Liveagent vs Zoom Phone: Which Should You Choose in 2026?
Choosing between Liveagent and Zoom Phone comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Liveagent
Help desk and live chat
Best for you if:
- • You want the higher-rated option (7.9/10 vs 0.0/10)
- • You need help desk features specifically
- • LiveAgent is a help desk software with live chat and call center features
- • It provides ticketing, live chat, and social media support in one platform
Zoom Phone
Cloud phone system by Zoom
Best for you if:
- • You need call center features specifically
- • You need cloud phone system by zoom
- • You need professional-grade features
| At a Glance |  Liveagent | |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Call Center |
Rating | 79/100 | —/100 |
| Feature | Liveagent | Zoom Phone |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 79 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 127 |
| Categories | Help DeskLive Chat | Call CenterInternal Comms |
Understanding the Differences
Both Liveagent and Zoom Phone solve similar problems, but they approach them differently.Liveagent positions itself as "help desk and live chat" while Zoom Phonefocuses on "cloud phone system by zoom". These differences matter depending on what you're trying to accomplish.
When to Choose Liveagent
Liveagent makes sense if you're looking for a comprehensive paid solution. With a score of 79/100, it's our top pick in this comparison.
When to Choose Zoom Phone
Zoom Phone is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Zoom Phone
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Liveagent handles scale better in our testing.
We'd pick: Liveagent
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Liveagent is built for organizations like yours.
We'd pick: Liveagent
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Liveagent—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Liveagent higher (79/100). But the community has upvoted Zoom Phone more (127 votes). Pick your source of truth.
Key Takeaways
What Liveagent Does Better
- Higher overall score (79/100)
- Our recommendation for most use cases
Consider Zoom Phone If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Liveagent (79/100). But the honest answer is that "better" depends on your situation. Liveagent scores higher in our analysis, but Zoom Phone might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Liveagent or Zoom Phone better?
Based on our analysis, Liveagent scores higher with 79/100. Liveagent ispaid while Zoom Phone is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Liveagent to Zoom Phone easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Liveagent and Zoom Phone offer free trials?
Most software in this category offers free trials or free tiers. Liveagent is paid with potential trial.Zoom Phone is paid with potential trial. Visit their websites for current trial offers.