{"name":"Help Scout","slug":"help-scout","pricingModel":"freemium","normalized":{"currency":"USD","entry":{"plan":"Standard","kind":"paid","priceText":null,"perMonth":25,"unit":"seat","unitNoun":"user","billing":"yearly","free":false,"contactSales":false},"entryStatus":"priced","entryNote":null,"plans":[{"plan":"Free","kind":"free","priceText":null,"perMonth":0,"unit":"unknown","unitNoun":null,"billing":"unknown","free":true,"contactSales":false},{"plan":"Standard","kind":"paid","priceText":null,"perMonth":25,"unit":"seat","unitNoun":"user","billing":"yearly","free":false,"contactSales":false},{"plan":"Plus","kind":"paid","priceText":null,"perMonth":45,"unit":"seat","unitNoun":"user","billing":"yearly","free":false,"contactSales":false},{"plan":"Pro","kind":"paid","priceText":null,"perMonth":75,"unit":"seat","unitNoun":"user","billing":"yearly","free":false,"contactSales":false}],"hasFreePlan":true,"hasFreeTrial":true,"contactSalesOnly":false},"pricingDetails":{"notes":"Prices are per user per month with annual billing; monthly billing costs more. Envoy AI Answers is an add-on at $0.75 per resolution (3-month free trial). Extra Inboxes cost $10 a month and extra Docs sites $20 a month when paid annually. 15-day free trial on Standard and Plus, no credit card.","tiers":[{"name":"Free","unit":"","price":"Free","features":["Up to 5 users","1 Inbox","1 Docs site","100 contacts a month"],"isPopular":false,"sourceUrl":"https://www.helpscout.com/pricing/","sourceQuote":"Just need the basics? The Free plan includes 5 users, 1 Inbox, and 1 Docs site.","priceMonthly":0,"sourceReadAt":"2026-11-05"},{"name":"Standard","unit":"user","price":"$25/user/month (billed annually)","features":["Up to 25 users","2 Inboxes (extra Inboxes $10/month)","2 Docs sites (extra sites $20/month)","Live chat and SMS","WhatsApp, Instagram and Messenger","Basic workflows and one basic SLA policy","AI Inbox assistant"],"isPopular":false,"priceNote":"Monthly billing is also offered at a higher price","sourceUrl":"https://www.helpscout.com/pricing/","sourceQuote":"Standard $25 per user/mo","priceMonthly":25,"sourceReadAt":"2026-11-12T22:11:02.986Z"},{"name":"Plus","unit":"user","price":"$45/user/month (billed annually)","features":["Up to 50 users","5 Inboxes","3 Docs sites","Everything in Standard","Advanced workflows and two advanced SLA policies","Secure customer portal and round robin routing","Salesforce, Jira and HubSpot integrations","Unlimited AI Drafts"],"isPopular":true,"priceNote":"Monthly billing is also offered at a higher price","sourceUrl":"https://www.helpscout.com/pricing/","sourceQuote":"Plus Popular $45 per user/mo","priceMonthly":45,"sourceReadAt":"2026-11-12T22:11:02.986Z"},{"name":"Pro","unit":"user","price":"$75/user/month (billed annually)","features":["Minimum 10 users","10 Inboxes","5 Docs sites","Everything in Plus","Unlimited workflows and SLA policies","SSO/SAML and HIPAA compliance","Up to 50 light users","Dedicated onboarding specialist and strategic account manager"],"isPopular":false,"priceNote":"Monthly billing is also offered at a higher price; minimum 10 users","sourceUrl":"https://www.helpscout.com/pricing/","sourceQuote":"Pro $75 per user/mo","priceMonthly":75,"sourceReadAt":"2026-11-12T22:11:02.986Z"}],"currency":"USD","trialDays":15,"hasFreeTier":true,"hasFreeTrial":true,"pricingPageUrl":"https://www.helpscout.com/pricing/"},"costFacts":null,"pricesByRegion":null,"teamCost":{"benchmark":"https://toolradar.com/benchmarks/help-desk-software-cost","notComputed":"Its pricing page shows per-user prices without saying whether they are billed monthly or annually, so a team total cannot be stated."},"verdict":"Help Scout's pricing is fair, especially for the Standard and Plus tiers at $25 and $45 per user/month (billed annually) respectively, offering a good balance of features for growing teams. The Pro tier at $75 per user/month (minimum 10 users) becomes more expensive, but includes significant enterprise features and light users. It's best for small to medium-sized businesses prioritizing ease of use and essential customer support tools.","bestFor":"Small teams needing core support | Growing businesses with multiple channels | Companies valuing simplicity and integrations","hiddenCosts":["Extra Inboxes cost $10 a month and extra Docs sites $20 a month when paid annually."],"recentChanges":[{"date":"2026-11-05","summary":"Standard, Plus, Pro: $25, $45, $75 per user a month now marked billed annually (monthly-billing prices are not in the page text); Inbox and Docs-site limits corrected (2/5/10 and 2/3/5); Free plan kept and listing set to freemium; old $22/$44/$65/$20 figures and 'no free tier' text removed."},{"date":"2026-11-01","summary":"Plans changed: Free added at free a month; Standard went from $22 to $25 per user a month; Plus went from $44 to $45 per user a month; Pro went from $65 to $75 per user a month."}],"priceHistory":[{"date":"2026-10-31","entryPrice":25,"plans":[{"name":"Free","price":"Free"},{"name":"Standard","price":"$25/user/mo"},{"name":"Plus","price":"$45/user/mo"},{"name":"Pro","price":"$75/user/mo"}],"source":"read","url":null},{"date":"2026-11-12","entryPrice":25,"plans":[{"name":"Free","price":"Free"},{"name":"Standard","price":"$25/user/mo"},{"name":"Plus","price":"$45/user/mo"},{"name":"Pro","price":"$75/user/mo"}],"source":"read","url":null}],"partnerLink":false,"provenance":{"lastVerifiedAt":"2026-11-12","sourceUrl":"https://www.helpscout.com/pricing/","confidence":"high"},"source":"Toolradar","citation":"Toolradar, verified 2026-11-12, https://toolradar.com/tools/help-scout/pricing","affiliateUrl":"https://toolradar.com/api/go/help-scout?ref=mcp&key=json","toolradarUrl":"https://toolradar.com/tools/help-scout/pricing"}