Best Free Customer Feedback Tools in 2026

SurveyMonkey is the world's most popular survey platform for gathering feedback. Pre-built templates and question banks get surveys started fast. Analyze results with built-in charts and statistical tools. Target specific audiences with SurveyMonkey Audience. Enterprise features include collaboration, compliance, and integrations. The survey tool that pioneered online feedback collection.

HubSpot Service Hub manages customer service integrated with HubSpot CRM. Tickets, knowledge base, and customer feedback-support that shares context with sales and marketing. The CRM integration means complete customer visibility. Automation handles routing. Self-service reduces volume. HubSpot customers add Service Hub for support that connects with their existing customer data.

Sogolytics is a comprehensive Experience Management (XM) platform designed to help businesses understand and improve customer and employee satisfaction and loyalty. It offers a suite of specialized products: SogoCore for enterprise feedback management, SogoCX for customer experience management, SogoEX for employee experience management, and SogoSurvey for online survey creation. The platform leverages AI solutions and real-time analytics to turn feedback into actionable insights, enabling organizations to make data-backed decisions. Sogolytics is built for enterprises and individuals alike, providing tools for survey creation, data collection, advanced analytics, and reporting. It aims to provide enterprise-grade functionality without unnecessary complexity, offering customizable solutions that scale with business needs. The platform emphasizes ease of use, robust security, 24/7 customer support, and quick results, helping businesses go from feedback to clarity in minutes.

Userback is a comprehensive user feedback software designed for product teams to streamline the process of collecting, understanding, and acting on user feedback. It provides a suite of tools that allow users to submit feedback directly from websites or applications, including bug reports, feature requests, and general insights. The platform helps product teams move faster by offering contextual information with every feedback item, such as user identification, video recordings, screen annotations, and session replays. This rich context eliminates the need for follow-up questions, enabling immediate decision-making and action. Userback also facilitates faster resolution and product improvement through automation, public roadmaps, integrations with popular tools, and efficient feedback management. It aims to bridge the gap between product teams and their users, ensuring that user input leads to tangible product enhancements and increased customer satisfaction. Userback is ideal for product managers, customer support teams, web agencies, and SaaS companies looking to improve their product development cycle, enhance user experience, and prioritize features based on actual user needs. It helps ditch traditional, less efficient methods like emails and spreadsheets for a more integrated and actionable feedback system.

Survicate is a comprehensive customer feedback platform designed to help businesses collect, analyze, and act on customer insights. It enables users to deploy multi-channel surveys across websites, emails, and in-app experiences, gathering zero-party data at every touchpoint. The platform then unifies all feedback sources, including support tickets, call recordings, and reviews, into a centralized Insights Hub. Survicate leverages AI-powered tools to automatically analyze feedback, identify key themes, and generate summaries, allowing teams to quickly understand user sentiment and pinpoint areas for improvement. It offers customizable dashboards to monitor key metrics like NPS and CSAT, track feature requests, and measure the impact of product releases. The platform integrates with over 2,000 tools, facilitating automated workflows, CRM enrichment, and real-time alerts to ensure feedback drives immediate action and informs strategic decisions for CX, marketing, and product teams.

Trustpilot is an open, independent, and impartial review platform that connects consumers and businesses. It allows consumers to discover, read, and write reviews about companies and their services, helping them make informed purchasing decisions. The platform hosts a vast collection of reviews across various industries, from banking and travel insurance to retail and fitness services. For businesses, Trustpilot offers a way to strengthen their reputation by collecting and showcasing customer feedback. By engaging with reviews, companies can gain actionable insights to improve their services, build trust with potential customers, and ultimately grow their business. The platform aims to be a universal symbol of trust, fostering transparency and better experiences for both consumers and companies.

Lyssna is a comprehensive user research and usability testing tool designed to help product teams, designers, researchers, and marketers gather valuable feedback and make data-driven decisions. It enables users to create and conduct various types of studies, including moderated interviews, unmoderated tests, and surveys, to uncover insights into user behavior, needs, and experiences. The platform offers robust participant recruitment capabilities, allowing users to either bring their own participants via a shareable link or access Lyssna's panel of over 690,000 vetted B2B and B2C participants. With 395+ demographic and psychographic filters, users can precisely target their ideal audience. Lyssna also provides powerful analysis features to transform collected data into actionable insights, helping to validate assumptions, inform decisions, and drive impactful strategies for product development and marketing campaigns.

Delighted is a customer feedback platform that makes gathering insights simple. Send NPS, CSAT, CES, and custom surveys via email, web, or in-app. Real-time dashboard shows trends and sentiment. AI analyzes open-ended responses. Integrations push feedback to your existing tools. Used by companies like Uber, Cisco, and Slack. Get actionable customer feedback without the complexity of traditional survey tools.

Frill is a customer feedback and roadmap tool that helps you collect ideas, prioritize features, and share your product roadmap. Users can submit suggestions, vote on ideas, and see what's planned. Announce releases and changelog updates to keep users informed. Integrates with tools like Jira, Linear, and Slack. Embed feedback boards directly in your app. Simple, focused product feedback management.

Canny helps product teams capture, organize, and analyze customer feedback. Users can submit feature requests and vote on ideas. Prioritize based on what customers want most and their value to your business. Keep customers in the loop with public roadmaps and changelogs. Integrates with tools like Intercom, Zendesk, and Jira. Close the feedback loop and build products your customers actually want.

SurveySparrow is an AI-powered customer feedback platform designed to help businesses capture, analyze, and act on customer insights to drive growth. It offers a unified Voice of Customer (VOC) platform that collects feedback from various channels, including email, social media, and WhatsApp, aiming for higher response rates with engaging survey formats. The platform leverages AI with its CogniVue suite to derive meaningful insights from large volumes of unstructured data, enabling smarter and faster decision-making. The platform is suitable for a wide range of users, from students and freelancers to large enterprises. It provides tools for creating surveys, managing online reviews across 100+ platforms for reputation management, and facilitating faster issue resolution through integrated ticketing. SurveySparrow also includes 'Wings,' a suite of AI tools to assist with survey design, tone polishing, review responses, and widget generation, alongside 'SpotChecks' for contextual micro-feedback on websites and mobile apps. It integrates with over 2000 platforms, ensuring seamless workflows and data synchronization.

Beamer is a customer communication platform designed to help product and marketing teams announce product updates, collect feedback, and improve user engagement and adoption. It provides tools to create and publish changelogs, send targeted in-app notifications, conduct NPS surveys, and manage feature requests and product roadmaps. The platform aims to replace generic email blasts with more effective, segmented, and in-app communication channels. It helps businesses keep customers informed about new features, bug fixes, and product improvements, while also gathering valuable user feedback to guide product development. Beamer is ideal for SaaS companies looking to boost feature adoption, reduce churn, and build stronger relationships with their user base by making communication more interactive and integrated into the product experience.

Sleekplan is a comprehensive feedback tool designed to help product teams gather, organize, and act on user feedback. It provides a centralized platform for collecting customer requests, managing feature voting boards, publishing product roadmaps, maintaining changelogs, and conducting satisfaction surveys like CSAT and NPS. The tool aims to cover the entire product development lifecycle, from initial idea generation to feature shipment. Sleekplan is ideal for businesses of all sizes looking to improve their product development process by staying closely connected to their users. It allows for the collection of both internal and external feedback, offering various embedding options like in-app widgets, standalone websites, and iframes. Key benefits include making informed product decisions based on user input, keeping users engaged and informed about product progress, and streamlining communication between product teams and their customer base.

Qualaroo is a customer and user feedback software that allows businesses to collect insights directly from their website and app users. It uses a proprietary "Nudge" technology to ask targeted questions at opportune moments, providing context-rich feedback that is often more valuable than traditional email surveys. The platform helps optimize web and app experiences, gather product feedback, boost conversion rates, and improve user experience by understanding the 'why' behind user behavior. The tool is designed for product managers, UX designers, marketers, and anyone looking to understand their users better. It offers advanced targeting options based on user actions, behavior, location, and more, ensuring the right questions are asked to the right users. Qualaroo also integrates AI-powered sentiment analysis via IBM Watson to automatically process open-text feedback, identify keywords, and gauge emotional scores, enabling quicker responses and actionable insights without manual data mining.

Loox is a Shopify app designed to help e-commerce businesses collect and showcase visual product reviews (photos and videos) from their customers. It optimizes the review collection process with timed requests and incentives to maximize visual submissions, providing a stronger form of social proof than text-only reviews. The platform allows merchants to display these reviews beautifully across their store, from homepages to checkout, with customizable widgets that blend seamlessly with their brand. Beyond just display, Loox includes built-in conversion tools like referrals, upsells, and smart discounts to leverage happy customer interactions. It also enables businesses to showcase reviews on leading channels, extending their social proof reach. Loox is built for results, aiming to turn browsers into buyers, and integrates seamlessly with any Shopify theme, page builder, or app without requiring code. It's suitable for Shopify merchants looking to enhance trust, increase conversions, and grow their revenue through authentic customer content.