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Retell AI vs PolyAI: Which Should You Choose in 2026?

Choosing between Retell AI and PolyAI comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.

By Toolradar Team · Last updated February 22, 2026 · Methodology

Short on time? Here's the quick answer

We've tested both tools. Here's who should pick what:

Retell AI

Build, deploy, and manage human-like AI voice agents for automated phone call and chat automation.

Best for you if:

  • • You want to try before committing
  • Automates phone calls, chat, and SMS with human-like AI voice agents.
  • Features low-latency, natural conversations powered by LLMs and proprietary turn-taking models.

PolyAI

The world's most lifelike voice AI agents for enterprise customer service.

Best for you if:

  • Deploys lifelike voice AI agents for scalable enterprise customer service.
  • Offers omnichannel deployment (voice, chat, SMS) from a single custom agent build.
At a Glance
Retell AIRetell AI
PolyAIPolyAI
Price
Free + PaidPaid
Best For
AI VoiceAI Voice
Rating
/100/100
FeatureRetell AIPolyAI
Pricing ModelFreemiumPaid
Editorial Score
Community RatingNo ratings yetNo ratings yet
Total Reviews00
Community Upvotes
0
0
Categories
AI VoiceAI Agents
AI VoiceAI Agents

How Retell AI and PolyAI Compare

Retell AI

Build, deploy, and manage human-like AI voice agents for automated phone call and chat automation.

Free tier available

PolyAI

The world's most lifelike voice AI agents for enterprise customer service.

Paid

Who Should Use What?

On a budget?

Retell AI has a free tier. PolyAI is paid only.

Go with: Retell AI

Want the highest-rated option?

Neither has been rated yet.

Go with: Retell AI

Value user reviews?

Neither has user reviews yet.

Go with: Retell AI

3 Questions to Help You Decide

1

What's your budget?

Retell AI is freemium. PolyAI is paid. Retell AI lets you start free.

2

What's your use case?

Both are ai voice tools. Compare their specific features to decide.

3

How important are ratings?

Not all tools have been rated yet.

Key Takeaways

Retell AI

  • Free tier available
  • Our pick for this comparison

PolyAI

    The Bottom Line

    Retell AI is our pick.

    Frequently Asked Questions

    Is Retell AI or PolyAI better?

    Retell AI scores high/100 in our evaluation. Retell AI is freemium and PolyAI is paid.

    What are Retell AI and PolyAI used for?

    Retell AI: Build, deploy, and manage human-like AI voice agents for automated phone call and chat automation.. PolyAI: The world's most lifelike voice AI agents for enterprise customer service..

    What does Retell AI cost vs PolyAI?

    Retell AI is freemium (free tier + paid plans). PolyAI is a paid tool. Visit their websites for detailed pricing.

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