Engaging, conversational surveys lead to higher response rates and richer insights.
Real-time feedback and analytics enable quick action and continuous improvement.
Empowers frontline teams with actionable data and motivation.
Integrates with existing CRMs and other tools for seamless workflows.
Helps standardize customer experience across multiple locations.

Cons

No explicit mention of a free tier or transparent pricing on the website.
Requires integration with existing systems for full benefit, which might have setup overhead.

What is AskNicely?

AskNicely is a customer experience software designed to help businesses collect, analyze, and act on customer feedback in real-time. It provides tools for creating engaging, conversational surveys across multiple channels (email, SMS, in-app, in-store) to gather qualitative insights efficiently. The platform aims to streamline feedback management, making CX data accessible and actionable for all team members, from executives to frontline staff. The software focuses on driving 'earned growth' by improving customer retention and generating referrals. It offers robust analytics, including AI-powered text analysis for sentiment and theme identification, and performance leaderboards to motivate teams. AskNicely integrates with existing CRMs and other tools, enabling automated follow-ups and workflow automation to close the loop with customers faster and ensure consistent service quality across multiple locations.

Available on: Web

Data compiled by Toolradar Pricing checked Oct 3, 2026 · How we evaluate

Source asknicely.com

Ratings Across the Web

4.7 (1,152 reviews)

AskNicely holds an aggregate rating of 4.7 out of 5 from 1,152 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Multi-channel feedback collection (email, SMS, in-app, in-store)
Conversational, AI-powered survey builder (NPS, CSAT, 5-star)
Real-time CX dashboards and performance leaderboards
AI text analysis for sentiment and theme identification
Workflow automation for feedback response and follow-ups

Pricing Plans

Pricing checked Oct 3, 2026. Source: asknicely.com/pricing, read Oct 3, 2026

AskNicely plans and prices, checked October 2026
Plan	Price	Details
Learn	Contact us	Unlimited users From 500 responses; price scales with response volume AI powered surveys +20 more Show less Automated workflows Reports and leaderboards Email & SMS surveys AI-powered dynamic surveys QR code surveys Mobile app surveys Case management Simple Downloadable presentations Leaderboards & scorecards AI summaries Trend reports Extract data for external analysis Microsoft Teams and Slack integrations AskNicelyTV Recognition & shoutouts AskNicely employee app Support Automated workflows 200+ integrations Reporting and analytics Analytics Basic
Grow	Contact us	Everything in Learn AI Insight reports Real-time TV display +14 more Show less Integrate Slack and Microsoft Teams Assign feedback response Request reviews AI suggested responses Google review manager Generate testimonials Reputation Management (Optional Add-on) SSO (Optional Add-on) Case management Advanced Recommended focus areas Customer testimonial requests Review requests Reputation management suite Optional Add-on Analytics Advanced
Transform	Contact us	Everything in Grow In app surveys White label surveys +25 more Show less Unlimited API data extraction Set CX goals & recognize achievements Team huddles Frontline coaching Reputation management (Optional Add-on) SSO (Optional Add-on) White-label surveys Case management Advanced Huddles & frontline coaching Goals & achievements Reputation management suite Optional Add-on Assigned CSM Analytics Advanced Export reports Scheduled reports API access Advanced reports Saved reports Customer properties Custom fields User access SSO/SAML authentication Advanced permissions Audit log Data history

View full pricing

Is AskNicely worth the price?

Fair value

However, the 'Learn' tier offers a comprehensive set of features starting from 500 responses, suggesting it's designed for businesses with a solid customer base.

This opaque pricing structure often indicates a premium service, likely making it more expensive than entry-level solutions from competitors. It's best for established businesses prioritizing deep customer insights and operational integration.

Hidden Costs & Gotchas

Optional add-ons for reputation management, SSO

Full AskNicely pricing: every plan, hidden costs and alternatives

AskNicely by the numbers

Toolradar data: It is listed as an alternative to 8 other tools on Toolradar, ranking #9 of 46 in Customer Success. As of Nov 2026.

AskNicely compared with 46 Customer Success tools on Toolradar, as of Nov 2026
Metric	AskNicely	Peer median	Position (1 is best)
Free plan	No	7 of 46 have one	n/a
Listed as an alternative to	8 tools	1	#9 of 46
User rating	4.7/5 (across the web, 1,152 ratings)	4.6/5	#8 of 27 (joint) tools with 20+ reviews

Listed as an alternative to: #9 on 2026-10-16 to #9 on 2026-11-02 (rank among 46 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All Customer Success data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “AskNicely by the numbers”, Nov 2026.

Reviews

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4.7/5

Across 1,152 verified user reviews on G2, Capterra

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Best AskNicely Alternatives

Top alternatives based on features, pricing, and user needs.

Medallia Paid

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4.5

GetFeedback Paid

Quickly pivot based on customer feedback to drive more value and build better experiences.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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AskNicely FAQ

How does AskNicely help multi-location service businesses maintain consistent customer experience across all branches?

AskNicely provides real-time insights accessible to everyone from head office to individual customer-facing employees, ensuring a unified approach to feedback collection. It allows for the identification of improvement areas at both local and global levels, helping standardize customer feedback and improve CX everywhere.

What types of surveys can be created with AskNicely's survey builder, and what customization options are available?

The survey builder allows for the creation of NPS, CSAT, and 5-star surveys using expert templates or custom designs. Users can add logic and branching for a smooth experience, and customize branding, logos, and color schemes to match their company's identity.

How does NiceAI™ assist in improving customer experience for businesses?

NiceAI™ helps identify specific focus areas to maximize customer experience at every location. It allows businesses to instantly spot areas for improvement or positive reinforcement, contributing to a better overall customer journey.

What methods does AskNicely use to collect customer feedback across different channels?

AskNicely collects feedback through multiple channels including email, SMS, embedded surveys on websites, mobile apps, or in-store kiosks. It also supports triggering batch requests from a user's own domain and sending automated follow-ups to increase response rates.

How does the AI text analysis feature in AskNicely help in understanding customer feedback?

The AI text analysis uses natural language processing (NLP) to identify themes and sentiment from customer feedback, grouping data by sentiment to highlight what customers care about most. This allows businesses to understand how customer preferences evolve over time without manual analysis.

Can AskNicely integrate with existing CRM systems and other tools?

Yes, AskNicely is designed to integrate with current workflows and tech stacks, offering over 100 integrations. This enables personalized follow-ups in workflows by connecting with CRM systems and other relevant tools.

Source: asknicely.com

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