Toolradar Data
Customer Success Tools Statistics 2026
Live data on Customer Success software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
40
Customer Success tools published and tracked on Toolradar as of October 4, 2026.
Last updated October 4, 2026. Reviewed by Louis Corneloup.
Key findings
- Toolradar tracks 40 Customer Success tools as of October 4, 2026, 0% of its 10,902-tool directory.
- Customer Success tools average 4.53 out of 5 across 31 rated tools and 15,437 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
- 15% of Customer Success tools offer a free tier, 6 of 40.
- 38 Customer Success tools were added to Toolradar during 2026, 95% of the category.
- Custify is the highest-rated Customer Success tool at 4.8 out of 5 from 664 reviews.
Source: Toolradar catalog, computed live on October 4, 2026.
Headline numbers
Customer Success tools published on Toolradar
Source: Toolradar catalog, published status
Share of the whole Toolradar directory
Source: 40 of 10,902 published tools
User reviews across Customer Success tools
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 31 rated tools
Average Customer Success tool rating, weighted by review volume
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.61 / 5 across 31 rated tools
Customer Success tools added to the directory in 2026
Source: Toolradar createdAt, 95% of the category (directory add date, not vendor launch)
Pricing mix
How Customer Success tools split between a free path (free, freemium, open-source) and strictly paid.
Tools that offer a free tier
Source: Toolradar pricing labels, 6 of 40 Customer Success tools
Tools that are strictly paid
Source: Toolradar pricing labels, 34 of 40 Customer Success tools
Where the reviews come from
Review volume for Customer Success tools by third-party platform.
G2 reviews
Across 30 Customer Success tools carrying a G2 profile
Capterra reviews
Across 14 Customer Success tools carrying a Capterra profile
SourceForge reviews
Across 2 Customer Success tools carrying a SourceForge profile
Trustpilot reviews
Across 1 Customer Success tool carrying a Trustpilot profile
PeerSpot reviews
Across 1 Customer Success tool carrying a PeerSpot profile
Highest-rated Customer Success tools
Top-rated Customer Success tools with at least 500 third-party reviews.
Custify
664 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
ChurnZero
1,747 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
AskNicely
1,152 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Userpilot
1,070 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Gainsight
1,810 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Most reviewed Customer Success tools
The Customer Success tools carrying the most third-party reviews.
Gainsight
4.50 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
ChurnZero
4.70 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Skilljar
4.50 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
AskNicely
4.70 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Totango
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Customer Success growth in 2026
Explore Customer Success tools
Methodology and sources
Every figure is computed live from the Toolradar catalog, published Customer Success tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.