{
  "name": "Freshcaller",
  "slug": "freshcaller",
  "pricingModel": "freemium",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Growth",
      "perMonth": 15,
      "unit": "seat",
      "unitNoun": "agent",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Free",
        "perMonth": 0,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": true,
        "contactSales": false
      },
      {
        "plan": "Growth",
        "perMonth": 15,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Pro",
        "perMonth": 39,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Enterprise",
        "perMonth": 69,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "unknown",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": true,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Free",
        "price": "$0/agent/month + pay/min",
        "features": [
          "Inbound caller ID",
          "Desktop notifications",
          "Call notes",
          "Custom greetings",
          "Call metrics",
          "Conversion properties"
        ],
        "isPopular": false,
        "priceNote": "Billed annually; pay-per-minute charges apply.",
        "sourceQuote": "$0/agent/month + pay/min, billed annually",
        "priceMonthly": 0
      },
      {
        "name": "Growth",
        "price": "$15/agent/month + pay/min",
        "features": [
          "Everything in Free",
          "2000 incoming minutes/month included",
          "Number porting",
          "Wait queues",
          "Voicemail",
          "Warm/cold transfer",
          "Call recording"
        ],
        "isPopular": false,
        "priceNote": "Billed annually; pay-per-minute charges apply.",
        "sourceQuote": "$15/agent/month + pay/min, billed annually",
        "priceMonthly": 15
      },
      {
        "name": "Pro",
        "price": "$39/agent/month + pay/min",
        "features": [
          "Everything in Growth",
          "3000 incoming minutes/month included",
          "Holiday routing",
          "Call center agent statuses",
          "Routing automation",
          "Call conferencing",
          "Smart escalations"
        ],
        "isPopular": false,
        "priceNote": "Billed annually; pay-per-minute charges apply.",
        "sourceQuote": "$39/agent/month + pay/min, billed annually",
        "priceMonthly": 39
      },
      {
        "name": "Enterprise",
        "price": "$69/agent/month + pay/min",
        "features": [
          "Everything in Pro",
          "5000 incoming minutes/month included",
          "Speech enabled IVR",
          "Call center agent statuses",
          "Abandoned call metrics",
          "Service level monitoring"
        ],
        "isPopular": false,
        "priceNote": "Billed annually; pay-per-minute charges apply.",
        "sourceQuote": "$69/agent/month + pay/min, billed annually",
        "priceMonthly": 69
      }
    ],
    "currency": "USD",
    "trialDays": 14,
    "hasFreeTier": true,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly",
      "yearly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Freshcaller's pricing is fair for small to medium businesses, with a generous free tier and competitive starting price of $15/agent/mo for Growth. However, the higher tiers, especially Pro at $39/agent/mo and Enterprise at $69/agent/mo, become quite expensive, particularly when considering the per-minute overage charges. It's best for support teams already within the Freshworks ecosystem or those needing a dedicated cloud phone system with scalable features.",
  "bestFor": "Small teams needing basic call management | Growing support teams requiring IVR | Enterprises needing advanced AI routing",
  "hiddenCosts": [],
  "recentChanges": [
    {
      "date": "2026-11-01",
      "summary": "Prices first read on the vendor page: Growth $15 per agent a month; Pro $39 per agent a month; Enterprise $69 per agent a month."
    }
  ],
  "priceHistory": [
    {
      "date": "2026-11-01",
      "entryPrice": 15,
      "plans": [
        {
          "name": "Free",
          "price": "$0/agent/month + pay/min"
        },
        {
          "name": "Growth",
          "price": "$15/agent/month + pay/min"
        },
        {
          "name": "Pro",
          "price": "$39/agent/month + pay/min"
        },
        {
          "name": "Enterprise",
          "price": "$69/agent/month + pay/min"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-11-01",
    "sourceUrl": "https://www.freshworks.com/freshcaller-cloud-pbx/pricing/",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-11-01, https://toolradar.com/tools/freshcaller/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/freshcaller?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/freshcaller/pricing"
}