{
  "name": "Intercom",
  "slug": "intercom",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Essential",
      "perMonth": 29,
      "unit": "unknown",
      "unitNoun": null,
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
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      {
        "plan": "Advanced",
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        "plan": "Expert",
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        "contactSales": false
      }
    ],
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    "hasFreeTrial": true,
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  "pricingDetails": {
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        "price": 29,
        "features": [
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          "Fin AI Agent",
          "Shared inbox",
          "Public help center"
        ],
        "sourceUrl": "https://www.intercom.com/pricing",
        "sourceQuote": "$29$19per seat/moNew customers save 35%",
        "sourceReadAt": "2026-10-30T21:01:48.137Z",
        "billingPeriod": "seat/month"
      },
      {
        "name": "Advanced",
        "price": 85,
        "features": [
          "All Essential features",
          "Workflow automation",
          "Multiple team inboxes",
          "20 free Lite seats"
        ],
        "sourceUrl": "https://www.intercom.com/pricing",
        "sourceQuote": "$85per seat/mo",
        "sourceReadAt": "2026-10-30T21:01:48.137Z",
        "billingPeriod": "seat/month"
      },
      {
        "name": "Expert",
        "price": 132,
        "features": [
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          "Enterprise security",
          "Custom SLA"
        ],
        "sourceUrl": "https://www.intercom.com/pricing",
        "sourceQuote": "$132per seat/mo",
        "priceMonthly": 132,
        "sourceReadAt": "2026-10-30T21:01:48.137Z",
        "billingPeriod": "seat/month"
      }
    ],
    "hasFreeTier": false,
    "hasFreeTrial": true,
    "freeTrialDays": 14
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Intercom is the gold standard for AI-first customer support with its Fin AI agent resolving ~60% of conversations.",
  "bestFor": "SaaS companies with high ticket volume wanting AI deflection | Product-led growth teams needing in-app messaging | Support teams ready to invest in AI-first workflows | Companies where reducing human agent headcount justifies the cost",
  "hiddenCosts": [],
  "recentChanges": [
    {
      "date": "2026-10-30",
      "summary": "Expert now shows $132 per seat a month."
    }
  ],
  "priceHistory": [
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      "date": "2025-11-05",
      "entryPrice": 29,
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        },
        {
          "name": "Advanced",
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        },
        {
          "name": "Expert",
          "price": "$132/seat/mo"
        },
        {
          "name": "Fin AI Agent",
          "price": "$0.99 per resolution"
        }
      ],
      "source": "archive",
      "url": "https://web.archive.org/web/20251105115012id_/https://www.intercom.com/pricing"
    },
    {
      "date": "2026-05-07",
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      "plans": [
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        {
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          "price": "$132/seat/mo"
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      "url": "https://web.archive.org/web/20260507214744id_/https://www.intercom.com/pricing"
    },
    {
      "date": "2026-10-30",
      "entryPrice": 19,
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        },
        {
          "name": "Advanced",
          "price": "$85/seat/mo"
        },
        {
          "name": "Expert",
          "price": "$132/seat/mo"
        },
        {
          "name": "Fin AI Agent",
          "price": "$0.99 per outcome"
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      ],
      "source": "read",
      "url": null
    },
    {
      "date": "2026-10-30",
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        },
        {
          "name": "Expert",
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        },
        {
          "name": "Fin AI Agent (existing helpdesk)",
          "price": "$0.99 per outcome"
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      ],
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    },
    {
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          "name": "Expert",
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        {
          "name": "Fin AI Agent",
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      ],
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  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-30",
    "sourceUrl": "https://www.intercom.com/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-30, https://toolradar.com/tools/intercom/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/intercom?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/intercom/pricing"
}