{
  "name": "Zoho CRM",
  "slug": "zoho-crm",
  "pricingModel": "freemium",
  "normalized": {
    "currency": "USD",
    "entry": {
      "plan": "Zoho CRM Plus",
      "perMonth": 20,
      "unit": "seat",
      "unitNoun": "user",
      "billing": "monthly",
      "free": false,
      "contactSales": false
    },
    "plans": [
      {
        "plan": "Free",
        "perMonth": 0,
        "unit": "unknown",
        "unitNoun": null,
        "billing": "unknown",
        "free": true,
        "contactSales": false
      },
      {
        "plan": "Zoho CRM Plus",
        "perMonth": 20,
        "unit": "seat",
        "unitNoun": "user",
        "billing": "monthly",
        "free": false,
        "contactSales": false
      }
    ],
    "hasFreePlan": true,
    "hasFreeTrial": true,
    "contactSalesOnly": false
  },
  "pricingDetails": {
    "notes": "Free edition limited to 3 users. Monthly billing is available on Standard through Enterprise at a higher price.",
    "tiers": [
      {
        "name": "Free",
        "price": "Free",
        "features": [
          "Leads and contacts",
          "Documents",
          "Mobile apps",
          "Basic workflows"
        ],
        "description": "Up to 3 users",
        "priceMonthly": 0
      },
      {
        "name": "Zoho CRM Plus",
        "price": "$20/user/month",
        "features": [
          "Sales, marketing, service in one unified package"
        ],
        "isPopular": false,
        "sourceQuote": "Starts at $20/user/month",
        "priceMonthly": 20
      }
    ],
    "currency": "USD",
    "hasFreeTier": true,
    "hasFreeTrial": true,
    "freeTrialDays": 15,
    "pricingPageUrl": "https://www.zoho.com/en-us/crm/zohocrm-pricing.html"
  },
  "costFacts": null,
  "pricesByRegion": null,
  "verdict": "Zoho CRM is the best value in the CRM market, full-featured at a fraction of competitors' prices.",
  "bestFor": "Small-to-midsize businesses on a budget | Sales teams needing pipeline management | Companies already in the Zoho ecosystem | Organizations wanting AI features without enterprise pricing",
  "hiddenCosts": [
    "Free plan is limited to 3 users with basic features, outgrown quickly",
    "Advanced customization (custom functions, client scripts) locked to Enterprise",
    "Zoho ecosystem add-ons (Zoho Desk, Zoho Projects) are separate subscriptions"
  ],
  "recentChanges": [
    {
      "date": "2026-10-31",
      "summary": "Plans changed: Zoho CRM Plus added at $20 per user a month; Standard, Professional, Enterprise, Ultimate removed."
    }
  ],
  "priceHistory": [
    {
      "date": "2026-10-30",
      "entryPrice": 20,
      "plans": [
        {
          "name": "Free",
          "price": "Free"
        },
        {
          "name": "Zoho CRM Plus",
          "price": "$20/user/month"
        }
      ],
      "source": "read",
      "url": null
    }
  ],
  "partnerLink": false,
  "provenance": {
    "lastVerifiedAt": "2026-10-31",
    "sourceUrl": "https://www.zoho.com/en-us/crm/zohocrm-pricing.html",
    "confidence": "high"
  },
  "source": "Toolradar",
  "citation": "Toolradar, verified 2026-10-31, https://toolradar.com/tools/zoho-crm/pricing",
  "affiliateUrl": "https://toolradar.com/api/go/zoho-crm?ref=mcp&key=json",
  "toolradarUrl": "https://toolradar.com/tools/zoho-crm/pricing"
}