{
  "name": "Enchant",
  "slug": "enchant",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Advanced Security Add-On",
      "perMonth": 5,
      "unit": "seat",
      "unitNoun": "user",
      "billing": "unknown",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Enchant AI Starter",
        "perMonth": 20,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Advanced Security Add-On",
        "perMonth": 5,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "unknown",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Enchant AI Standard Add-On",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      },
      {
        "plan": "Remove Branding Add-On",
        "perMonth": 50,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Enchant AI Starter",
        "price": "$20 /user /mo",
        "features": [
          "Shared Inboxes",
          "Knowledge Bases",
          "Messengers",
          "Satisfaction Ratings",
          "Powerful Integrations",
          "Workflow Automation",
          "Reporting & Analytics",
          "Enchant AI Starter"
        ],
        "isPopular": false,
        "priceMonthly": 20
      },
      {
        "name": "Advanced Security Add-On",
        "price": "$5 / user / mo",
        "features": [
          "Single Sign On via Google Workspace or SAML",
          "IP Restrictions",
          "Advanced user access roles like Inbox Admins & Restricted Users"
        ],
        "isPopular": false,
        "priceMonthly": 5
      },
      {
        "name": "Enchant AI Standard Add-On",
        "price": "$30 / 500 customers helped",
        "features": [
          "Gathers insights from multiple data sources",
          "Powers AI Writer, AI Translate, AI Summarize, AI Drafts & AI Suggestions"
        ],
        "isPopular": false,
        "priceMonthly": null
      },
      {
        "name": "Remove Branding Add-On",
        "price": "$50 / mo",
        "features": [
          "Removes “powered by” link from Knowledge Base, Messenger and Satisfaction Ratings"
        ],
        "isPopular": false,
        "priceMonthly": 50
      }
    ],
    "currency": "USD",
    "trialDays": 30,
    "hasFreeTier": false,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Enchant's pricing starts fairly at $20/user/month for their AI Starter tier, offering a solid set of core features. However, essential AI capabilities are an add-on at $30 per 500 customers helped, which can quickly become expensive for growing businesses. This structure is best for small to medium-sized teams who need basic omnichannel support and are willing to pay extra for AI as their customer volume increases.",
  "bestFor": "Small teams needing core support | Businesses with predictable customer volume | Users valuing a 30-day free trial",
  "hiddenCosts": [
    "AI features are a separate, usage-based add-on",
    "Advanced security is an extra $5/user/month",
    "Branding removal costs an additional $50/month"
  ],
  "recentChanges": [],
  "priceHistory": [
    {
      "date": "2026-11-01",
      "entryPrice": 20,
      "plans": [
        {
          "name": "Free",
          "price": "Free"
        },
        {
          "name": "Paid plan",
          "price": "$20/user/mo"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "correction": "This price may be out of date. If the vendor's page differs, call report_issue with evidence_url and quote, or verify_price.",
  "provenance": {
    "lastVerifiedAt": "2026-10-20",
    "sourceUrl": "https://enchant.com/pricing",
    "confidence": "low",
    "underReview": true
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-20, https://toolradar.com/tools/enchant/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/enchant?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/enchant/pricing"
}