{
  "name": "Pylon",
  "slug": "pylon",
  "pricingModel": "freemium",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Professional",
      "perMonth": 89,
      "unit": "seat",
      "unitNoun": "seat",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Professional",
        "perMonth": 89,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Advanced",
        "perMonth": 139,
        "unit": "seat",
        "unitNoun": "seat",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Enterprise",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": false,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Professional",
        "price": "$89/seat/month",
        "features": [
          "Every starter feature, plus",
          "Slack, Telegram, and WhatsApp connector",
          "Broadcasts",
          "Integrations",
          "Automations",
          "Analytics",
          "API",
          "View-only seats"
        ],
        "isPopular": true,
        "priceMonthly": 89
      },
      {
        "name": "Advanced",
        "price": "$139/seat/month",
        "features": [
          "Viewer seats",
          "Core support",
          "Out-of-the-box Analytics",
          "Automations",
          "Skills",
          "Broadcasts",
          "MCP",
          "API",
          "Integrations",
          "RBAC",
          "Customer portal",
          "Custom reporting",
          "Data warehouse",
          "SAML SSO (add on)"
        ],
        "isPopular": true,
        "sourceQuote": "$139/seaton an annual contract",
        "priceMonthly": 139
      },
      {
        "name": "Enterprise",
        "unit": "seat",
        "price": "Custom quote",
        "features": [
          "Every professional feature, plus",
          "Microsoft Teams connector",
          "Customer portal",
          "Custom reporting",
          "Data warehouse",
          "RBAC",
          "MSAT"
        ],
        "isPopular": false,
        "priceMonthly": null
      }
    ],
    "currency": "USD",
    "hasFreeTier": true,
    "hasFreeTrial": false,
    "billingCycles": [
      "yearly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Pylon's pricing structure is quite complex with multiple distinct product lines, which can be confusing. The 'Enterprise' tier at $139/seat/month seems a bit steep for the additional features, especially if not all are critical. The separate AI offerings further complicate the overall cost, making it best for companies with specific AI-driven support needs.",
  "bestFor": "Small teams needing basic support tools | Growing businesses requiring integrations | Companies prioritizing AI in support",
  "hiddenCosts": [],
  "recentChanges": [
    {
      "date": "2026-11-02",
      "summary": "Plans changed: Advanced added at $139 per seat a month; Starter, Base, Premium, AI Assistants Base, AI Assistants Premium, AI Agents removed."
    }
  ],
  "priceHistory": [
    {
      "date": "2026-11-01",
      "entryPrice": 89,
      "plans": [
        {
          "name": "Professional",
          "price": "$89/seat/month"
        },
        {
          "name": "Advanced",
          "price": "$139/seat/month"
        },
        {
          "name": "Enterprise",
          "price": "Custom quote"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-11-02",
    "sourceUrl": "https://usepylon.com/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-11-02, https://toolradar.com/tools/pylon/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/pylon?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/pylon/pricing"
}