Best Customer Feedback Tools in 2026

Gather feedback faster with pre-built templates and powerful analysis

4.5 /5 across G2 and Capterra · 34,413 ratings, Sep 2026

SurveyMonkey is the world's most popular survey platform for gathering feedback. Pre-built templates and question banks get surveys started fast. Analyze results with built-in charts and statistical tools. Target specific audiences with SurveyMonkey Audience. Enterprise features include collaboration, compliance, and integrations. The survey tool that pioneered online feedback collection.

Manage reviews, surveys, and customer interactions

4.7 /5 across G2 and Capterra · 4,941 ratings, Sep 2026

Birdeye is an all-in-one customer experience platform for local businesses and enterprises. Manage online reviews across Google, Facebook, and 200+ sites. Get more reviews with automated requests. Respond to reviews from one inbox. Surveys measure customer satisfaction. Webchat and messaging handle customer inquiries. Local SEO tools boost visibility. Everything you need to manage your online reputation.

Customer service that connects with sales and marketing

4.4 /5 on G2 · 8,500 ratings, Sep 2026

HubSpot Service Hub manages customer service integrated with HubSpot CRM. Tickets, knowledge base, and customer feedback-support that shares context with sales and marketing. The CRM integration means complete customer visibility. Automation handles routing. Self-service reduces volume. HubSpot customers add Service Hub for support that connects with their existing customer data.

Craft experiences that win hearts and markets by turning human insight into a competitive edge.

4.4 /5 across G2, Capterra and Trustpilot · 2,202 ratings, Sep 2026

UserTesting is a Human Insight Platform that provides on-demand access to real customer feedback through video-first experience testing. It enables organizations to understand the 'why' behind customer behaviors, allowing them to build, refine, and optimize products, marketing, and digital experiences with confidence. The platform offers a global network of participants, an AI-driven engine for analysis, and expert-led services to drive outcomes across various business functions. Designed for enterprises, UserTesting helps teams across marketing, product, digital CX, design, and UX research to gather fast feedback on ideas, validate concepts, and identify pain points. It supports agile development by providing continuous user feedback, enabling faster iteration and ensuring that products and experiences truly meet customer needs. The platform integrates with existing tools like Figma, Jira, and Slack to streamline workflows and embed customer insights directly into project management and design processes.

Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.

4.7 /5 across G2 and Capterra · 1,152 ratings, Sep 2026

AskNicely is a customer experience software designed to help businesses collect, analyze, and act on customer feedback in real-time. It provides tools for creating engaging, conversational surveys across multiple channels (email, SMS, in-app, in-store) to gather qualitative insights efficiently. The platform aims to streamline feedback management, making CX data accessible and actionable for all team members, from executives to frontline staff. The software focuses on driving 'earned growth' by improving customer retention and generating referrals. It offers robust analytics, including AI-powered text analysis for sentiment and theme identification, and performance leaderboards to motivate teams. AskNicely integrates with existing CRMs and other tools, enabling automated follow-ups and workflow automation to close the loop with customers faster and ensure consistent service quality across multiple locations.

Understand, guide, and gather feedback on user engagement

4.4 /5 across G2 and Capterra · 2,047 ratings, Sep 2026

Pendo is a product experience platform combining analytics, in-app guides, and user feedback. Understand how users engage with your product, guide them with targeted messages, and collect feedback through NPS surveys and roadmaps.

Design, send, and analyze online surveys and manage experiences with AI-powered tools.

4.5 /5 on G2 · 1,158 ratings, Sep 2026

QuestionPro offers a comprehensive suite of online survey software and tools designed for individuals, market research professionals, and enterprises. It enables users to easily design, distribute, and analyze various types of surveys, including market research, customer experience (CX), and employee experience (EX) surveys. The platform leverages AI to help users build surveys quickly and provides advanced analytics for deeper insights. The product caters to a wide range of industries such as gaming, automotive, education, healthcare, and financial services. It provides specialized tools for managing Voice of Customer (VoC) programs, sentiment analysis, journey management, and 360-degree feedback for employees. With robust security features and compliance certifications like GDPR and HIPAA, QuestionPro ensures data privacy and reliability for its global user base.

Collect and share testimonials

4.6 /5 across G2 and Capterra · 1,177 ratings, Sep 2026

Senja is a testimonial collection and management platform that helps businesses gather, organize, and display customer testimonials. Collect video and text testimonials, create beautiful testimonial walls, and embed social proof anywhere on your website.

Onboard, engage, and grow users with no-code in-app experiences

4.6 /5 across G2 and Capterra · 1,070 ratings, Sep 2026

Userpilot is a product growth platform for onboarding, adoption, and engagement. Build in-app experiences without code. Segment users and trigger contextual guidance. Collect feedback with NPS and surveys. Analytics track feature adoption and user journeys. Grow product usage with the right message at the right time.

Transform your business with a leading experience management platform for customers and employees.

4.7 /5 across G2 and Capterra · 816 ratings, Sep 2026

Sogolytics is a comprehensive Experience Management (XM) platform designed to help businesses understand and improve customer and employee satisfaction and loyalty. It offers a suite of specialized products: SogoCore for enterprise feedback management, SogoCX for customer experience management, SogoEX for employee experience management, and SogoSurvey for online survey creation. The platform leverages AI solutions and real-time analytics to turn feedback into actionable insights, enabling organizations to make data-backed decisions. Sogolytics is built for enterprises and individuals alike, providing tools for survey creation, data collection, advanced analytics, and reporting. It aims to provide enterprise-grade functionality without unnecessary complexity, offering customizable solutions that scale with business needs. The platform emphasizes ease of use, robust security, 24/7 customer support, and quick results, helping businesses go from feedback to clarity in minutes.