{
  "name": "SupportBee",
  "slug": "supportbee",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Startup",
      "perMonth": 17,
      "unit": "seat",
      "unitNoun": "user",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Startup",
        "perMonth": 20,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Enterprise",
        "perMonth": 25,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "unknown",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Startup",
        "perMonth": 17,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Enterprise",
        "perMonth": 21,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "unknown",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Startup",
        "price": "$20/user/month",
        "features": [
          "Shared Inbox",
          "Knowledge Base",
          "Basic Integrations",
          "Unlimited Email Inboxes/Tickets",
          "Customer Management",
          "Snippets",
          "Filters",
          "Customer Satisfaction Ratings",
          "API Access",
          "In Depth Reports",
          "Audit Trails",
          "Teams",
          "Knowledge Base Software",
          "Basic Integrations",
          "Friendly Customer Service"
        ],
        "isPopular": false,
        "priceMonthly": 20
      },
      {
        "name": "Enterprise",
        "price": "$25/user/month",
        "features": [
          "Everything in Startup",
          "Customer Portal",
          "Enterprise Integrations",
          "Unlimited Email Inboxes/Tickets",
          "Customer Management",
          "Snippets",
          "Filters",
          "Customer Satisfaction Ratings",
          "API Access",
          "In Depth Reports",
          "Audit Trails",
          "Teams",
          "Knowledge Base Software",
          "Basic Integrations",
          "Enterprise Integrations",
          "Business Hours",
          "Customer Portal Software",
          "Portal Access for Customer Groups",
          "Friendly Customer Service"
        ],
        "isPopular": false,
        "priceMonthly": 25
      },
      {
        "name": "Startup",
        "price": "$17/user/month",
        "features": [
          "Shared Inbox",
          "Knowledge Base",
          "Basic Integrations",
          "Unlimited Email Inboxes/Tickets",
          "Customer Management",
          "Snippets",
          "Filters",
          "Customer Satisfaction Ratings",
          "API Access",
          "In Depth Reports",
          "Audit Trails",
          "Teams",
          "Knowledge Base Software",
          "Basic Integrations",
          "Friendly Customer Service"
        ],
        "isPopular": false,
        "priceMonthly": 17
      },
      {
        "name": "Enterprise",
        "price": "$21/user/month",
        "features": [
          "Everything in Startup",
          "Customer Portal",
          "Enterprise Integrations",
          "Unlimited Email Inboxes/Tickets",
          "Customer Management",
          "Snippets",
          "Filters",
          "Customer Satisfaction Ratings",
          "API Access",
          "In Depth Reports",
          "Audit Trails",
          "Teams",
          "Knowledge Base Software",
          "Basic Integrations",
          "Enterprise Integrations",
          "Business Hours",
          "Customer Portal Software",
          "Portal Access for Customer Groups",
          "Friendly Customer Service"
        ],
        "isPopular": false,
        "priceMonthly": 21
      }
    ],
    "currency": "USD",
    "trialDays": 14,
    "hasFreeTier": false,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly",
      "yearly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "SupportBee's pricing is fair, especially with the annual discount bringing the Startup plan to $17/user/month. The Enterprise plan at $21/user/month annually offers good value for additional features like a customer portal. It's best for small to medium businesses prioritizing collaborative email support and a knowledge base.",
  "bestFor": "Teams needing shared inbox | Businesses wanting knowledge base | SMBs with growing support needs",
  "hiddenCosts": [],
  "recentChanges": [],
  "priceHistory": [
    {
      "date": "2026-11-02",
      "entryPrice": 20,
      "plans": [
        {
          "name": "Startup",
          "price": "$20/seat/month"
        },
        {
          "name": "Enterprise",
          "price": "$25/seat/month"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-28",
    "sourceUrl": "https://supportbee.com/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-28, https://toolradar.com/tools/supportbee/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/supportbee?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/supportbee/pricing"
}