{
  "name": "Observe.ai",
  "slug": "observe-ai",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": null,
    "plans": [
      {
        "plan": "Enterprise",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": true
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Enterprise",
        "price": "Custom",
        "features": [
          "100+ seat minimum",
          "Conversational intelligence",
          "Real-time agent assist",
          "Auto QA & coaching"
        ],
        "billingPeriod": "year"
      }
    ],
    "hasFreeTier": false,
    "hasFreeTrial": true
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Observe.AI does not publish pricing on its website, but its AWS Marketplace listing reveals $828/agent/year ($69/agent/month) for its Real-time AI product on a 12-month contract. The platform covers the full contact center intelligence stack (voice AI agents, real-time assist, auto QA, coaching), but each module may be priced separately. The ROI case is strong if you currently do manual QA: reviewing 100% of calls automatically versus sampling 2-5% manually is a transformative improvement.",
  "bestFor": "At 50+ calls per agent per month, automated QA pays for itself within weeks. | Enterprise Advanced (custom pricing): Combines real-time prompts during live calls with post-interaction analytics. The dual approach improves both immediate call outcomes and long-term agent skill development. | VoiceAI Agents (custom pricing): AI voice agents handle routine calls autonomously, reducing headcount needs for Tier 1 support. ROI comes from call deflection and reduced average handle time.",
  "hiddenCosts": [
    "Implementation and onboarding are not included in the per-agent price.",
    "AWS infrastructure costs are additional. Observe.AI runs on AWS, and compute/storage for processing call recordings adds to your AWS bill beyond the subscription fee.",
    "Pricing is per-agent, not per-seat. If you have 200 agents but only want to monitor 50, you may still need to pay for all agents depending on how your telephony integration works."
  ],
  "recentChanges": [],
  "priceHistory": [],
  "partnerLink": false,
  "correction": "This price may be out of date. If the vendor's page differs, call report_issue with evidence_url and quote, or verify_price.",
  "provenance": {
    "lastVerifiedAt": "2026-10-02",
    "sourceUrl": "https://observe.ai/pricing",
    "confidence": "medium"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-02, https://toolradar.com/tools/observe-ai/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/observe-ai?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/observe-ai/pricing"
}