10 Best Customer Feedback Tools in 2026

MonkeyLearn is a text analytics and NLP platform that extracts insights from unstructured text data like emails, surveys, reviews, and social media. It offers pre-built models for sentiment analysis, topic detection, and entity extraction, plus the ability to train custom machine learning models without coding. MonkeyLearn was acquired by Medallia.

Qualtrics is an Experience Management (XM) platform that helps organizations understand and improve experiences across four core areas: Customer Experience (CX), Employee Experience (EX), Product Experience (PX), and Brand Experience (BX). It leverages AI to analyze feedback and data, providing actionable insights to prevent customer churn, enhance employee engagement, design products people love, and accelerate market growth. The platform offers specialized suites for Customer Experience Intelligence to turn CX into a revenue driver, Employee Experience software to engage teams and improve manager effectiveness, and Strategy & Research software to design breakthrough products and increase market share. Qualtrics serves over 20,000 customers in more than 100 countries, analyzing billions of conversations and supporting millions of frontline users. It's designed for businesses looking to modernize how they listen to feedback, analyze data, and resolve pain points across their operations.

Loox is a Shopify app designed to help e-commerce businesses collect and showcase visual product reviews (photos and videos) from their customers. It optimizes the review collection process with timed requests and incentives to maximize visual submissions, providing a stronger form of social proof than text-only reviews. The platform allows merchants to display these reviews beautifully across their store, from homepages to checkout, with customizable widgets that blend seamlessly with their brand. Beyond just display, Loox includes built-in conversion tools like referrals, upsells, and smart discounts to leverage happy customer interactions. It also enables businesses to showcase reviews on leading channels, extending their social proof reach. Loox is built for results, aiming to turn browsers into buyers, and integrates seamlessly with any Shopify theme, page builder, or app without requiring code. It's suitable for Shopify merchants looking to enhance trust, increase conversions, and grow their revenue through authentic customer content.

SurveyMonkey is the world's most popular survey platform for gathering feedback. Pre-built templates and question banks get surveys started fast. Analyze results with built-in charts and statistical tools. Target specific audiences with SurveyMonkey Audience. Enterprise features include collaboration, compliance, and integrations. The survey tool that pioneered online feedback collection.

Productboard is a product management platform that helps teams build products that matter. Centralize feedback from customers, sales, and support. Prioritize features based on impact and effort. Build and share roadmaps that keep stakeholders aligned. Features include user segmentation, feature scoring, and release planning. Connect customer needs to product decisions. Product management made strategic and customer-driven.

Pendo is a product experience platform combining analytics, in-app guides, and user feedback. Understand how users engage with your product, guide them with targeted messages, and collect feedback through NPS surveys and roadmaps.

Birdeye is an all-in-one customer experience platform for local businesses and enterprises. Manage online reviews across Google, Facebook, and 200+ sites. Get more reviews with automated requests. Respond to reviews from one inbox. Surveys measure customer satisfaction. Webchat and messaging handle customer inquiries. Local SEO tools boost visibility. Everything you need to manage your online reputation.

Canny helps product teams capture, organize, and analyze customer feedback. Users can submit feature requests and vote on ideas. Prioritize based on what customers want most and their value to your business. Keep customers in the loop with public roadmaps and changelogs. Integrates with tools like Intercom, Zendesk, and Jira. Close the feedback loop and build products your customers actually want.

HubSpot Service Hub manages customer service integrated with HubSpot CRM. Tickets, knowledge base, and customer feedback—support that shares context with sales and marketing. The CRM integration means complete customer visibility. Automation handles routing. Self-service reduces volume. HubSpot customers add Service Hub for support that connects with their existing customer data.

UserVoice is a product feedback platform that captures, organizes, and analyzes customer requests. Users can submit ideas and vote on features they want most. Segment feedback by customer attributes and revenue impact. Close the feedback loop by notifying users when features launch. Integrates with development tools for seamless workflows. Turn customer voices into product direction with evidence-based prioritization.