Toolradar Research
Customer feedback software statistics 2026
First-party data on the 85 customer feedback tools Toolradar tracks: HubSpot Service at 3.40 from 9,419 reviews against SurveyMonkey at 4.50 from 34,413.
Founder, Toolradar & Dupple
Key findings
What the data shows.
- 01
85 customer feedback tools tracked, holding 67,765 aggregated third-party reviews. (Source: Toolradar directory, September 17, 2026.)
- 02
SurveyMonkey leads volume at 4.50 from 34,413 reviews. HubSpot Service holds 9,419 at 3.40. (Source: Toolradar directory, September 17, 2026.)
- 03
Birdeye holds 4,941 reviews at 4.70. (Source: Toolradar directory, September 17, 2026.)
- 04
The review-weighted average is 4.33. (Source: Toolradar directory, September 17, 2026.)
About the research
How we built this report.
Toolradar tool database. Editorial review with weekly pricing verification.
2026. Snapshot taken September 17, 2026. Refresh due Dec 17, 2026.
Public scoring rubric. See how we rate for the full criteria.
Creative Commons BY 4.0. Quote, link, and reuse with attribution.
Feedback software is a survey default plus a service suite people do not like. Toolradar tracks 85 tools holding 67,765 reviews. SurveyMonkey holds 34,413 reviews at 4.50. HubSpot Service holds 9,419 at 3.40. Birdeye holds 4,941 at 4.70. SurveySparrow holds 2,895 at 3.90. The suite that already owns the CRM is the weak score. The survey specialist is the strong one.
Every figure below is computed from the Toolradar directory on September 17, 2026. The live dashboard is Customer feedback statistics. The buyer ranking is best customer feedback software.
How large the category is
We track 85 published tools, or 0.8% of the 10,619 tools in the directory. 95% (81 of 85) were added to Toolradar in 2026. "Added" means added to our directory, not founded this year.
A $39 feedback seat is a form. The $111 mean is a reputation suite.
How these tools are priced
52% of the 85 tools are paid-only. 48% offer a free tier or freemium plan (41 tools). 1% are fully free.
n = 85 tools, September 17, 2026How customer feedback software are priced
For the 35 tools that publish a paid tier, the median entry price is $39 a month and the mean is $111.
n = 35 tools with a published paid tierEntry price distribution
The catalog-wide median entry is $20 (software pricing statistics).
How these tools are rated
66 of 85 tools carry a rating (78%). Those ratings rest on 67,765 reviews. Unweighted mean 4.52. Review-weighted mean 4.33.
n = 66 rated toolsRating distribution
The most-reviewed tools on September 17, 2026:
| Tool | Rating | Reviews |
|---|---|---|
| SurveyMonkey | 4.50 | 34,413 |
| HubSpot Service | 3.40 | 9,419 |
| Birdeye | 4.70 | 4,941 |
| SurveySparrow | 3.90 | 2,895 |
Source: Toolradar directory, September 17, 2026.
HubSpot Service at 3.40 from 9,419 reviews is the suite tax. SurveyMonkey at 4.50 from 34,413 is the specialist that also has the volume.
The highest-rated tools with at least 150 aggregated reviews:
| # | Tool | Rating | Reviews |
|---|---|---|---|
| 1 | Judge.me | 4.90 | 195 |
| 2 | Simplesat | 4.80 | 229 |
| 3 | Zonka Feedback | 4.80 | 155 |
| 4 | Birdeye | 4.70 | 4,941 |
| 5 | AskNicely | 4.70 | 1,152 |
| 6 | Sogolytics | 4.70 | 816 |
| 7 | Userback | 4.70 | 361 |
| 8 | ReviewTrackers | 4.70 | 333 |
| 9 | BugHerd | 4.70 | 283 |
| 10 | Userpilot | 4.60 | 1,070 |
Judge.me leads at 4.90.
Review volume by platform:
| Review platform | Tools with a profile | Aggregated reviews | Mean rating |
|---|---|---|---|
| G2 | 60 | 49,343 | 4.45 |
| Capterra | 34 | 14,533 | 4.61 |
| Trustpilot | 9 | 3,167 | 3.38 |
| SourceForge | 13 | 674 | 4.22 |
| TrustRadius | 6 | 32 | 4.32 |
| Peerspot | 1 | 16 | 4.40 |
Two tools worth comparing are SurveyMonkey and Birdeye.
How often pricing moves
Our pricing tracker logged 5 pricing changes for these tools in 2026, 0 of them applied.
How this data was measured
Every figure in this report is computed live from the Toolradar directory on September 17, 2026, covering the 85 published tools we categorize under Customer feedback. Pricing model is read from each vendor's official pricing page. The entry price is the cheapest positive monthly tier a tool publishes. Ratings and review counts are aggregated from third-party platforms (G2, Capterra, Trustpilot and others), not from Toolradar's own reviews. The leaderboard floor is 150 aggregated reviews. This is a directory snapshot, not a survey.
Cite this report
- APA: Corneloup, L. (2026). Customer feedback software statistics 2026. Toolradar Research. https://toolradar.com/reports/customer-feedback-software-statistics
- MLA: Corneloup, Louis. "Customer feedback software statistics 2026." Toolradar Research, 17 Sept. 2026, toolradar.com/reports/customer-feedback-software-statistics.
Browse the full category on the best customer feedback software page, or explore all of Toolradar Research.
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Use the data, credit the source.
Released under Creative Commons BY 4.0. You may quote, link, and reuse the data with attribution.
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