{
  "name": "SysAid",
  "slug": "sysaid",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "ITSM Professional",
      "perMonth": 89,
      "unit": "seat",
      "unitNoun": "agent",
      "billing": "unknown",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "ITSM Professional",
        "perMonth": 89,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "unknown",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "ITSM Enterprise",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": null,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "model": "per-agent/month",
    "plans": [
      {
        "name": "Help Desk",
        "price": "From ~$79/agent/month",
        "features": [
          "Smart ticket handling",
          "Auto-responses",
          "AI assistance",
          "Incident management",
          "Self-service portal",
          "Knowledge base",
          "Asset management"
        ]
      },
      {
        "name": "ITSM",
        "price": "From ~$108/agent/month",
        "features": [
          "Everything in Help Desk",
          "Problem management",
          "Change management",
          "Release management",
          "Workflow automation",
          "Third-party integrations",
          "Advanced SLA management",
          "AI Agent Builder"
        ]
      },
      {
        "name": "Enterprise",
        "price": "Custom",
        "features": [
          "Everything in ITSM",
          "Unlimited agents",
          "Unlimited automation rules",
          "Unlimited custom columns",
          "Enterprise premium service",
          "Dedicated account management"
        ]
      }
    ],
    "tiers": [
      {
        "name": "ITSM Professional",
        "unit": "agent",
        "price": 89,
        "period": "agent/month",
        "features": [],
        "description": "Starting price shown on the page; final pricing is set with sales. Billing term not stated."
      },
      {
        "name": "ITSM Enterprise",
        "price": "Custom",
        "features": [],
        "description": "Starts at 20 agents."
      }
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "While the Enterprise plan offers unlimited features, the base plans feel expensive for small to medium businesses. It's best suited for larger organizations prioritizing comprehensive ITIL-aligned features and AI capabilities.",
  "bestFor": "Large enterprises needing ITIL processes | Organizations prioritizing AI assistance | Companies with complex IT environments",
  "hiddenCosts": [
    "Potential for minimum agent requirements"
  ],
  "recentChanges": [
    {
      "date": "2026-10-15",
      "summary": "The page title says ITSM plans from $89 per agent per month (quote required); no price was shown before."
    }
  ],
  "priceHistory": [
    {
      "date": "2026-10-30",
      "entryPrice": 89,
      "plans": [
        {
          "name": "Professional",
          "price": "$89/agent/month"
        },
        {
          "name": "Enterprise",
          "price": "Custom"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-30",
    "sourceUrl": "https://www.sysaid.com/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-30, https://toolradar.com/tools/sysaid/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/sysaid?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/sysaid/pricing"
}