SurveySparrow
UnclaimedAI-powered customer feedback platform to turn customer voice into business growth and actionable insights.
Visit WebsiteWhat is SurveySparrow?
SurveySparrow is a survey tools tool. SurveySparrow is an AI-powered customer feedback platform designed to help businesses capture, analyze, and act on customer insights to drive growth. It offers a unified Voice of Customer (VOC) platform that collects feedback from various channels, including email, social media, and WhatsApp, aiming for higher response rates with engaging survey formats. Key capabilities: AI-powered insights with CogniVue (Key Driver Analysis, Topic Extraction, Topic Drill-down, Omnichannel Listening, Hidden Topics, Topic Monitoring), Feedback collection via WhatsApp, email, and social media, Reputation Management across 100+ platforms, Ticketing for faster issue resolution, AI-powered survey creation and design assistance (Wings). SurveySparrow ships a free plan plus paid tiers that unlock as usage grows.
TL;DR - SurveySparrow
- Captures customer feedback across multiple channels, including WhatsApp.
- Leverages AI (CogniVue and Wings) for deep insights, survey creation, and review management.
- Offers reputation management, ticketing for issue resolution, and integrations with 2000+ platforms.
Pricing: Free plan available
Best for: Growing teams
3.2/5 across review platforms
Pros & Cons
Pros
- AI-driven insights help uncover hidden trends and root causes of customer satisfaction.
- Omnichannel feedback collection ensures comprehensive customer understanding.
- Reputation management feature helps build and maintain brand trust.
- High response rates due to engaging survey formats.
- Extensive integrations streamline workflows and data synchronization.
Cons
- Pricing details for higher tiers require direct contact, lacking transparency.
- The free trial is limited to 14 days, which might not be enough for extensive evaluation.
- Specific pricing for higher response limits and users can be costly for growing teams.
Ratings Across the Web
3.2(708 reviews)
What people say
“it's a piece of shit. it's slow, I'm trying to cancel my subscription for 30 minutes, and it didn't work out because of that.”— via Trustpilot
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered insights with CogniVue (Key Driver Analysis, Topic Extraction, Topic Drill-down, Omnichannel Listening, Hidden Topics, Topic Monitoring)Feedback collection via WhatsApp, email, and social mediaReputation Management across 100+ platformsTicketing for faster issue resolutionAI-powered survey creation and design assistance (Wings)SpotChecks for contextual micro-feedback on websites and mobile appsIntegration with 2000+ platforms (CRMs, automation platforms)Custom branding and advanced question types
Pricing Plans
Free TrialFree Plan
Free
- 1 User
- 3 Active Classic surveys
- 1 Active CX surveys
- 10 Questions per survey
- 75 Responses per quarter
- 1k Contacts
- 200 Emails
- 0 API calls per day
Basic
- For students, freelancers, and personal projects
- 2,500 responses
- 1 User
- Send Surveys via Email
- Collect Partial Responses
- Display and Skip Logic
- Notify Respondents via Email
- Slack, 5+ integrations
- 24x5 Email Support
- 100 Active Classic surveys
- 1 Active CX surveys
- Unlimited Questions per survey
- 2500 Responses
- 10k Contacts
- 7500 Emails
- 40 Document Generator credits
- 500 API calls per day
Starter
- For solo creators, blogs, and early-stage founders
- 15,000 responses
- 1 User
- Everything in Basic
- Embed Survey in Email
- Survey Translation
- Redirect post Survey Completion
- Hubspot, 10+ integrations
- 24x5 Email Support
- 1k Active Classic surveys
- 1 Active CX surveys
- Unlimited Questions per survey
- 15k Responses
- 20k Contacts
- 45k Emails
- 40 Document Generator credits
- 1000 API calls per day
Business
- For teams that need collaboration, custom branding, and automation
- 36,000 responses
- 3 Users
- Everything in Starter
- Custom Branding
- Advanced Question Types
- Workflows and Webhooks
- Track Respondents Location
- Zendesk, 12+ integrations
- 24x5 Chat Support
- 1k Active Classic surveys
- 1 Active CX surveys
- Unlimited Questions per survey
- 36k Responses
- 200k Contacts
- 108k Emails
- 40 Document Generator credits
- 1000 API calls per day
Enterprise
Contact us
- For large enterprises with complex needs, and advanced insights
- Maximize your survey potential with custom limit, custom plugins and much more.
- 3+ Users
- Everything in Business
- Customize Surveys with CSS
- Auto Translate to 130+ Languages
- Custom Dashboard Widgets
- Key Driver Analysis (CogniVue)
- HIPAA Compliance Available
- PowerBI, 25+ integrations
- Dedicated CSM
- Custom Active Classic surveys
- Custom Active CX surveys
- Unlimited Questions per survey
- Custom Responses
- Custom Contacts
- Custom Emails
- Custom Document Generator credits
- Custom API calls per day
About SurveySparrow
By Toolradar Team·
SurveySparrow is an AI-powered customer feedback platform designed to help businesses capture, analyze, and act on customer insights to drive growth. It offers a unified Voice of Customer (VOC) platform that collects feedback from various channels, including email, social media, and WhatsApp, aiming for higher response rates with engaging survey formats. The platform leverages AI with its CogniVue suite to derive meaningful insights from large volumes of unstructured data, enabling smarter and faster decision-making.
The platform is suitable for a wide range of users, from students and freelancers to large enterprises. It provides tools for creating surveys, managing online reviews across 100+ platforms for reputation management, and facilitating faster issue resolution through integrated ticketing. SurveySparrow also includes 'Wings,' a suite of AI tools to assist with survey design, tone polishing, review responses, and widget generation, alongside 'SpotChecks' for contextual micro-feedback on websites and mobile apps. It integrates with over 2000 platforms, ensuring seamless workflows and data synchronization.
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SurveySparrow FAQ
What is SurveySparrow?
SurveySparrow is an AI-powered customer feedback platform that helps businesses collect, analyze, and act on customer insights. It provides tools for creating engaging surveys, managing online reviews, and resolving customer issues to drive business growth.
How much does SurveySparrow cost?
SurveySparrow offers several plans: Basic, Starter, Business, and Enterprise. Basic and Starter plans have publicly listed prices billed yearly, while the Enterprise plan requires contacting sales for a custom quote. All plans offer a 14-day free trial.
Is SurveySparrow free?
SurveySparrow is not free, but it offers a 14-day free trial for all features on all plans, allowing users to test the platform before committing to a paid subscription.
Who is SurveySparrow for?
SurveySparrow is designed for a diverse audience, including students, freelancers, solo creators, blogs, early-stage founders, teams needing collaboration, and large enterprises with complex needs for customer experience management and advanced insights.
Source: surveysparrow.com