations included",
          "$0.45 Additional AI Conversation",
          "AI Only Support Type"
        ],
        "isPopular": false,
        "priceMonthly": 16
      },
      {
        "name": "Growth (billed annually)",
        "price": "$59/seat/monthly",
        "features": [
          "20/mo AI Conversations included",
          "$0.45 Additional AI Conversation",
          "AI-first + 48h reply Support Type"
        ],
        "isPopular": true,
        "priceMonthly": 59
      },
      {
        "name": "Ultimate (billed annually)",
        "price": "$84/seat/monthly",
        "features": [
          "50/mo AI Conversations included",
          "$0.45 Additional AI Conversation",
          "<30mins reply Support Type"
        ],
        "isPopular": false,
        "priceMonthly": 84
      },
      {
        "name": "Essentials",
        "price": "$9/seat/monthly",
        "features": [
          "10 AI Conversations included",
          "500 Monthly Interactions",
          "Perfect for startups getting started with AI support and essential features."
        ],
        "isPopular": false,
        "priceMonthly": 9
      },
      {
        "name": "Pro",
        "price": "$99/seat/monthly",
        "features": [
          "20 AI Conversations included",
          "1,000 Monthly Interactions",
          "Built to scale with smart automation and tools that grow with your team."
        ],
        "isPopular": true,
        "priceMonthly": 99
      },
      {
        "name": "Expert",
        "price": "$229/seat/monthly",
        "features": [
          "50 AI Conversations included",
          "5,000 Monthly Interactions",
          "For global teams needing top-tier security, deep insights, and multi-locale support."
        ],
        "isPopular": false,
        "priceMonthly": 229
      }
    ],
    "currency": "USD",
    "hasFreeTier": false,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly",
      "yearly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Customerly's pricing is on the higher side, especially for the 'Growth' tier at $69/seat/monthly, which offers limited AI conversations. The 'Essentials' tier at $9/seat/monthly seems fair for startups, but the jump to 'Pro' at $99/seat/monthly is significant. It's best for established SaaS teams prioritizing AI-first support and willing to pay for prompt human replies.",
  "bestFor": "SaaS teams needing AI support | Companies prioritizing fast human replies | Businesses scaling customer interactions",
  "hiddenCosts": [
    "Additional AI conversations at $0.45 each"
  ],
  "recentChanges": [],
  "priceHistory": [
    {
      "date": "2026-11-01",
      "entryPrice": 19,
      "plans": [
        {
          "name": "Core",
          "price": "$19/seat/month"
        },
        {
          "name": "Growth",
          "price": "$69/seat/month"
        },
        {
          "name": "Ultimate",
          "price": "$99/seat/month"
        },
        {
          "name": "Aura AI Agent",
          "price": "$0.45 per AI conversation"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-27",
    "sourceUrl": "https://www.customerly.io/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-27, https://toolradar.com/tools/customerly/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/customerly?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/customerly/pricing"
}