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Customer education LMS to boost adoption and cut support costs

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Reviews on G2 Capterra
1,517 reviews tracked

The Bottom Line

Price
Paid plans only. Compare plans

Key facts

  • External LMS for customer and partner training academies
  • Deep Salesforce integration ties education to business outcomes
  • Quote-based pricing across Essentials, Professional, and Enterprise tiers

Pros

  • Purpose-built for external/customer education, not internal training
  • Strong Salesforce integration ties training to retention and NPS
  • Supports multiple monetization models out of the box
  • Scalable from hundreds to thousands of learners
  • Implementation manager included in all plans
  • Certification integrates with LinkedIn, Credly, and Accredible

Cons

  • No published pricing, requires sales contact
  • Premium integrations cost extra as add-ons
  • Content authoring is basic compared to dedicated tools
  • Data connector add-on starts at $25,000
  • Limited to external training, not designed for internal L&D

What is Skilljar?

Skilljar is an external learning management system (LMS) purpose-built for customer and partner education. Companies use it to create branded training academies that accelerate onboarding, drive product adoption, and reduce support costs. It supports self-paced courses, instructor-led training, certifications with proctored exams, and monetization through subscriptions or per-course purchases, all with deep Salesforce and CRM integration to tie training outcomes to business metrics.

Available on: Web

Ratings Across the Web

4.5 (1,517 reviews)

Skilljar holds an aggregate rating of 4.5 out of 5 from 1,517 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

  • Branded customer training academy with custom themes
  • Self-paced courses and instructor-led training (VILT)
  • Certification programs with proctored exams
  • Learning paths with personalized sequencing
  • Course monetization via subscriptions and credits
  • Deep Salesforce CRM integration
  • SSO for learners and admins
  • Analytics and engagement reporting
  • API access for custom integrations
  • Content syndication across multiple academies

Pricing Plans

Pricing checked Sep 30, 2026. Source: skilljar.com/customer-lms-pricing, read Sep 30, 2026

Skilljar plans and prices, checked September 2026
Plan Price Details
Essentials

Talk to sales

  • 1 Academy site
  • Unlimited seats and courses
  • Annual subscription plus an active-user fee
Professional

Talk to sales

  • 2 Academy sites
  • Content syndication
  • External management
Enterprise

Talk to sales

  • 3 Academy sites
  • Premium integrations
Content Syndication add-on

$10k

  • $10k official add-on
  • Embed courses in a customer LMS
Data Connector add-on

From $25k

  • Starting at $25k
  • Live Postgres for BI
Language Packs add-on

From $10k

  • Starting at $10k for 5 languages

Is Skilljar worth the price?

Fair value

Skilljar does not publish Essentials / Professional / Enterprise dollars.

Official page: every plan is an annual subscription plus a fee for active users who take a lesson that year. The published dollars are add-ons: Content Syndication $10k, Data Connector from $25k, Language Packs from $10k for 5 languages.

This is best for a customer-education team that already expects a sales call, and wants those add-on floors in writing.

Hidden Costs & Gotchas

Active-user fee

each plan is an annual subscription plus a fee per active user, and a user counts once for each month they take a lesson, so one learner active all year uses 12 of your annual active users. Sales quotes the per-user rate, which falls as the number of active users grows.

Content Syndication $10k, Data Connector from $25k, Language Packs from $10k / 5 languages (official add-on block).

Implementation manager and 24-hour support are listed as included. That is services, not a $0 product.

Full Skilljar pricing: every plan, hidden costs and alternatives

Email me when Skilljar changes its price

One email per change, found on the vendor's own pricing page. Unsubscribe any time.

Skilljar by the numbers

Skilljar compared with 46 Customer Success tools on Toolradar, as of Nov 2026
Metric Skilljar Peer median Position (1 is best)
Free plan No 7 of 46 have one n/a
Listed as an alternative to 4 tools 1 #12 of 46 (joint)
User rating 4.5/5 (across the web, 1,517 ratings) 4.6/5 #16 of 27 (joint) tools with 20+ reviews

Listed as an alternative to: #12 on 2026-10-16 to #12 on 2026-11-02 (rank among 46 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All Customer Success data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Skilljar by the numbers”, Nov 2026.

Reviews

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4.5/5

Across 1,517 verified user reviews on G2, Capterra

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Skilljar FAQ

Is Skilljar for internal employee training?

No. Skilljar is specifically designed for external education, training customers, partners, and end users. For internal L&D, platforms like Docebo or Cornerstone are more appropriate.

How does Skilljar pricing work?

Skilljar uses an annual subscription plus an active user fee based on yearly consumption. Specific pricing requires contacting their sales team, as it varies by tier and learner volume.

Can I sell courses through Skilljar?

Yes. Skilljar supports course monetization through subscriptions, credit-based access, and individual purchases, with Stripe and PayPal payment integrations.

Does Skilljar integrate with Salesforce?

Yes. Skilljar has a deep native Salesforce integration that syncs training data with CRM records, enabling teams to correlate education metrics with NPS, adoption, and retention.

What certification features does Skilljar offer?

Skilljar supports completion certificates, proctored exams, and accredited certifications with integrations to LinkedIn, Credly, Accredible, and Caveon for exam proctoring.

Source: skilljar.com

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