{
  "name": "Zendesk for E-commerce",
  "slug": "zendesk-ecommerce",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Support Team",
      "perMonth": 19,
      "unit": "seat",
      "unitNoun": "agent",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Support Team",
        "perMonth": 19,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Suite Team",
        "perMonth": 55,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Suite Professional",
        "perMonth": 115,
        "unit": "seat",
        "unitNoun": "agent",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Suite Enterprise",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": null,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "note": "Annual billing saves approximately 20%; Suite Professional recommended for e-commerce",
    "model": "per-seat",
    "tiers": [
      {
        "name": "Support Team",
        "price": "$19/agent/mo",
        "features": [
          "Email and social ticketing",
          "Basic routing"
        ]
      },
      {
        "name": "Suite Team",
        "price": "$55/agent/mo",
        "features": [
          "Omnichannel support",
          "Help center",
          "AI agents"
        ]
      },
      {
        "name": "Suite Professional",
        "price": "$115/agent/mo",
        "features": [
          "Advanced routing",
          "SLAs",
          "Custom analytics",
          "CSAT surveys"
        ]
      },
      {
        "name": "Suite Enterprise",
        "price": "Custom",
        "features": [
          "Custom roles",
          "Advanced data privacy",
          "Sandbox environment"
        ]
      }
    ],
    "addOns": [
      {
        "name": "Advanced AI",
        "price": "$50/agent/mo"
      },
      {
        "name": "Workforce Management",
        "price": "$25/agent/mo"
      }
    ]
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Zendesk's pricing for e-commerce is on the expensive side, particularly for smaller businesses. While the Support Team tier at $19/agent/mo is accessible, the recommended Suite Professional at $115/agent/mo is a significant investment. This pricing is best suited for established online retailers with dedicated customer service teams and complex support needs.",
  "bestFor": "Mid-to-large e-commerce businesses | Teams needing omnichannel support | Retailers focused on customer retention",
  "hiddenCosts": [
    "Annual billing required for 20% savings.",
    "Advanced AI and WFM are significant add-ons."
  ],
  "recentChanges": [],
  "priceHistory": [
    {
      "date": "2026-10-30",
      "entryPrice": 19,
      "plans": [
        {
          "name": "Support Team",
          "price": "€19/agent/month"
        },
        {
          "name": "Suite Team",
          "price": "€55/agent/month"
        },
        {
          "name": "Suite Professional",
          "price": "€115/agent/month"
        },
        {
          "name": "Suite Enterprise + Copilot",
          "price": "Contact us"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-30",
    "sourceUrl": "https://www.zendesk.com/pricing/",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-30, https://toolradar.com/tools/zendesk-ecommerce/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/zendesk-ecommerce?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/zendesk-ecommerce/pricing"
}