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UserVoice

UnclaimedEditor reviewed

Capture, organize, and analyze customer feedback to drive product direction

Customer FeedbackProduct AnalyticsRoadmapping
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Reviews onG2Capterra
315 reviews tracked

The Bottom Line

Entry price

From $999/mo

Biggest pro

Enterprise focus

Biggest con

Expensive

TL;DR - UserVoice

  • Product feedback management
  • Feature voting and prioritization
  • Customer request tracking
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms

What is UserVoice?

Editorial review
UserVoice is a product feedback platform that captures, organizes, and analyzes customer requests. Users can submit ideas and vote on features they want most. Segment feedback by customer attributes and revenue impact. Close the feedback loop by notifying users when features launch. Integrates with development tools for seamless workflows. Turn customer voices into product direction with evidence-based prioritization.

Available on: Web

how we evaluateSourceuservoice.com ↗

Pros & Cons

Pros

  • Enterprise focus
  • Good integrations
  • Feedback portal

Cons

  • Expensive
  • Dated UI

Ratings Across the Web

4.4(315 reviews)
G2245 reviews
4.5/5
Capterra70 reviews
4.3/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Product feedbackFeature votingRoadmap planningCustomer insightsSegmentationEnterprise features

Pricing Plans

Free Trial

Pricing checked Jun 12, 2026

Engage

$999/quarter

Up to 1K users

  • Idea grid
  • Auto-merge matches
  • Web portal
  • In-app widget
  • SSO
  • Slack & Teams

Prioritize

$1,499/quarter

Up to 5K users

  • All Engage features
  • Advanced white-labeling
  • Data enrichment
  • Internal roadmap
  • Salesforce & Jira

Enterprise

null

5K+ users

  • AI Idea Insights
  • AI Impact Reports
  • AI Theme Detection
  • Advanced security
  • Premium support
Calculate your costView full pricing

How UserVoice's pricing compares

At $999/mo, UserVoice is the most premium of its 6 direct competitors.

Productboard
$15
SurveyMonkey
$35
Canny
$79
Sprig
$175
Userpilot
$299
Qualtrics
$420
UserVoice
$999

Entry paid plan, monthly. Pricing checked Jun 12, 2026.

Reviews

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4.4/5

Across 315 verified user reviews on G2, Capterra

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Best UserVoice Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →
SurveyMonkey logo
SurveyMonkeyFreemium

Gather feedback faster with pre-built templates and powerful analysis

4.5
Pendo logo
PendoPaid

Understand, guide, and gather feedback on user engagement

4.4
Userpilot logo
UserpilotPaid

Onboard, engage, and grow users with no-code in-app experiences

4.6
Productboard logo
ProductboardPaid

Connect customer needs to product strategy and roadmaps

4.3
Canny logo
CannyFreemium

Capture feedback, prioritize features, and build what customers want

4.6
Sprig logo
SprigPaid

In-product user research platform

4.5
Qualtrics logo
QualtricsPaid

The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.

4.4
See all customer feedback tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All UserVoice alternatives7+ tools ranked, pricing + verdict per pickUserVoice vs SurveyMonkeyHead-to-head: features, pricing, who winsUserVoice vs PendoHead-to-head: features, pricing, who winsUserVoice vs UserpilotHead-to-head: features, pricing, who wins

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UserVoice FAQ

How does UserVoice help in prioritizing product development?

UserVoice helps prioritize product development by capturing, organizing, and analyzing customer requests. It allows users to submit ideas and vote on features, and product teams can segment feedback by customer attributes and revenue impact to make evidence-based decisions.

Which teams benefit most from using UserVoice?

UserVoice is best suited for product management teams and organizations that need to capture, organize, and analyze customer feedback to drive product direction. Its enterprise focus makes it particularly valuable for larger businesses.

How does UserVoice compare to Canny for feedback management?

UserVoice offers strong integrations and a dedicated feedback portal for capturing customer input, similar to Canny. However, UserVoice is known for its enterprise focus, which may cater to larger organizations with more complex needs.

What kind of integrations does UserVoice offer?

UserVoice integrates with various development tools to ensure seamless workflows. These integrations help product teams incorporate customer feedback directly into their existing development processes.

Does UserVoice include a free tier for small teams?

UserVoice does not offer a permanently free tier. It is a paid product designed for organizations looking for a comprehensive solution for customer feedback and product direction.

What are the main trade-offs when considering UserVoice?

While UserVoice offers robust features for feedback management, potential trade-offs include its higher cost compared to some alternatives. Additionally, some users may find its user interface to be dated.

How does UserVoice enable closing the feedback loop with customers?

UserVoice enables closing the feedback loop by allowing product teams to notify users directly when features they requested or voted on are launched. This keeps customers informed and engaged with product development.

Source: uservoice.com

Guides & Articles

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