{
  "name": "Genesys Cloud",
  "slug": "genesys-cloud",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Genesys Cloud CX 1",
      "perMonth": 75,
      "unit": "seat",
      "unitNoun": "user",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Genesys Cloud CX 1",
        "perMonth": 75,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Genesys Cloud CX 2",
        "perMonth": 115,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Genesys Cloud CX 3",
        "perMonth": 155,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Genesys Cloud CX 4",
        "perMonth": 240,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": false,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Genesys Cloud CX 1",
        "price": "$75/user/month",
        "features": [
          "Voice channel",
          "Call routing",
          "Speech-enabled IVR",
          "Outbound campaigns",
          "Analytics and reporting",
          "Unified communications",
          "Virtual agents",
          "Predictive routing",
          "Agent Copilot",
          "Speech and text analytics"
        ],
        "isPopular": false,
        "priceNote": "Billed annually",
        "sourceQuote": "$75 USDper user/month billed annually",
        "priceMonthly": 75
      },
      {
        "name": "Genesys Cloud CX 2",
        "price": "$115/user/month",
        "features": [
          "Digital channels",
          "Voice channel",
          "Omnichannel routing",
          "Quality assurance and compliance",
          "Knowledge",
          "Agent Copilot",
          "Virtual agents",
          "Predictive engagement",
          "Predictive routing",
          "Speech and text analytics"
        ],
        "isPopular": false,
        "priceNote": "Billed annually",
        "sourceQuote": "$115 USDper user/month billed annually",
        "priceMonthly": 115
      },
      {
        "name": "Genesys Cloud CX 3",
        "price": "$155/user/month",
        "features": [
          "Digital channels",
          "Voice channel",
          "Omnichannel routing",
          "Employee performance",
          "Workforce management",
          "Quality assurance and compliance",
          "Forecasting and scheduling",
          "Speech and text analytics",
          "Virtual agents",
          "Predictive routing"
        ],
        "isPopular": false,
        "priceNote": "Billed annually",
        "sourceQuote": "$155 USDper user/month billed annually",
        "priceMonthly": 155
      },
      {
        "name": "Genesys Cloud CX 4",
        "price": "$240/user/month",
        "features": [
          "Agent Copilot",
          "Journey management",
          "30 AI Experience tokens per named agent",
          "Digital channels",
          "Voice channel",
          "Omnichannel routing",
          "Employee performance",
          "Resource management",
          "Quality assurance and compliance",
          "Forecasting and scheduling"
        ],
        "isPopular": false,
        "priceNote": "Billed annually",
        "sourceQuote": "$240 USDper user/month billed annually",
        "priceMonthly": 240
      }
    ],
    "currency": "USD",
    "hasFreeTier": false,
    "hasFreeTrial": false,
    "billingCycles": [
      "yearly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Genesys Cloud's pricing is on the higher end of the market, particularly for the CX 2 ($115/user/mo) and CX 3 ($155/user/mo) tiers. While CX 1 ($75/user/mo) offers a solid voice-only foundation, the jump to digital channels or WEM is substantial. This pricing is best suited for established enterprises prioritizing comprehensive features and AI capabilities over cost-efficiency.",
  "bestFor": "Large enterprises | Complex contact centers | AI-driven operations",
  "hiddenCosts": [
    "Potential overage for AI tokens"
  ],
  "recentChanges": [
    {
      "date": "2026-10-30",
      "summary": "Prices first read on the vendor page: Genesys Cloud CX 1 $75 per user a month; Genesys Cloud CX 2 $115 per user a month; Genesys Cloud CX 3 $155 per user a month; Genesys Cloud CX 4 $240 per user a month."
    }
  ],
  "priceHistory": [
    {
      "date": "2026-10-30",
      "entryPrice": 75,
      "plans": [
        {
          "name": "Genesys Cloud CX 1",
          "price": "$75/user/month"
        },
        {
          "name": "Genesys Cloud CX 2",
          "price": "$115/user/month"
        },
        {
          "name": "Genesys Cloud CX 3",
          "price": "$155/user/month"
        },
        {
          "name": "Genesys Cloud CX 4",
          "price": "$240/user/month"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-30",
    "sourceUrl": "https://www.genesys.com/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-30, https://toolradar.com/tools/genesys-cloud/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/genesys-cloud?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/genesys-cloud/pricing"
}