{"name":"Desk365","slug":"desk365","pricingModel":"freemium","normalized":{"currency":"USD","entry":{"plan":"STANDARD","kind":"paid","priceText":null,"perMonth":12,"unit":"seat","unitNoun":"user","billing":"monthly","free":false,"contactSales":false},"entryStatus":"priced","entryNote":null,"plans":[{"plan":"STANDARD","kind":"paid","priceText":null,"perMonth":12,"unit":"seat","unitNoun":"user","billing":"monthly","free":false,"contactSales":false},{"plan":"PLUS","kind":"paid","priceText":null,"perMonth":22,"unit":"seat","unitNoun":"user","billing":"monthly","free":false,"contactSales":false},{"plan":"PREMIUM","kind":"paid","priceText":null,"perMonth":32,"unit":"seat","unitNoun":"user","billing":"monthly","free":false,"contactSales":false},{"plan":"Free Plan","kind":"free","priceText":null,"perMonth":0,"unit":"unknown","unitNoun":null,"billing":"unknown","free":true,"contactSales":false}],"hasFreePlan":true,"hasFreeTrial":true,"contactSalesOnly":false},"pricingDetails":{"tiers":[{"name":"STANDARD","unit":"user","price":"$12/agent/month","features":["Ticketing Email","Microsoft Teams","Support Portal","Web Form, Web Widget","Knowledge Base","Workflow Automation","SLA Reminders & Escalations","Canned Responses","Draft with AI","Custom Ticket Fields & Status","Custom Ticket Forms","Custom Domain","Custom Roles","Custom Reports","Custom Email Templates","Custom Portal Language"],"isPopular":false,"sourceUrl":"https://www.desk365.io/pricing","sourceQuote":"$ 12 /agent/month billed annually","priceMonthly":12,"sourceReadAt":"2026-11-10T21:08:08.051Z"},{"name":"PLUS","unit":"user","price":"$22/agent/month","features":["Everything in Standard +","AI - Summarize Tickets","AI - Generate KB Article","Change/Approval Management","Round Robin Ticket Assignments","Load Based Ticket Assignments","Ticket Watchers","‘Share To’ Tickets","Time Tracking","Tasks To Do","Advanced Ticket Fields","Scheduled Exports","Microsoft Entra ID Sync","Time Based Automations","Multiple Dashboards","Multiple Business Hours","Multilingual Support Portal","CSAT Surveys","Ticket Closure Rules","AI - Agent add-on"],"isPopular":false,"sourceUrl":"https://www.desk365.io/pricing","sourceQuote":"$ 22 /agent/month billed annually","priceMonthly":22,"sourceReadAt":"2026-11-10T21:08:08.051Z"},{"name":"PREMIUM","unit":"user","price":"$32/agent/month","features":["Everything in PLUS","Scheduled ticket creation","Audit logs","Asset management","Advanced encryption and compliance controls","Custom contact and company fields","Group management"],"isPopular":false,"sourceUrl":"https://www.desk365.io/pricing","sourceQuote":"$ 32 /agent/month billed annually","priceMonthly":32,"sourceReadAt":"2026-11-10T21:08:08.051Z"},{"name":"Free Plan","price":"Free","features":["Manage up to 50 tickets per month"],"isPopular":false,"priceMonthly":0}],"currency":"USD","trialDays":21,"hasFreeTier":true,"hasFreeTrial":true,"billingCycles":["monthly","yearly"]},"costFacts":null,"pricesByRegion":null,"verdict":"Desk365 offers a competitive pricing structure, especially with its generous Free Plan managing up to 50 tickets. This pricing is best for small to medium-sized businesses looking for a scalable and AI-enhanced helpdesk solution.","bestFor":"Startups needing basic ticket management | SMBs wanting AI-powered support | Teams focused on workflow automation","hiddenCosts":["AI Agent add-on is only in PLUS tier.","No clear overage fees for tickets beyond free plan."],"recentChanges":[{"date":"2026-11-03","summary":"Plans changed: PLUS went from $20 to $22 per agent a month; PREMIUM added at $32 per agent a month."}],"priceHistory":[{"date":"2026-11-02","entryPrice":12,"plans":[{"name":"STANDARD","price":"$12/agent/month"},{"name":"PLUS","price":"$22/agent/month"},{"name":"PREMIUM","price":"$32/agent/month"},{"name":"Free Plan","price":"Free"}],"source":"read","url":null},{"date":"2026-11-10","entryPrice":12,"plans":[{"name":"Standard","price":"$12/agent/month"},{"name":"Plus","price":"$22/agent/month"},{"name":"Premium","price":"$32/agent/month"},{"name":"Free","price":"Free"}],"source":"read","url":null}],"partnerLink":false,"provenance":{"lastVerifiedAt":"2026-11-10","sourceUrl":"https://www.desk365.io/pricing","confidence":"high"},"source":"Toolradar","citation":"Toolradar, verified 2026-11-10, https://toolradar.com/tools/desk365/pricing","affiliateUrl":"https://toolradar.com/api/go/desk365?ref=mcp&key=json","toolradarUrl":"https://toolradar.com/tools/desk365/pricing"}