Chatbase vs CustomGPT: Which Should You Choose in 2026?
Choosing between Chatbase and CustomGPT comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Chatbase
Build custom AI chatbots trained on your data
Best for you if:
- • You want the higher-rated option (7.6/10 vs 7.4/10)
- • You want to try before committing
- • Train chatbots on your own documents
- • Embed on any website with one line of code
CustomGPT
Enterprise AI chatbots powered by your business data
Best for you if:
- • Enterprise-grade security and compliance
- • No-code chatbot builder
| At a Glance |  CustomGPT | |
|---|---|---|
Price | Free + Paid | Paid |
Best For | AI Agents | AI Agents |
Rating | 76/100 | 74/100 |
| Feature | Chatbase | CustomGPT |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 76 | 74 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | AI AgentsLead Generation | AI AgentsAI for Customer Service |
Understanding the Differences
Both Chatbase and CustomGPT solve similar problems, but they approach them differently.Chatbase positions itself as "build custom ai chatbots trained on your data" while CustomGPTfocuses on "enterprise ai chatbots powered by your business data". These differences matter depending on what you're trying to accomplish.
When to Choose Chatbase
Chatbase makes sense if you're looking for a budget-friendly option with a free tier solution. With a score of 76/100, it's our top pick in this comparison.
When to Choose CustomGPT
CustomGPT is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
When every dollar counts, Chatbase lets you get started without pulling out your credit card.
We'd pick: Chatbase
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Chatbase handles scale better in our testing.
We'd pick: Chatbase
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. CustomGPT takes enterprise seriously.
We'd pick: CustomGPT
Still not sure? Answer these 3 questions
How much can you spend?
Tight budget? Start free with Chatbase, upgrade when you're ready.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Chatbase higher (76/100). But the community has upvoted CustomGPT more (0 votes). Pick your source of truth.
Key Takeaways
What Chatbase Does Better
- Higher overall score (76/100)
- Our recommendation for most use cases
Consider CustomGPT If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Chatbase (76/100). But the honest answer is that "better" depends on your situation. Chatbase scores higher in our analysis, but CustomGPT might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Chatbase or CustomGPT better?
Based on our analysis, Chatbase scores higher with 76/100. Chatbase isfreemium while CustomGPT is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Chatbase to CustomGPT easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Chatbase and CustomGPT offer free trials?
Most software in this category offers free trials or free tiers. Chatbase is freemium with a free tier.CustomGPT is paid with potential trial. Visit their websites for current trial offers.