Toolradar Data
Customer Success Tools Statistics 2026
Live data on Customer Success software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot.
43
Customer Success tools published and tracked on Toolradar as of October 17, 2026.
Last updated October 17, 2026. Computed live from the Toolradar database, not reviewed by hand.
Key findings
- Toolradar tracks 43 Customer Success tools as of October 17, 2026, 0% of its 11,260-tool directory.
- Customer Success tools average 4.55 out of 5 across 33 rated tools and 18,076 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot.
- 16% of Customer Success tools offer a free tier, 7 of 43.
- 41 Customer Success tools were added to Toolradar during 2026, 95% of the category.
- Custify is the highest-rated Customer Success tool among Customer Success tools with at least 500 reviews, at 4.8 out of 5 from 664 reviews.
Source: Toolradar catalog, computed live on October 17, 2026.
Headline numbers
Customer Success tools published on Toolradar
Source: Toolradar catalog, published status
Share of the whole Toolradar directory
Source: 43 of 11,260 published tools
User reviews across Customer Success tools
Source: aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot, across 33 rated tools
Average Customer Success tool rating, weighted by review volume
Source: aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot; unweighted mean 4.62 / 5 across 33 rated tools
Customer Success tools added to the directory in 2026
Source: Toolradar createdAt, 95% of the category (directory add date, not vendor launch)
Pricing mix
How Customer Success tools split between a free path (free, freemium, open-source) and strictly paid.
Tools that offer a free tier
Source: Toolradar pricing labels, 7 of 43 Customer Success tools
Tools that are strictly paid
Source: Toolradar pricing labels, 36 of 43 Customer Success tools
- Paid 35 81%
- Freemium 7 16%
- Custom 1 2%
Where the reviews come from
Review volume for Customer Success tools by third-party platform.
G2 reviews
Across 32 Customer Success tools carrying a G2 profile
Capterra reviews
Across 14 Customer Success tools carrying a Capterra profile
Trustpilot reviews
Across 2 Customer Success tools carrying a Trustpilot profile
SourceForge reviews
Across 2 Customer Success tools carrying a SourceForge profile
PeerSpot reviews
Across 1 Customer Success tool carrying a PeerSpot profile
Highest-rated Customer Success tools
Top-rated Customer Success tools with at least 500 third-party reviews.
Custify
664 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
UpdateAI
2,615 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
ChurnZero
1,747 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
AskNicely
1,152 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Userpilot
1,070 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Most reviewed Customer Success tools
The Customer Success tools carrying the most third-party reviews.
UpdateAI
4.70 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Gainsight
4.50 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
ChurnZero
4.70 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Skilljar
4.50 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
AskNicely
4.70 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Customer Success growth in 2026
Customer Success leaderboards from Toolradar data
Toolradar data: of the 43 Customer Success tools we track, 7 of 43 have a free plan, and the median entry paid plan is $240/mo for plans with no stated unit (13 tools). As of Oct 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 13 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | RevSetter | $5/mo, billed monthly |
| 2 | SaveMRR | $19/mo, billed monthly |
| 3 | Akita | $49/mo, billed monthly |
| 4 | Hopscotch | $99/mo, billed monthly |
| 5 | Totango | $199/mo, billed monthly |
| 6 | ProsperStack | $200/mo, billed monthly |
| 7 | Userflow | $240/mo, billed monthly |
| 8 | Userpilot | $299/mo, billed monthly |
| 8 | Whisperr | $299/mo, billed monthly |
| 10 | Appcues | $300/mo, billed monthly |
Most-listed alternatives
Tools that the most other Toolradar profiles list as an alternative.
| # | Tool | Listed as an alternative to |
|---|---|---|
| 1 | Appcues | 24 tools |
| 1 | Gainsight | 24 tools |
| 3 | Totango | 20 tools |
| 4 | ClientSuccess | 17 tools |
| 5 | Userpilot | 16 tools |
| 6 | Catalyst | 12 tools |
| 7 | ChurnZero | 10 tools |
| 7 | Vitally | 10 tools |
| 9 | AskNicely | 8 tools |
| 10 | Custify | 5 tools |
| 10 | Userflow | 5 tools |
A position exists only when at least 8 tools have data for that metric. 13 of 43 Customer Success tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. How we compute this. Cite this: Toolradar, “Customer Success leaderboards”, Oct 2026. Data licensed CC BY 4.0.
Explore Customer Success tools
Methodology and sources
Every figure is computed live from the Toolradar catalog, published Customer Success tools only. Ratings and review counts are aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.