{
  "name": "UseResponse",
  "slug": "useresponse",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Cloud Support Suite",
      "perMonth": 49,
      "unit": "seat",
      "unitNoun": "agent",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Cloud Support Suite",
        "perMonth": 49,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "On Premise Support Solution",
        "perMonth": 120,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Cloud Support Suite",
        "price": "$49 per agent / month",
        "features": [
          "All 3 of Solutions Included",
          "Feedback System",
          "Help Desk + Live Chat",
          "Knowledge Base Software"
        ],
        "isPopular": false,
        "priceMonthly": 49
      },
      {
        "name": "On Premise Support Solution",
        "price": "$120 per agent / month",
        "features": [
          "Installed on Your Server",
          "100% Open Code",
          "Hassle Free Updates"
        ],
        "isPopular": false,
        "sourceUrl": "https://www.useresponse.com/pricing",
        "sourceQuote": "On Premise Support Solution $120 per agent / month Paid only annually",
        "priceMonthly": 120,
        "sourceReadAt": "2026-11-02T00:00:20.449Z"
      }
    ],
    "currency": "USD",
    "trialDays": 14,
    "hasFreeTier": false,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly",
      "yearly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "UseResponse's pricing is on the higher side, especially the 'On Premise Support Solution' at $120 per agent/month, which is quite expensive for on-premise deployment. The 'Cloud Support Suite' at $49 per agent/month is more competitive but still not the cheapest in the market. It's best for organizations prioritizing a comprehensive, all-in-one solution and willing to pay a premium for it.",
  "bestFor": "Companies needing all-in-one support solutions | Businesses prioritizing on-premise control | Teams valuing open-source flexibility",
  "hiddenCosts": [],
  "recentChanges": [],
  "priceHistory": [
    {
      "date": "2026-11-02",
      "entryPrice": 49,
      "plans": [
        {
          "name": "Enterprise Cloud Support Suite",
          "price": "$49/agent/mo"
        },
        {
          "name": "On Premise Support Solution",
          "price": "$120/agent/mo"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-11-02",
    "sourceUrl": "https://www.useresponse.com/pricing",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-11-02, https://toolradar.com/tools/useresponse/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/useresponse?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/useresponse/pricing"
}