{
  "name": "Talkdesk",
  "slug": "talkdesk",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Digital Essentials",
      "perMonth": 85,
      "unit": "seat",
      "unitNoun": "user",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Digital Essentials",
        "perMonth": 85,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Voice Essentials",
        "perMonth": 105,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Elite",
        "perMonth": 165,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Industry Experience Clouds",
        "perMonth": 225,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Digital Essentials",
        "price": "$85/user/month",
        "features": [
          "Digital engagement: email, chat, SMS, and social messaging",
          "Studio & Routing",
          "Connections",
          "API Access",
          "Real-time Dashboards (Live)"
        ],
        "isPopular": false,
        "priceNote": "",
        "sourceQuote": "$85USDPer user, Per month",
        "priceMonthly": 85
      },
      {
        "name": "Voice Essentials",
        "price": "$105/user/month",
        "features": [
          "Voice Engagement",
          "Speech Recognition",
          "Voicemail Transcription",
          "Studio & Routing",
          "Business Intelligence (Explore)",
          "API Access"
        ],
        "isPopular": false,
        "priceNote": "",
        "sourceQuote": "$105USDPer user, Per month",
        "priceMonthly": 105
      },
      {
        "name": "Elite",
        "price": "$165/user/month",
        "features": [
          "Custom Reporting with Live and Explore",
          "Screen Recording",
          "Performance Management",
          "Workforce Management",
          "Automated Notifications"
        ],
        "isPopular": false,
        "priceNote": "",
        "sourceQuote": "$165USDPer user, Per month",
        "priceMonthly": 165
      },
      {
        "name": "Industry Experience Clouds",
        "price": "$225/user/month",
        "features": [
          "All Elite edition capabilities",
          "Financial Services",
          "Insurance",
          "Healthcare & Life Sciences",
          "Retail & Consumer Goods",
          "Travel & Hospitality",
          "Utilities",
          "Commercial & Residential Services",
          "Government (custom-priced)"
        ],
        "isPopular": true,
        "priceNote": "",
        "sourceQuote": "$225USDPer user, Per month",
        "priceMonthly": 225
      }
    ],
    "currency": "USD",
    "hasFreeTier": false,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Talkdesk's pricing, starting at $85/user/mo for basic CX Cloud Essentials, is on the higher end compared to some market alternatives, especially considering the digital-only plan is also $85. This pricing structure is best suited for mid-market to enterprise-level businesses prioritizing advanced AI and comprehensive contact center solutions.",
  "bestFor": "Mid-to-large enterprises | Businesses needing advanced AI | Companies prioritizing comprehensive CX",
  "hiddenCosts": [
    "Potential overage fees for high usage"
  ],
  "recentChanges": [
    {
      "date": "2026-10-30",
      "summary": "Prices first read on the vendor page: Digital Essentials $85 per user a month; Voice Essentials $105 per user a month; Elite $165 per user a month; Industry Experience Clouds $225 per user a month."
    }
  ],
  "priceHistory": [
    {
      "date": "2026-10-30",
      "entryPrice": 85,
      "plans": [
        {
          "name": "Digital Essentials",
          "price": "$85/user/month"
        },
        {
          "name": "Voice Essentials",
          "price": "$105/user/month"
        },
        {
          "name": "Elite",
          "price": "$165/user/month"
        },
        {
          "name": "Industry Experience Clouds",
          "price": "$225/user/month"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-30",
    "sourceUrl": "https://www.talkdesk.com/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-30, https://toolradar.com/tools/talkdesk/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/talkdesk?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/talkdesk/pricing"
}