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Customer Success Tools Statistics 2026

Live data on Customer Success software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).

40

Customer Success tools published and tracked on Toolradar as of August 19, 2026.

See the best Customer Success toolsAll statistics

Last updated August 19, 2026. Reviewed by Louis Corneloup.

Key findings

  • Toolradar tracks 40 Customer Success tools as of August 19, 2026, 0% of its 10,235-tool directory.
  • Customer Success tools average 4.53 out of 5 across 32 rated tools and 19,260 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
  • 15% of Customer Success tools offer a free tier, 6 of 40.
  • 38 Customer Success tools were added to Toolradar during 2026, 95% of the category.
  • Custify is the highest-rated Customer Success tool at 4.8 out of 5 from 597 reviews.

Source: Toolradar catalog, computed live on August 19, 2026.

Headline numbers

Customer Success tools published on Toolradar

Source: Toolradar catalog, published status

40

Share of the whole Toolradar directory

Source: 40 of 10,235 published tools

0.4%

User reviews across Customer Success tools

Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 32 rated tools

19,260

Average Customer Success tool rating, weighted by review volume

Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.63 / 5 across 32 rated tools

4.53 / 5

Customer Success tools added to the directory in 2026

Source: Toolradar createdAt, 95% of the category (directory add date, not vendor launch)

38

Pricing mix

How Customer Success tools split between a free path (free, freemium, open-source) and strictly paid.

Tools that offer a free tier

Source: Toolradar pricing labels, 6 of 40 Customer Success tools

15%

Tools that are strictly paid

Source: Toolradar pricing labels, 34 of 40 Customer Success tools

85%
Paid34·85%Freemium6·15%

Where the reviews come from

Review volume for Customer Success tools by third-party platform.

G2 reviews

Across 29 Customer Success tools carrying a G2 profile

14,386

Capterra reviews

Across 18 Customer Success tools carrying a Capterra profile

4,710

SourceForge reviews

Across 2 Customer Success tools carrying a SourceForge profile

114

Trustpilot reviews

Across 1 Customer Success tool carrying a Trustpilot profile

48

PeerSpot reviews

Across 1 Customer Success tool carrying a PeerSpot profile

2

Highest-rated Customer Success tools

Top-rated Customer Success tools with at least 500 third-party reviews.

Most reviewed Customer Success tools

The Customer Success tools carrying the most third-party reviews.

Customer Success growth in 2026

Customer Success tools added to Toolradar in 2026

Source: Toolradar createdAt, 95% of all Customer Success tools

38

Explore Customer Success tools

Best Customer Success tools All statistics All categories

Methodology and sources

Every figure is computed live from the Toolradar catalog, published Customer Success tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.