{
  "name": "Zendesk",
  "slug": "zendesk",
  "pricingModel": "paid",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Support Team",
      "perMonth": 19,
      "unit": "unknown",
      "unitNoun": null,
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Support Team",
        "perMonth": 19,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Suite Team",
        "perMonth": 55,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Suite Professional",
        "perMonth": 115,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "monthly",
        "free": false,
        "contactSales": false
      },
      {
        "plan": "Suite Enterprise + Copilot",
        "perMonth": null,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": false,
        "contactSales": true
      }
    ],
    "hasFreePlan": false,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "tiers": [
      {
        "name": "Support Team",
        "price": 19,
        "period": "month",
        "features": [
          "$19/agent/month paid yearly",
          "Email and ticketing",
          "20% off annual vs monthly on the page"
        ],
        "sourceUrl": "https://www.zendesk.com/pricing/",
        "sourceQuote": "$19agent/month paid yearly",
        "priceMonthly": 19,
        "sourceReadAt": "2026-10-31T09:31:24.672Z"
      },
      {
        "name": "Suite Team",
        "price": 55,
        "period": "month",
        "features": [
          "$55/agent/month paid yearly",
          "AI agents, messaging, live chat, telephony"
        ],
        "sourceUrl": "https://www.zendesk.com/pricing/",
        "sourceQuote": "$55agent/month paid yearly",
        "priceMonthly": 55,
        "sourceReadAt": "2026-10-31T09:31:24.672Z"
      },
      {
        "name": "Suite Professional",
        "price": 115,
        "period": "month",
        "features": [
          "$115/agent/month paid yearly",
          "Admin Copilot, IVR, skills-based routing",
          "Default 14-day trial plan"
        ],
        "isPopular": true,
        "sourceUrl": "https://www.zendesk.com/pricing/",
        "sourceQuote": "$115agent/month paid yearly",
        "priceMonthly": 115,
        "sourceReadAt": "2026-10-31T09:31:24.672Z"
      },
      {
        "name": "Suite Enterprise + Copilot",
        "price": "Talk to sales",
        "features": [
          "Intelligent Triage",
          "Generative AI for Voice",
          "Approval workflows"
        ]
      }
    ],
    "currency": "USD",
    "hasFreeTrial": true,
    "freeTrialDays": 14
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Zendesk publishes yearly agent prices on zendesk.com/pricing. Support Team is $19/agent/month. Suite Team is $55. Suite Professional is $115. Enterprise + Copilot is talk to sales. Annual is marked 20% off monthly. The default trial is Suite Professional for 14 days. AI agents sit on every Support and Suite plan and are billed on successful outcomes, not just the seat. This is best for a team that only needs email at $19, or that will actually use Suite channels at $55+.",
  "bestFor": "Support Team: $19/agent/month yearly on the official page. | Suite Team: $55/agent/month yearly. Messaging, chat, and voice start here.",
  "hiddenCosts": [
    "AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat.",
    "Listed prices assume annual payment: Zendesk takes 20% off per agent when you pay yearly instead of monthly.",
    "Startups can trial Suite for 6 months with up to 50 agents (official startups blurb). That is not the public list price."
  ],
  "recentChanges": [],
  "priceHistory": [
    {
      "date": "2026-05-09",
      "entryPrice": 19,
      "plans": [
        {
          "name": "Support Team",
          "price": "$19/agent/month"
        },
        {
          "name": "Suite Team",
          "price": "$55/agent/month"
        },
        {
          "name": "Suite Professional",
          "price": "$115/agent/month"
        },
        {
          "name": "Suite Enterprise",
          "price": "$169/agent/month"
        },
        {
          "name": "Suite + Copilot Professional",
          "price": "$155/agent/month"
        },
        {
          "name": "Suite + Copilot Enterprise",
          "price": "$209/agent/month"
        }
      ],
      "source": "archive",
      "url": "https://web.archive.org/web/20260509000033id_/https://www.zendesk.com/pricing/"
    },
    {
      "date": "2026-10-30",
      "entryPrice": 19,
      "plans": [
        {
          "name": "Support Team",
          "price": "€19/agent/month, billed annually"
        },
        {
          "name": "Suite Team",
          "price": "€55/agent/month, billed annually"
        },
        {
          "name": "Suite Professional",
          "price": "€115/agent/month, billed annually"
        },
        {
          "name": "Suite Enterprise + Copilot",
          "price": "Contact us"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-31",
    "sourceUrl": "https://www.zendesk.com/pricing/",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-31, https://toolradar.com/tools/zendesk/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/zendesk?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/zendesk/pricing"
}