{
  "name": "Helpshift",
  "slug": "helpshift",
  "pricingModel": "custom",
  "normalized": {
    "currency": "USD",
    "entry": null,
    "plans": [
      {
        "plan": "Starter",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      },
      {
        "plan": "Growth",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      },
      {
        "plan": "Enterprise",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": true
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Starter",
        "price": "Custom",
        "features": [
          "AI Agent and Automation",
          "Smart Intent AI (1 Menu)",
          "AI Powered Answers",
          "Custom Workflows (2)",
          "Feedback & Survey bots (Standard)",
          "Issue Automation (Standard)",
          "Async Messaging",
          "Live Messaging (Beta)",
          "Social Messaging (Beta)",
          "Self Service FAQs (Unlimited)",
          "FAQ Translation: Language AI",
          "Announcements",
          "Branding and Customization",
          "User Feedback System",
          "Unified Ticketing Dashboard",
          "Language AI",
          "Smart Views",
          "Quick Replies",
          "Collaborative Notes",
          "Live Notifications for Agents",
          "Roles",
          "Intent Classification: Smart Intent",
          "Queue and Queue Management",
          "Mobile",
          "PC",
          "Console"
        ],
        "isPopular": false,
        "description": "Pricing is solution-based and set per game (request pricing)."
      },
      {
        "name": "Growth",
        "price": "Custom",
        "features": [
          "AI Agent and Automation",
          "Smart Intent AI (2 Menus)",
          "AI Powered Answers",
          "Custom Workflows (Unlimited)",
          "Feedback & Survey bots (Standard)",
          "Issue Automation (Standard)",
          "Async Messaging",
          "Live Messaging (Beta)",
          "Social Messaging (Beta)",
          "Self Service FAQs (Unlimited)",
          "FAQ Translation: Language AI",
          "Announcements",
          "Branding and Customization",
          "User Feedback System",
          "Unified Ticketing Dashboard",
          "Language AI",
          "AI Sentiment",
          "AI Agent Copilot ($50 per agent/month)",
          "AI Summary",
          "AI Reply",
          "AI Compose",
          "Smart Views",
          "Quick Replies",
          "Collaborative Notes",
          "Live Notifications for Agents",
          "Roles",
          "Custom Roles",
          "Intent Classification: Smart Intent",
          "Queue and Queue Management",
          "Skill-Based Routing",
          "Automated Agent Workload Balancing",
          "SLA Management and Business Hours",
          "Mobile",
          "PC",
          "Console"
        ],
        "isPopular": false
      },
      {
        "name": "Enterprise",
        "price": "Custom",
        "features": [
          "AI Agent and Automation",
          "Smart Intent AI (2 Menus)",
          "AI Powered Answers",
          "Custom Workflows (Unlimited)",
          "Feedback & Survey bots (Custom)",
          "Issue Automation (Custom)",
          "Async Messaging",
          "Live Messaging (Beta)",
          "Social Messaging (Beta)",
          "Self Service FAQs (Unlimited)",
          "FAQ Translation: Language AI",
          "Smart FAQ Capturing",
          "Announcements",
          "Branding and Customization",
          "User Feedback System",
          "Unified Ticketing Dashboard",
          "Language AI",
          "AI Sentiment",
          "AI Agent Copilot ($50 per agent/month)",
          "AI Summary",
          "AI Reply",
          "AI Compose",
          "Smart Views",
          "Quick Replies",
          "Collaborative Notes",
          "Live Notifications for Agents",
          "Roles",
          "Custom Roles",
          "Intent Classification: Smart Intent",
          "Queue and Queue Management",
          "Skill-Based Routing",
          "Automated Agent Workload Balancing",
          "SLA Management and Business Hours",
          "Mobile",
          "PC",
          "Console"
        ],
        "isPopular": false
      }
    ],
    "currency": "USD",
    "hasFreeTier": false,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "It's best for small to medium-sized businesses looking to integrate AI into their customer service without a massive upfront investment, provided the Starter tier meets their needs.",
  "bestFor": "SMBs needing AI-powered customer service | Companies prioritizing async and live messaging | Businesses with strong self-service focus",
  "hiddenCosts": [],
  "recentChanges": [
    {
      "date": "2026-10-14",
      "summary": "Helpshift publishes no prices (request pricing); the $150 per month figure is removed."
    }
  ],
  "priceHistory": [],
  "partnerLink": false,
  "correction": "This price may be out of date. If the vendor's page differs, call report_issue with evidence_url and quote, or verify_price.",
  "provenance": {
    "lastVerifiedAt": "2026-10-14",
    "sourceUrl": "https://www.helpshift.com/pricing",
    "confidence": "medium"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-14, https://toolradar.com/tools/helpshift/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/helpshift?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/helpshift/pricing"
}