Churn

Churn Buster is a comprehensive subscriber retention platform designed for subscription businesses to combat both passive and active churn. It offers advanced dunning management to recover failed payments and sophisticated cancel flows to prevent voluntary cancellations. The platform combines intelligent software with strategic partnership, providing expert guidance from retention specialists with over a decade of experience in eCommerce and B2B/SaaS. For passive churn, Churn Buster employs adaptive retry logic based on millions of recovery data points, segmenting customer experiences and continuously optimizing payment recovery campaigns. For active churn, its Cancel Flows platform enables targeted and personalized cancellation experiences, robust testing capabilities, and comprehensive analytics to understand and address customer concerns, transforming cancellation requests into retention opportunities. The service includes concierge setup, ongoing optimization, and transparent attribution to demonstrate clear ROI.