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Customer Feedback Tools Statistics 2026

Live data on Customer Feedback software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).

87

Customer Feedback tools published and tracked on Toolradar as of October 4, 2026.

See the best Customer Feedback toolsAll statistics

Last updated October 4, 2026. Reviewed by Louis Corneloup.

Key findings

  • Toolradar tracks 87 Customer Feedback tools as of October 4, 2026, 1% of its 10,902-tool directory.
  • Customer Feedback tools average 4.33 out of 5 across 66 rated tools and 68,923 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
  • 48% of Customer Feedback tools offer a free tier, 42 of 87.
  • 83 Customer Feedback tools were added to Toolradar during 2026, 95% of the category.
  • Birdeye is the highest-rated Customer Feedback tool at 4.7 out of 5 from 4,941 reviews.

Source: Toolradar catalog, computed live on October 4, 2026.

Headline numbers

Customer Feedback tools published on Toolradar

Source: Toolradar catalog, published status

87

Share of the whole Toolradar directory

Source: 87 of 10,902 published tools

0.8%

User reviews across Customer Feedback tools

Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 66 rated tools

68,923

Average Customer Feedback tool rating, weighted by review volume

Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.52 / 5 across 66 rated tools

4.33 / 5

Customer Feedback tools added to the directory in 2026

Source: Toolradar createdAt, 95% of the category (directory add date, not vendor launch)

83

Pricing mix

How Customer Feedback tools split between a free path (free, freemium, open-source) and strictly paid.

Tools that offer a free tier

Source: Toolradar pricing labels, 42 of 87 Customer Feedback tools

48%

Tools that are strictly paid

Source: Toolradar pricing labels, 45 of 87 Customer Feedback tools

52%
Paid45·52%Freemium41·47%Free1·1%

Where the reviews come from

Review volume for Customer Feedback tools by third-party platform.

G2 reviews

Across 60 Customer Feedback tools carrying a G2 profile

49,346

Capterra reviews

Across 35 Customer Feedback tools carrying a Capterra profile

15,688

Trustpilot reviews

Across 9 Customer Feedback tools carrying a Trustpilot profile

3,167

SourceForge reviews

Across 13 Customer Feedback tools carrying a SourceForge profile

674

TrustRadius reviews

Across 6 Customer Feedback tools carrying a TrustRadius profile

32

PeerSpot reviews

Across 1 Customer Feedback tool carrying a PeerSpot profile

16

Highest-rated Customer Feedback tools

Top-rated Customer Feedback tools with at least 500 third-party reviews.

Most reviewed Customer Feedback tools

The Customer Feedback tools carrying the most third-party reviews.

Customer Feedback growth in 2026

Customer Feedback tools added to Toolradar in 2026

Source: Toolradar createdAt, 95% of all Customer Feedback tools

83

Explore Customer Feedback tools

Best Customer Feedback tools All statistics All categories

Methodology and sources

Every figure is computed live from the Toolradar catalog, published Customer Feedback tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.