AskNicely
UnclaimedUnlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.
Visit WebsiteTL;DR - AskNicely
- Collects real-time customer feedback via conversational surveys.
- Analyzes feedback with AI to provide actionable insights for all teams.
- Empowers frontline staff to improve CX, driving retention and referrals.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Learn
Contact us
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
- Automated workflows
- Reports and leaderboards
- Email & SMS surveys
- AI-powered dynamic surveys
- QR code surveys
- Mobile app surveys
- Case management Simple
- Downloadable presentations
- Leaderboards & scorecards
- AI summaries
- Trend reports
- Extract data for external analysis
- Microsoft Teams and Slack integrations
- AskNicelyTV
- Recognition & shoutouts
- AskNicely employee app
- Support Automated workflows
- 200+ integrations
- Reporting and analytics
- Analytics Basic
Grow
Contact us
- Everything in Learn
- AI Insight reports
- Real-time TV display
- Integrate Slack and Microsoft Teams
- Assign feedback response
- Request reviews
- AI suggested responses
- Google review manager
- Generate testimonials
- Reputation Management (Optional Add-on)
- SSO (Optional Add-on)
- Case management Advanced
- Recommended focus areas
- Customer testimonial requests
- Review requests
- Reputation management suite Optional Add-on
- Analytics Advanced
Transform
Contact us
- Everything in Grow
- In app surveys
- White label surveys
- Unlimited API data extraction
- Set CX goals & recognize achievements
- Team huddles
- Frontline coaching
- Reputation management (Optional Add-on)
- SSO (Optional Add-on)
- White-label surveys
- Case management Advanced
- Huddles & frontline coaching
- Goals & achievements
- Reputation management suite Optional Add-on
- Assigned CSM
- Analytics Advanced
- Export reports
- Scheduled reports
- API access
- Advanced reports
- Saved reports
- Customer properties
- Custom fields
- User access
- SSO/SAML authentication
- Advanced permissions
- Audit log
- Data history
About AskNicely
AskNicely is a customer experience software designed to help businesses collect, analyze, and act on customer feedback in real-time. It provides tools for creating engaging, conversational surveys across multiple channels (email, SMS, in-app, in-store) to gather qualitative insights efficiently. The platform aims to streamline feedback management, making CX data accessible and actionable for all team members, from executives to frontline staff.
The software focuses on driving 'earned growth' by improving customer retention and generating referrals. It offers robust analytics, including AI-powered text analysis for sentiment and theme identification, and performance leaderboards to motivate teams. AskNicely integrates with existing CRMs and other tools, enabling automated follow-ups and workflow automation to close the loop with customers faster and ensure consistent service quality across multiple locations.
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AskNicely FAQ
AskNicely is a customer experience (CX) software that helps businesses gather, analyze, and act on customer feedback in real-time. It uses conversational surveys and AI-powered analytics to provide actionable insights, aiming to improve customer retention, drive referrals, and motivate customer-facing teams.
The website does not provide specific pricing details. It encourages users to start a trial or request a demo, indicating a paid subscription model.
AskNicely offers a trial, but it does not appear to have a free tier. It is a paid software solution.
AskNicely is designed for customer-obsessed organizations, particularly those in service industries with multiple locations, such as health and wellness, pest and home services, and financial services. It's for businesses looking to improve customer retention, drive referrals, and empower their frontline teams to deliver better customer experiences.