Thena Support vs Freshdesk Success: Which Should You Choose in 2026?
Choosing between Thena Support and Freshdesk Success comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Thena Support
AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.
Best for you if:
- • Unifies B2B customer support across Slack, email, and chat.
- • Leverages AI for ticket automation, routing, and agent assistance.
Freshdesk Success
AI-powered customer service platform for faster, more accurate resolutions and enhanced agent productivity.
Best for you if:
- • You want to try before committing
- • Automates customer service with AI agents and copilots for faster resolutions.
- • Provides a unified workspace for omnichannel support and customer insights.
| At a Glance |  Thena Support |  Freshdesk Success |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | Help Desk |
Rating | —/100 | —/100 |
| Feature | Thena Support | Freshdesk Success |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskCustomer Success | Help DeskCustomer Success |
How Thena Support and Freshdesk Success Compare
Thena Support
AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.
Paid
Freshdesk Success
AI-powered customer service platform for faster, more accurate resolutions and enhanced agent productivity.
Free tier available
Who Should Use What?
On a budget?
Freshdesk Success has a free tier. Thena Support is paid only.
Go with: Freshdesk Success
Want the highest-rated option?
Neither has been rated yet.
Go with: Thena Support
Value user reviews?
Neither has user reviews yet.
Go with: Thena Support
3 Questions to Help You Decide
What's your budget?
Thena Support is paid. Freshdesk Success is freemium. Freshdesk Success lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Thena Support
- Our pick for this comparison
Freshdesk Success
- Has a free tier
The Bottom Line
Thena Support is our pick. Freshdesk Success has a free tier if you want to test without paying.
Frequently Asked Questions
Is Thena Support or Freshdesk Success better?
Thena Support scores high/100 in our evaluation. Thena Support is paid and Freshdesk Success is freemium.
What are Thena Support and Freshdesk Success used for?
Thena Support: AI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.. Freshdesk Success: AI-powered customer service platform for faster, more accurate resolutions and enhanced agent productivity..
What does Thena Support cost vs Freshdesk Success?
Thena Support is a paid tool. Freshdesk Success is freemium (free tier + paid plans). Visit their websites for detailed pricing.