Retell AI vs PolyAI: Which Should You Choose in 2026?
Choosing between Retell AI and PolyAI comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 22, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retell AI
Build, deploy, and manage human-like AI voice agents for automated phone call and chat automation.
Best for you if:
- • You want to try before committing
- • Automates phone calls, chat, and SMS with human-like AI voice agents.
- • Features low-latency, natural conversations powered by LLMs and proprietary turn-taking models.
PolyAI
The world's most lifelike voice AI agents for enterprise customer service.
Best for you if:
- • Deploys lifelike voice AI agents for scalable enterprise customer service.
- • Offers omnichannel deployment (voice, chat, SMS) from a single custom agent build.
| At a Glance |  Retell AI |  PolyAI |
|---|---|---|
Price | Free + Paid | Paid |
Best For | AI Voice | AI Voice |
Rating | —/100 | —/100 |
| Feature | Retell AI | PolyAI |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | AI VoiceAI Agents | AI VoiceAI Agents |
How Retell AI and PolyAI Compare
Retell AI
Build, deploy, and manage human-like AI voice agents for automated phone call and chat automation.
Free tier available
PolyAI
The world's most lifelike voice AI agents for enterprise customer service.
Paid
Who Should Use What?
On a budget?
Retell AI has a free tier. PolyAI is paid only.
Go with: Retell AI
Want the highest-rated option?
Neither has been rated yet.
Go with: Retell AI
Value user reviews?
Neither has user reviews yet.
Go with: Retell AI
3 Questions to Help You Decide
What's your budget?
Retell AI is freemium. PolyAI is paid. Retell AI lets you start free.
What's your use case?
Both are ai voice tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Retell AI
- Free tier available
- Our pick for this comparison
PolyAI
The Bottom Line
Retell AI is our pick.
Frequently Asked Questions
Is Retell AI or PolyAI better?
Retell AI scores high/100 in our evaluation. Retell AI is freemium and PolyAI is paid.
What are Retell AI and PolyAI used for?
Retell AI: Build, deploy, and manage human-like AI voice agents for automated phone call and chat automation.. PolyAI: The world's most lifelike voice AI agents for enterprise customer service..
What does Retell AI cost vs PolyAI?
Retell AI is freemium (free tier + paid plans). PolyAI is a paid tool. Visit their websites for detailed pricing.