Pricing Plans
Free TrialStandard
$20/per user/month
Small teams
- 2 mailboxes
- Email & live chat
- Beacon help widget
- 100+ integrations
Plus
$40/per user/month
Growing teams
- 5 mailboxes
- Workflows
- Custom fields
- Teams
Pro
$65/per user/month
Large teams
- 25 mailboxes
- Enterprise security
- API access
- Dedicated support
About Help Scout
Help Scout is a customer support platform that helps growing businesses provide excellent customer service. It offers shared inboxes, knowledge base, live chat, and in-app messaging. Known for its simplicity and focus on keeping things personal, Help Scout feels more like email than a traditional helpdesk.
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Help Scout FAQ
Help Scout is a customer service platform that helps businesses manage customer conversations through shared inboxes, knowledge bases, and live chat with a focus on delivering personal support at scale.
Help Scout offers shared inbox for team collaboration, Beacon for live chat and self-service, Docs for knowledge base creation, customer profiles, collision detection, workflows, and reporting dashboards.
Help Scout is ideal for growing businesses and teams that want to provide personalized customer support without the complexity of enterprise help desk software, focusing on human-centered service.
Help Scout differentiates by focusing on simplicity and human conversation rather than ticket numbers, providing a cleaner interface and emphasizing personal customer relationships over automation.