Understand, guide, and gather feedback on user engagement
Visit WebsiteReviews onG2Capterra
1813 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
In-app guides
Biggest con
Very expensive
TL;DR - Pendo
- Pendo is a product analytics and engagement platform
- It provides usage analytics, in-app guides, and user feedback tools
- Free tier available, custom pricing for full platform
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms
What is Pendo?
Pendo is a product experience platform combining analytics, in-app guides, and user feedback. Understand how users engage with your product, guide them with targeted messages, and collect feedback through NPS surveys and roadmaps.
Available on: Web
Pros & Cons
Pros
- In-app guides
- Great analytics
- Session replay
Cons
- Very expensive
- Complex setup
Ratings Across the Web
4.4(1,813 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Product analyticsIn-app guides & walkthroughsSession replaysNPS surveysProduct roadmapsUser segmentationFeature adoption trackingJourney orchestrationFeedback collectionIntegrations
Pricing Plans
Free
$0
- Up to 500 monthly active users
- Product analytics
- In-app guides
- Pendo-branded roadmaps
- Pendo-branded NPS surveys
- Unlimited web and mobile app keys
Base
Custom
- Custom monthly active users
- Product analytics
- In-app guides
- One integration
Core
Custom
- Everything in Base
- Session replays
- Custom monthly active users
Ultimate
Custom
- Everything in Core
- Net promoter score NPS
- Product discovery
- Journey orchestration
- Data synchronization
Reviews
4.4/5
Across 1,813 verified user reviews on G2, Capterra
Add your hands-on experience to help the next buyer.
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Pendo FAQ
How does Pendo's Agent Analytics feature measure the impact of AI agents?
Agent Analytics tracks how users interact with AI agents and connects these experiences to key outcomes such as retention, conversion, and revenue. It quantifies AI agent impact through adoption and usage metrics, and tracks AI usage to task completion and retention.
What specific capabilities does the 'Predict' feature offer to help prevent churn and identify upsell opportunities?
The Predict feature offers churn prediction models for various teams including RevOps, Sales, Marketing, and CS. It also provides predictive AI models that can be built rapidly, and connects Pendo data with CRM and BI tools to identify at-risk users and activate expansion opportunities.
How does Pendo's pricing model account for the number of applications a user tracks?
Pendo's pricing is based on Monthly Active Users (MAUs), not the number of applications tracked. Users can utilize Pendo across multiple applications without incurring additional costs per application, which can lead to richer insights and a more comprehensive view of user behavior.
What is the primary benefit of the 'MCP' feature, and how does it integrate with other AI tools?
MCP (Query Pendo from anywhere) allows users to connect Pendo data to AI tools like Claude, Cursor, or any other AI, providing product context wherever they work. This enables instant answers to product questions in natural language through Agent Mode, without the need for manual report building.
Which compliance certifications does Pendo hold to ensure enterprise-grade security and privacy?
Pendo maintains enterprise-grade security and is compliant with GDPR, SOC2 Type 2, PCI DSS, and HIPAA. These certifications ensure that the platform meets stringent standards for data protection and privacy.
How does the acquisition of Chisel Labs enhance Pendo's AI capabilities for product teams?
The acquisition of Chisel Labs integrates their expertise in agentic AI, which helps product managers with critical workflows like drafting PRDs, conducting user research, and triaging feedback. This accelerates Pendo's ability to help teams make faster, better decisions and enhance the impact of product teams through AI.
Source: pendo.io