UserVoice

Name: UserVoice
Brand: UserVoice
Price: 999 USD
Rating: 4.4 (315 reviews)

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Capture, organize, and analyze customer feedback to drive product direction

Customer Feedback Product Analytics Roadmapping

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4.4(315 across the web)

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Reviews onG2Capterra

315 reviews tracked

The Bottom Line

Entry price

From $999/mo

Biggest pro

Enterprise focus

Biggest con

Expensive

TL;DR - UserVoice

Product feedback management
Feature voting and prioritization
Customer request tracking

Pricing: Paid only

Best for: Enterprises & pros

4.4/5 across review platforms

What is UserVoice?

Editorial review

UserVoice is a product feedback platform that captures, organizes, and analyzes customer requests. Users can submit ideas and vote on features they want most. Segment feedback by customer attributes and revenue impact. Close the feedback loop by notifying users when features launch. Integrates with development tools for seamless workflows. Turn customer voices into product direction with evidence-based prioritization.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceuservoice.com ↗

Pros & Cons

Pros

Enterprise focus
Good integrations
Feedback portal

Cons

Expensive
Dated UI

Ratings Across the Web

4.4(315 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Product feedbackFeature votingRoadmap planningCustomer insightsSegmentationEnterprise features

Pricing Plans

Free Trial

Pricing checked Jul 31, 2026

Engage

$999/quarter

Up to 1K users

Idea grid
Auto-merge matches
Web portal
In-app widget
SSO
Slack & Teams

Prioritize

$1,499/quarter

Up to 5K users

All Engage features
Advanced white-labeling
Data enrichment
Internal roadmap
Salesforce & Jira

Enterprise

null

5K+ users

AI Idea Insights
AI Impact Reports
AI Theme Detection
Advanced security
Premium support

Calculate your cost View full pricing

Is UserVoice worth the price?

45/100

UserVoice's pricing is quite expensive compared to market alternatives, with the 'Engage' tier starting at $999 per quarter ($4,000 annually) for only 1,000 users.

The 'Prioritize' tier jumps to $1,499 per quarter ($6,000 annually) for 5,000 users, which is still a high entry point. This pricing model is best suited for established companies with significant budgets and a strong need for advanced feedback management.

Hidden Costs & Gotchas

Quarterly billing, effectively higher annual cost.

No per-seat charges, but user limits are strict.

Enterprise tier requires custom quote, likely very high.

Starting at $16K/year note implies higher annual commitment.

How UserVoice Compares to Competitors

Compared to cheaper alternatives like Productboard, which offers plans starting around $49/month for smaller teams, UserVoice's $999/quarter entry point is significantly higher. Even more feature-rich competitors like Aha! Roadmaps offer more flexible pricing, making UserVoice's quarterly model and high base price less competitive for many businesses.

How UserVoice's pricing compares

At $999/mo, UserVoice is the most premium of its 6 direct competitors.

$15

$35

$79

$175

$299

$420

UserVoice

$999

Entry paid plan, monthly. Pricing checked Jul 31, 2026.

Reviews

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4.4/5

Across 315 verified user reviews on G2, Capterra

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Best UserVoice Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

SurveyMonkeyFreemium

Gather feedback faster with pre-built templates and powerful analysis

4.5

PendoPaid

Understand, guide, and gather feedback on user engagement

4.4

UserpilotPaid

Onboard, engage, and grow users with no-code in-app experiences

4.6

ProductboardPaid

Connect customer needs to product strategy and roadmaps

4.3

CannyFreemium

Capture feedback, prioritize features, and build what customers want

4.6

SprigPaid

In-product user research platform

4.5

QualtricsPaid

The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.

4.4

See all customer feedback tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All UserVoice alternatives7+ tools ranked, pricing + verdict per pick UserVoice vs SurveyMonkeyHead-to-head: features, pricing, who wins UserVoice vs PendoHead-to-head: features, pricing, who wins UserVoice vs UserpilotHead-to-head: features, pricing, who wins

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UserVoice FAQ

How does UserVoice help in prioritizing product development?

UserVoice helps prioritize product development by capturing, organizing, and analyzing customer requests. It allows users to submit ideas and vote on features, and product teams can segment feedback by customer attributes and revenue impact to make evidence-based decisions.

Which teams benefit most from using UserVoice?

UserVoice is best suited for product management teams and organizations that need to capture, organize, and analyze customer feedback to drive product direction. Its enterprise focus makes it particularly valuable for larger businesses.

How does UserVoice compare to Canny for feedback management?

UserVoice offers strong integrations and a dedicated feedback portal for capturing customer input, similar to Canny. However, UserVoice is known for its enterprise focus, which may cater to larger organizations with more complex needs.

What kind of integrations does UserVoice offer?

UserVoice integrates with various development tools to ensure seamless workflows. These integrations help product teams incorporate customer feedback directly into their existing development processes.

Does UserVoice include a free tier for small teams?

UserVoice does not offer a permanently free tier. It is a paid product designed for organizations looking for a comprehensive solution for customer feedback and product direction.

What are the main trade-offs when considering UserVoice?

While UserVoice offers robust features for feedback management, potential trade-offs include its higher cost compared to some alternatives. Additionally, some users may find its user interface to be dated.

How does UserVoice enable closing the feedback loop with customers?

UserVoice enables closing the feedback loop by allowing product teams to notify users directly when features they requested or voted on are launched. This keeps customers informed and engaged with product development.

Source: uservoice.com

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