{
  "name": "FreeScout",
  "slug": "freescout",
  "pricingModel": "free",
  "normalized": {
    "currency": "USD",
    "entry": null,
    "plans": [
      {
        "plan": "FreeScout",
        "perMonth": 0,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": true,
        "contactSales": false
      }
    ],
    "hasFreePlan": true,
    "hasFreeTrial": false,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "FreeScout",
        "price": "Free",
        "features": [
          "Unlimited support agents",
          "Unlimited tickets",
          "Unlimited mailboxes",
          "100% Mobile-friendly",
          "Multilingual",
          "Seamless email integration",
          "Microsoft Exchange authentication",
          "Screen readers support",
          "Security focused",
          "Web installer",
          "Starred conversations",
          "Push notifications",
          "Following a conversation",
          "Auto replies",
          "Internal notes",
          "Forwarding conversations",
          "Merging conversations",
          "Moving conversations between mailboxes",
          "Phone conversations",
          "Sending conversations to multiple recipients at once",
          "Collision detection",
          "Automatic refreshing of conversations list",
          "Pasting screenshots from clipboard",
          "Flexible notifications for user agents",
          "Open tracking",
          "Search",
          "Saved replies",
          "Email commands",
          "Satisfaction Ratings",
          "Tags",
          "Spam filter",
          "LDAP integration",
          "Kanban boards",
          "Keyboard shortcuts",
          "Mentions",
          "Slack integration",
          "WhatsApp integration",
          "Facebook Integration",
          "Telegram Integration",
          "Translating tickets",
          "End-User Portal",
          "Knowledge Base",
          "Live chat",
          "SMS tickets via Twilio",
          "Time tracking",
          "Custom fields",
          "White-labeling",
          "Custom folders",
          "Workflows & SLA",
          "SMS notifications",
          "Telegram notifications",
          "Rocket.Chat Notifications",
          "Real-time reports",
          "CRM",
          "Customer Data Enrichment",
          "WooCommerce Integration",
          "Easy Digital Downloads Integration",
          "S/MIME & PGP",
          "GDPR ready",
          "API",
          "Webhooks",
          "Custom Homepage",
          "Export Conversations",
          "Out of Office",
          "SAML SSO",
          "User fields",
          "Jira Integration",
          "Auto login from email notifications",
          "Teams",
          "Snooze conversation",
          "Move or remove IMAP message",
          "Custom mailbox signatures",
          "Checklists",
          "Send reply & close ticket",
          "Embed images into outgoing emails",
          "Dark mode",
          "OAuth & social login for support agents",
          "Faster search using Meilisearch",
          "Mailbox icons",
          "Sticky notes",
          "IP restriction and reCAPTCHA",
          "Wallboards",
          "Connect FreeScout to anything using Zapier or Make",
          "Migrate to FreeScout from any help desk",
          "Mobile apps support",
          "MacOS Menu Bar App"
        ],
        "isPopular": false,
        "priceMonthly": 0
      }
    ],
    "currency": "USD",
    "hasFreeTier": true,
    "hasFreeTrial": false,
    "billingCycles": []
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "FreeScout offers an incredibly generous pricing model, as it is entirely free and open-source. This makes it an exceptionally fair and cost-effective solution compared to any paid help desk software on the market. It's best for small to medium businesses or individuals looking for a powerful, self-hosted help desk without any recurring costs.",
  "bestFor": "Cost-conscious businesses | Self-hosting enthusiasts | Teams needing full control",
  "hiddenCosts": [
    "Add-on modules may have separate costs"
  ],
  "recentChanges": [],
  "priceHistory": [],
  "partnerLink": false,
  "correction": "This price may be out of date. If the vendor's page differs, call report_issue with evidence_url and quote, or verify_price.",
  "provenance": {
    "lastVerifiedAt": "2026-10-05",
    "sourceUrl": "https://freescout.net/#pricing",
    "confidence": "medium"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-05, https://toolradar.com/tools/freescout/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/freescout?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/freescout/pricing"
}