ServiceNow vs Knowcross: Which Should You Choose in 2026?
Choosing between ServiceNow and Knowcross comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
ServiceNow
Enterprise service platform
Best for you if:
- • You want the higher-rated option (8.4/10 vs 0.0/10)
- • Enterprise IT service management platform
- • Automates workflows and IT operations
Knowcross
Knowcross
Best for you if:
- • You want to try before committing
- • You need knowcross
- • You want to start free and upgrade later
| At a Glance |  ServiceNow | |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | Help Desk |
Rating | 84/100 | —/100 |
| Feature | ServiceNow | Knowcross |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 84 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskWorkflow Automation | Help DeskWorkflow Automation |
How ServiceNow and Knowcross Compare
ServiceNow
Enterprise service platform
Paid · 84/100 score
Knowcross
Knowcross
Free tier available
Who Should Use What?
On a budget?
Knowcross has a free tier. ServiceNow is paid only.
Go with: Knowcross
Want the highest-rated option?
ServiceNow scores 84/100. Knowcross is unrated.
Go with: ServiceNow
Value user reviews?
Neither has user reviews yet.
Go with: ServiceNow
3 Questions to Help You Decide
What's your budget?
ServiceNow is paid. Knowcross is freemium. Knowcross lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
ServiceNow
- Higher score: 84/100 vs unrated
- Our pick for this comparison
Knowcross
- Has a free tier
The Bottom Line
ServiceNow (84/100) is our pick. Knowcross has a free tier if you want to test without paying.
Frequently Asked Questions
Is ServiceNow or Knowcross better?
ServiceNow scores 84/100 in our evaluation. ServiceNow is paid and Knowcross is freemium.
What are ServiceNow and Knowcross used for?
ServiceNow: Enterprise service platform. Knowcross: Knowcross.
What does ServiceNow cost vs Knowcross?
ServiceNow is a paid tool. Knowcross is freemium (free tier + paid plans). Visit their websites for detailed pricing.