{
  "name": "ManageEngine ServiceDesk",
  "slug": "manageengine-servicedesk",
  "pricingModel": "freemium",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Standard (On-Premises)",
      "perMonth": 13,
      "unit": "unknown",
      "unitNoun": null,
      "billing": "unknown",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Standard",
        "perMonth": 0,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": true,
        "contactSales": false
      },
      {
        "plan": "Standard (Cloud)",
        "perMonth": 128.75,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "yearly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Professional (Cloud)",
        "perMonth": 53.75,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "yearly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Enterprise (Cloud)",
        "perMonth": 132.92,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Standard (On-Premises)",
        "perMonth": 13,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Professional (On-Premises)",
        "perMonth": 27,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Enterprise (On-Premises)",
        "perMonth": 67,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": true,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Standard",
        "price": "Free",
        "features": [
          "IT service desk",
          "Up to 5 technicians"
        ],
        "isPopular": false,
        "priceNote": "Free Standard edition is available for both cloud and on-premises deployments.",
        "priceMonthly": null
      },
      {
        "name": "Standard (Cloud)",
        "price": "$1,545/year",
        "features": [
          "IT service desk",
          "Cloud deployment"
        ],
        "isPopular": false,
        "priceNote": "Starting price for 10 technicians, billed yearly.",
        "sourceQuote": "Standard Edition is free for up to five technicians, with a paid plan starting at $1,545 per year for 10 technicians.",
        "priceMonthly": 128.75
      },
      {
        "name": "Professional (Cloud)",
        "price": "$645/year",
        "features": [
          "IT service desk",
          "IT asset management",
          "Cloud deployment"
        ],
        "isPopular": false,
        "priceNote": "Starting price for 2 technicians and 250 assets, billed yearly.",
        "sourceQuote": "Professional Edition starts at $645 per year for two technicians and 250 assets.",
        "priceMonthly": 53.75
      },
      {
        "name": "Enterprise (Cloud)",
        "price": "$1,595/year",
        "features": [
          "IT service desk",
          "IT asset management",
          "Change management",
          "Projects",
          "Cloud deployment"
        ],
        "isPopular": false,
        "priceNote": "Starting price for 2 technicians and 250 assets, billed yearly.",
        "sourceQuote": "Enterprise Edition starts at $1,595 per year for two technicians and 250 assets.",
        "priceMonthly": 132.92
      },
      {
        "name": "Standard (On-Premises)",
        "price": "$13/technician/month",
        "features": [
          "IT service desk",
          "On-premises deployment"
        ],
        "isPopular": false,
        "priceNote": "The paid annual plan starts at $1,195/year for 10 technicians.",
        "sourceQuote": "Starts fromUS$13/ technician / month",
        "priceMonthly": 13
      },
      {
        "name": "Professional (On-Premises)",
        "price": "$27/technician/month",
        "features": [
          "IT service desk",
          "IT asset management",
          "On-premises deployment"
        ],
        "isPopular": false,
        "priceNote": "Annual plan starts at $495/year for 2 technicians and 250 IT assets.",
        "sourceQuote": "Starts fromUS$27/ technician / month",
        "priceMonthly": 27
      },
      {
        "name": "Enterprise (On-Premises)",
        "price": "$67/technician/month",
        "features": [
          "IT service desk",
          "IT asset management",
          "Change management",
          "Projects",
          "On-premises deployment"
        ],
        "isPopular": false,
        "priceNote": "Annual plan starts at $1,195/year for 2 technicians and 250 IT assets.",
        "sourceQuote": "Starts fromUS$67/ technician / month",
        "priceMonthly": 67
      }
    ],
    "currency": "USD",
    "trialDays": 30,
    "hasFreeTier": true,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly",
      "yearly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "ManageEngine ServiceDesk offers a generous free tier for small teams, allowing up to 5 technicians with core incident management.",
  "bestFor": "Small teams needing free ITIL help desk | SMBs requiring robust IT service management | Enterprises seeking full ITIL suite",
  "hiddenCosts": [
    "Potential for annual-only discounts",
    "No public minimum seat requirements"
  ],
  "recentChanges": [
    {
      "date": "2026-10-31",
      "summary": "Prices first read on the vendor page: Standard (Cloud) $128.75 a month, billed annually; Professional (Cloud) $53.75 a month, billed annually; Enterprise (Cloud) $132.92 a month; Standard (On-Premises) $13 per technician a month; Professional (On-Premises) $27 per technician a month; Enterprise (On-Premises) $67 per technician a month."
    }
  ],
  "priceHistory": [
    {
      "date": "2026-10-31",
      "entryPrice": 13,
      "plans": [
        {
          "name": "Standard",
          "price": "Free"
        },
        {
          "name": "Standard (Cloud)",
          "price": "$1,545/year"
        },
        {
          "name": "Professional (Cloud)",
          "price": "$645/year"
        },
        {
          "name": "Enterprise (Cloud)",
          "price": "$1,595/year"
        },
        {
          "name": "Standard (On-Premises)",
          "price": "$13/technician/month"
        },
        {
          "name": "Professional (On-Premises)",
          "price": "$27/technician/month"
        },
        {
          "name": "Enterprise (On-Premises)",
          "price": "$67/technician/month"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-31",
    "sourceUrl": "https://www.manageengine.com/products/service-desk/pricing.html",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-31, https://toolradar.com/tools/manageengine-servicedesk/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/manageengine-servicedesk?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/manageengine-servicedesk/pricing"
}