{
  "name": "eDesk",
  "slug": "edesk",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Essential",
      "perMonth": 55,
      "unit": "seat",
      "unitNoun": "user",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Essential",
        "perMonth": 55,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Growth",
        "perMonth": 125,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Professional",
        "perMonth": 159,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Enterprise",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Essential",
        "unit": "user",
        "price": "$55/agent/mo",
        "features": [
          "1 online store / marketplace",
          "Centralized support workspace",
          "Social messaging",
          "Live Chat",
          "AI powered chatbot *"
        ],
        "isPopular": false,
        "priceMonthly": 55
      },
      {
        "name": "Growth",
        "unit": "user",
        "price": "$125/agent/mo",
        "features": [
          "Everything in essential, plus",
          "5 online stores / marketplaces",
          "Ticket, agent & channel performance",
          "CSAT surveys",
          "3rd party ticket collaboration",
          "Data migrations into eDesk",
          "Advanced sales, product & channel reports",
          "Chatbot branding removal"
        ],
        "isPopular": true,
        "priceMonthly": 125
      },
      {
        "name": "Professional",
        "unit": "user",
        "price": "$159/agent/mo",
        "features": [
          "Everything in growth, plus",
          "10 online stores / marketplaces",
          "Detailed Reporting Extracts",
          "Custom Roles & Permissions",
          "Advanced RESTful API",
          "Custom Fields",
          "2FA Access",
          "Assisted Onboarding & Training"
        ],
        "isPopular": false,
        "priceMonthly": 159
      },
      {
        "name": "Enterprise",
        "price": "Contact Sales",
        "features": [
          "Everything in professional, plus",
          "Unlimited online stores / marketplaces **",
          "JSON extracts for BI imports",
          "Multi-Brand workflows",
          "Dedicated account manager",
          "Tailored onboarding"
        ],
        "isPopular": false,
        "priceMonthly": null
      }
    ],
    "currency": "USD",
    "trialDays": 14,
    "hasFreeTier": false,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly",
      "yearly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "eDesk's pricing is fair for businesses needing dedicated eCommerce support.",
  "bestFor": "Small e-commerce businesses | Growing online retailers | Large multi-store enterprises",
  "hiddenCosts": [
    "AI chatbot functionality has an asterisk, implying potential extra cost."
  ],
  "recentChanges": [
    {
      "date": "2026-11-01",
      "summary": "Essential went from $39 to $55 per agent a month; Growth went from $89 to $125 per agent a month; Professional went from $119 to $159 per agent a month."
    }
  ],
  "priceHistory": [
    {
      "date": "2026-11-01",
      "entryPrice": 55,
      "plans": [
        {
          "name": "Essential",
          "price": "$55/agent/mo"
        },
        {
          "name": "Growth",
          "price": "$125/agent/mo"
        },
        {
          "name": "Professional",
          "price": "$159/agent/mo"
        },
        {
          "name": "Enterprise",
          "price": "Contact us"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-11-01",
    "sourceUrl": "https://www.edesk.com/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-11-01, https://toolradar.com/tools/edesk/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/edesk?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/edesk/pricing"
}