{
  "name": "OTRS",
  "slug": "otrs",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Custom",
      "perMonth": 55,
      "unit": "seat",
      "unitNoun": "user",
      "billing": "unknown",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Custom",
        "perMonth": 55,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "unknown",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": false,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Custom",
        "price": 55,
        "features": [
          "Ticketing system",
          "ITIL-aligned ITSM",
          "Business process management",
          "Multi-channel communication",
          "Custom pricing based on needs"
        ],
        "billingPeriod": "user/month"
      }
    ],
    "hasFreeTier": false,
    "hasFreeTrial": false
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "OTRS's custom pricing at $55/user/month appears to be on the higher end for enterprise service management solutions, especially given it's a per-user model. This pricing is best suited for large enterprises with complex, highly customized service management needs.",
  "bestFor": "Large enterprises | Complex ITIL needs | Customizable workflows",
  "hiddenCosts": [
    "Potential minimum user count",
    "Premium support add-ons"
  ],
  "recentChanges": [],
  "priceHistory": [],
  "partnerLink": false,
  "correction": "This price may be out of date. If the vendor's page differs, call report_issue with evidence_url and quote, or verify_price.",
  "provenance": {
    "lastVerifiedAt": "2026-09-29",
    "sourceUrl": null,
    "confidence": "medium"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-09-29, https://toolradar.com/tools/otrs/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/otrs?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/otrs/pricing"
}