Hotjar Surveys vs Listen Labs: Which Should You Choose in 2026?
Choosing between Hotjar Surveys and Listen Labs comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 22, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Hotjar Surveys
Build responsive surveys to understand your prospects and customers better.
Best for you if:
- • You want to try before committing
- • Build and share responsive surveys to collect customer insights.
- • Understand customer needs and thoughts to improve user experience.
Listen Labs
AI-led user interviews deliver actionable insights in hours, not weeks.
Best for you if:
- • Automates user interviews from recruitment to reporting using AI.
- • Delivers actionable user insights and reports in hours, not weeks.
| At a Glance |  Hotjar Surveys |  Listen Labs |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Survey Tools | Survey Tools |
Rating | —/100 | —/100 |
| Feature | Hotjar Surveys | Listen Labs |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Survey ToolsCustomer Feedback | Survey ToolsCustomer Feedback |
How Hotjar Surveys and Listen Labs Compare
Hotjar Surveys
Build responsive surveys to understand your prospects and customers better.
Free tier available
Listen Labs
AI-led user interviews deliver actionable insights in hours, not weeks.
Paid
Who Should Use What?
On a budget?
Hotjar Surveys has a free tier. Listen Labs is paid only.
Go with: Hotjar Surveys
Want the highest-rated option?
Neither has been rated yet.
Go with: Hotjar Surveys
Value user reviews?
Neither has user reviews yet.
Go with: Hotjar Surveys
3 Questions to Help You Decide
What's your budget?
Hotjar Surveys is freemium. Listen Labs is paid. Hotjar Surveys lets you start free.
What's your use case?
Both are survey tools tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Hotjar Surveys
- Free tier available
- Our pick for this comparison
Listen Labs
The Bottom Line
Hotjar Surveys is our pick.
Frequently Asked Questions
Is Hotjar Surveys or Listen Labs better?
Hotjar Surveys scores high/100 in our evaluation. Hotjar Surveys is freemium and Listen Labs is paid.
What are Hotjar Surveys and Listen Labs used for?
Hotjar Surveys: Build responsive surveys to understand your prospects and customers better.. Listen Labs: AI-led user interviews deliver actionable insights in hours, not weeks..
What does Hotjar Surveys cost vs Listen Labs?
Hotjar Surveys is freemium (free tier + paid plans). Listen Labs is a paid tool. Visit their websites for detailed pricing.