{
  "name": "Zammad",
  "slug": "zammad",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Starter",
      "perMonth": 5,
      "unit": "seat",
      "unitNoun": "agent",
      "billing": "yearly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Starter",
        "perMonth": 5,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "yearly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Professional",
        "perMonth": 15,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "yearly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Plus",
        "perMonth": 24,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "yearly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Business",
        "perMonth": 249.92,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "yearly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Enterprise",
        "perMonth": 499.92,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Corporation",
        "perMonth": 833.25,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "yearly",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Starter",
        "price": "5$/agent/month (annually) or 7$/agent/month (monthly)",
        "features": [
          "max. 5 agents",
          "Email support (8x5, CET)",
          "Channels: Email, Web Form, SMS",
          "Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding",
          "10 MB attachments + 10 GB disk space",
          "Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)"
        ],
        "isPopular": false,
        "priceMonthly": null
      },
      {
        "name": "Professional",
        "price": "15$/agent/month (annually) or 17$/agent/month (monthly)",
        "features": [
          "max. 35 agents",
          "Email support (8x5, CET)",
          "Channels: Email, Web Form, SMS, Chat, Telegram",
          "Text modules, multilingualism, ticket history, mentions/watch, trigger, macros, schedulers, business hours, branding",
          "Service Level Agreements (SLAs)",
          "Individual roles, individual ticket objects",
          "Knowledge Base (monolingual)",
          "35 MB attachments + 25 GB disk space",
          "ISO27001-certified Data center",
          "Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)"
        ],
        "isPopular": false,
        "priceMonthly": null
      },
      {
        "name": "Plus",
        "price": "24$/agent/month (annually) or 26$/agent/month (monthly)",
        "features": [
          "Unlimited agents",
          "Phone support (8x5, CET)",
          "Email support (8x5, CET)",
          "Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp",
          "Text modules, macros, multilingualism, trigger, ticket history, mentions/watch, schedulers, business hours, branding",
          "Core Workflows",
          "Service Level Agreements (SLAs)",
          "Integration with GitHub/GitLab",
          "Individual roles, individual ticket objects",
          "Expert-Mode for Conditions (AND/OR)",
          "Knowledge Base (multilingual)",
          "Zammad Standard Reporting",
          "Deeper Reporting possibilities (with Elasticsearch access via Grafana)",
          "50 MB attachments + 50 GB disk space",
          "ISO27001-certified Data center",
          "Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)"
        ],
        "isPopular": false,
        "priceMonthly": null
      },
      {
        "name": "Business",
        "price": "2999$/year",
        "features": [
          "Service: Mon-Fri (9.00 - 17.00 CET)",
          "Email support",
          "6 hours max. response time",
          "15 service requests",
          "Bug escalations",
          "Security advisories"
        ],
        "isPopular": false,
        "priceMonthly": 249.92
      },
      {
        "name": "Enterprise",
        "price": "5999$/year",
        "features": [
          "Initial assessment",
          "Service: Mon-Fri (8.00 - 18.00 CET)",
          "Email and phone support",
          "4 hours max. response time",
          "45 service requests",
          "Bug escalations",
          "Security advisories",
          "5% discount on additional services"
        ],
        "isPopular": false,
        "priceMonthly": 499.92
      },
      {
        "name": "Corporation",
        "price": "9999$/year",
        "features": [
          "Initial assessment",
          "Service: Mon-Fri (8.00 - 20.00 CET)",
          "Email and phone support",
          "2 hours max. response time",
          "95 service requests",
          "Bug escalations",
          "Patch level, minor release, and security patch updates",
          "Security advisories",
          "10% discount on additional services"
        ],
        "isPopular": false,
        "priceMonthly": 833.25
      }
    ],
    "currency": "USD",
    "trialDays": 30,
    "hasFreeTier": false,
    "hasFreeTrial": true,
    "billingCycles": [
      "monthly",
      "yearly"
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "The Business, Enterprise, and Corporation tiers, however, seem to shift focus to support contracts rather than software features, which might be confusing for some users. This pricing structure is best for small to medium businesses prioritizing core helpdesk functionality and larger enterprises needing dedicated support.",
  "bestFor": "Small teams needing basic helpdesk | Growing businesses with SLA needs | Enterprises requiring dedicated support",
  "hiddenCosts": [],
  "recentChanges": [],
  "priceHistory": [
    {
      "date": "2026-11-02",
      "entryPrice": 9,
      "plans": [
        {
          "name": "Starter v2",
          "price": "9€/agent/month"
        },
        {
          "name": "Professional v2",
          "price": "18€/agent/month"
        },
        {
          "name": "Plus v2",
          "price": "27€/agent/month"
        },
        {
          "name": "Business",
          "price": "999€/year"
        },
        {
          "name": "Enterprise",
          "price": "5999€/year"
        },
        {
          "name": "Corporation",
          "price": "9999€/year"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "correction": "This price may be out of date. If the vendor's page differs, call report_issue with evidence_url and quote, or verify_price.",
  "provenance": {
    "lastVerifiedAt": "2026-10-23",
    "sourceUrl": "https://zammad.com/pricing",
    "confidence": "medium"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-23, https://toolradar.com/tools/zammad/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/zammad?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/zammad/pricing"
}