What is the best customer success software in 2026?

Based on user reviews and our editorial analysis, Zendesk is currently the top-rated customer success software with a score of 89/100. Other popular options include Gainsight, Customer.io, Loop Returns.

Are there free customer success tools?

Most customer success tools require payment, but many offer free trials. Check individual tool pages for current pricing and trial options.

How do I choose the right customer success software?

Consider your specific needs, team size, and budget. Look at user reviews, compare features, and take advantage of free trials when available. Our comparison tools can help you evaluate multiple options side by side.

Customer Success Software

46 products available

Customer success and retention platforms

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Showing 46 results

Zendesk

Complete customer service solution

paid

Gainsight

Customer success platform

paid

Customer.io

Automated messaging based on user behavior

paid

Loop Returns

Returns management for e-commerce brands, turning returns into revenue and customer loyalty.

paid

Front

Shared inbox platform

paid

Crisp

Customer messaging platform

freemium

ChurnZero

Real-time customer success

paid

Kustomer

Customer service CRM platform

paid

Totango

Composable customer success

paid

Gladly

Customer service platform focused on people

paid

Vitally

Customer success for B2B SaaS

paid

Acquire

Unified customer service platform with video chat

paid

Userpilot

Product adoption platform

paid

Appcues

Product-led growth platform

paid

Richpanel

AI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.

freemium

Returnly

Returns management for e-commerce

paid

Klaus

AI-powered quality assurance for customer service to improve performance and customer satisfaction.

freemium

Botsonic

No-code AI chatbot builder by Writesonic

freemium

Helpjuice

Knowledge base software

paid

Re:amaze

Customer service and live chat for e-commerce brands

paid

Aftership

Shipment tracking platform

freemium

Chameleon

Product tours and in-app messaging

paid

Zendesk for E-commerce

Support for online retailers

paid

Dock

AI revenue enablement platform for sales and customer success, streamlining buyer and seller collaboration.

freemium

Velaris

The intelligent platform for Customer Success and Post-Sales, powered by AI.

paid

Custify

Proactively manage customers, ensure success in real-time, and reduce churn with a unified platform.

paid

ClientSuccess

Simple, powerful software to reduce churn and increase customer revenue.

paid

Mediafly

The AI-powered revenue enablement platform unifying marketing, sales, and customer success.

paid

CSM AI

freemium

Insided

Customer success community platform

paid

Product Fruits

The AI-powered platform for creating personalized and effective product adoption experiences.

paid

Pylon

AI-native B2B support platform to resolve customer issues faster across modern channels.

freemium

Plain

AI-powered support platform for B2B teams to orchestrate customer conversations across all channels.

paid

Thena

AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.

paid

Skilljar

Customer education platform

paid

Akita

The hub for all your customer data, activity, and metrics to nurture, onboard, delight, and retain SaaS customers.

paid

Kapta

The system of action for large account teams to drive customer retention and revenue growth.

paid

SmartKarrot

freemium

Narvar

Post-purchase customer experience

paid

Beamer

Inform, engage, and learn from customers with in-app communication for product releases.

freemium

GUIDEcx

Accelerate customer onboarding and reduce churn with AI-powered project management and engagement.

paid

Userflow

The AI-powered platform for product adoption, onboarding, and in-app support.

paid

Intercom Product Tours

Interactive product tours

paid

TeamSupport

Customer support for B2B companies

paid

UserGuiding

User onboarding and product adoption

paid

Certinia

AI-powered cloud platform for professional services automation, financial management, and customer success.

paid

Popular Customer Success Comparisons

ZendeskvsGainsight ZendeskvsCustomer.io GainsightvsCustomer.io GainsightvsLoop Returns Customer.iovsLoop Returns Customer.iovsFront Loop ReturnsvsFront Loop ReturnsvsCrisp FrontvsCrisp FrontvsChurnZero CrispvsChurnZero CrispvsKustomer

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What is Customer Success Software?

Customer Success software helps businesses and individuals streamline their workflows by providing specialized tools designed for customer success-related tasks. These solutions range from simple, free tools to comprehensive enterprise platforms, each offering different capabilities to match various needs and budgets. Whether you're a solo entrepreneur or managing a large team, the right customer success tool can significantly improve your productivity and results.

Key Features to Look For

Intuitive user interface that minimizes the learning curve
Integration capabilities with popular tools and platforms
Collaboration features for team-based workflows
Analytics and reporting to track performance
Mobile accessibility for working on the go
Customization options to fit your specific needs
Reliable customer support and documentation

Benefits of Customer Success Software

Save time by automating repetitive tasks
Improve accuracy and reduce human errors
Enhance team collaboration and communication
Gain insights through data-driven analytics
Scale your operations without proportional cost increases
Stay competitive with modern, efficient workflows

How to Choose the Right Customer Success Software

When choosing customer success software, start by clearly defining your requirements. Consider your team size, budget constraints, and must-have features. Look for tools that offer free trials so you can test the interface and functionality before committing. Pay attention to integration options with your existing tech stack, and don't overlook the importance of good customer support. Reading user reviews on platforms like Toolradar can provide valuable insights from people who've actually used these tools in real-world scenarios.

Frequently Asked Questions About Customer Success Software

Based on user reviews and our editorial analysis, Zendesk is currently the top-rated customer success software. However, the "best" choice depends on your specific needs, budget, and use case. We recommend comparing multiple options using our detailed reviews and comparison tools.

This guide was last updated in February 2026. We regularly review and update our recommendations to ensure accuracy.