{
  "name": "Twilio Flex",
  "slug": "twilio-flex",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Active user hour",
      "perMonth": 1,
      "unit": "unknown",
      "unitNoun": null,
      "billing": "unknown",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Free trial",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      },
      {
        "plan": "User + usage",
        "perMonth": 35,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Named user",
        "perMonth": 150,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Active user hour",
        "perMonth": 1,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": null,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Free trial",
        "price": 0,
        "features": [
          "5,000 free active user hours",
          "New Flex accounts only",
          "Hours forfeit when you pick a paid model"
        ],
        "priceMonthly": 0
      },
      {
        "name": "User + usage",
        "price": 35,
        "period": "month",
        "features": [
          "From $35 per monthly active user",
          "Plus metered Twilio primitives",
          "Existing Twilio account only"
        ],
        "priceMonthly": 35
      },
      {
        "name": "Named user",
        "price": 150,
        "period": "month",
        "features": [
          "From $150 per named user per month",
          "Agents, supervisors, admins",
          "Contract / monthly pricing"
        ],
        "isPopular": true,
        "priceMonthly": 150
      },
      {
        "name": "Active user hour",
        "price": "$1 / active user hour",
        "features": [
          "From $1 per active user hour",
          "Any activity except Logout"
        ]
      }
    ],
    "currency": "USD"
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Twilio Flex publishes three paid meters on twilio.com/flex/pricing. User + usage starts at $35 per monthly active user plus every underlying Twilio product. Named user starts at $150/user/month. Hourly starts at $1 per active user hour. New accounts get 5,000 free hours once; pick a model and leftover hours die. Agent Copilot beta is $0.035/min voice or $0.005/message. This is best for a team that already lives in Twilio and can count login-hours honestly.",
  "bestFor": "Active user hour: $1/hour official. Idle seats do not bill. | Named user: $150/user/month. Max seats that month, no mid-month prorate.",
  "hiddenCosts": [
    "User + usage still bills Conversations, TaskRouter, Studio, Functions with no free quota (official FAQ).",
    "Named seats are the monthly max. Drop 25 and add 25 and you still pay for 50.",
    "You cannot mix models. 5,000 trial hours vanish when you choose one.",
    "WhatsApp session messages are in the Flex license. WhatsApp templates are extra. Copilot beta: $0.035/min or $0.005/message."
  ],
  "recentChanges": [],
  "priceHistory": [
    {
      "date": "2026-11-02",
      "entryPrice": 35,
      "plans": [
        {
          "name": "Free trial",
          "price": "$0.00"
        },
        {
          "name": "New User + usage",
          "price": "$35 per monthly active user"
        },
        {
          "name": "Named user pricing",
          "price": "$150 per named user/month"
        },
        {
          "name": "Active user hour pricing",
          "price": "$1 per active user hour"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-11-02",
    "sourceUrl": "https://www.twilio.com/en-us/flex/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-11-02, https://toolradar.com/tools/twilio-flex/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/twilio-flex?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/twilio-flex/pricing"
}