SatisMeter vs Lookback: Which Should You Choose in 2026?
Choosing between SatisMeter and Lookback comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
SatisMeter
Collect customer feedback and measure satisfaction across multiple touchpoints with ease.
Best for you if:
- • You want to try before committing
- • You need survey tools features specifically
- • Collects customer feedback through various survey types.
- • Measures customer satisfaction, NPS, and product-market fit.
Lookback
Build better products faster with AI-powered qualitative research that keeps people at its core.
Best for you if:
- • You need user research features specifically
- • Conducts moderated and unmoderated qualitative research across devices.
- • Utilizes AI (Eureka) for rapid analysis, insight surfacing, and note-taking.
| At a Glance |  SatisMeter | |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Survey Tools | User Research |
Rating | —/100 | —/100 |
| Feature | SatisMeter | Lookback |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Survey ToolsCustomer Feedback | User ResearchCustomer Feedback |
Understanding the Differences
Both SatisMeter and Lookback solve similar problems, but they approach them differently.SatisMeter positions itself as "collect customer feedback and measure satisfaction across multiple touchpoints with ease." while Lookbackfocuses on "build better products faster with ai-powered qualitative research that keeps people at its core.". These differences matter depending on what you're trying to accomplish.
When to Choose SatisMeter
SatisMeter makes sense if you're looking for a budget-friendly option with a free tier solution.
When to Choose Lookback
Lookback is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
When every dollar counts, SatisMeter lets you get started without pulling out your credit card.
We'd pick: SatisMeter
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Lookback is built for teams that are leveling up.
We'd pick: Lookback
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Lookback takes enterprise seriously.
We'd pick: Lookback
Still not sure? Answer these 3 questions
How much can you spend?
Tight budget? Start free with SatisMeter, upgrade when you're ready.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated SatisMeter higher (/100). But the community has upvoted Lookback more (0 votes). Pick your source of truth.
Key Takeaways
What SatisMeter Does Better
- Our recommendation for most use cases
Consider Lookback If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with SatisMeter. But the honest answer is that "better" depends on your situation. SatisMeter scores higher in our analysis, but Lookback might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is SatisMeter or Lookback better?
Based on our analysis, SatisMeter scores higher with high/100. SatisMeter isfreemium while Lookback is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from SatisMeter to Lookback easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do SatisMeter and Lookback offer free trials?
Most software in this category offers free trials or free tiers. SatisMeter is freemium with a free tier.Lookback is paid with potential trial. Visit their websites for current trial offers.