Manage reviews, surveys, and customer interactions
Visit WebsiteThe Bottom Line
Entry price
Paid plans only
Biggest pro
Multi-location support
Biggest con
Enterprise focused
TL;DR - Birdeye
- Reputation and customer experience platform
- Review management and surveys
- Local SEO and listings management
What is Birdeye?
Available on: Web
Pros & Cons
Pros
- Multi-location support
- AI automation
- 200k+ businesses use it
Cons
- Enterprise focused
Ratings Across the Web
Birdeye holds an aggregate rating of 4.7 out of 5 from 3,827 reviews across G2 and Capterra, last checked March 18, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Free TrialPricing checked Aug 15, 2026
Starter
$299/monthly
- Review collection
- Review monitoring
- Basic listings
- Limited messaging
Growth
$399/monthly
- All Starter features
- Advanced text messaging
- Review campaigns
- Customer interaction tools
Dominate
$499/monthly
- Full feature set
- Advanced review campaigns
- Chatbot capabilities
- Enhanced messaging
- Multi-location management
Is Birdeye worth the price?
Birdeye's pricing, starting at $299/month for Starter and escalating to $499/month for Dominate, is on the higher end for small to medium businesses.
While it offers a comprehensive suite of tools, the entry-level features are quite basic for the price. This platform is best suited for businesses with a significant marketing budget that prioritize an all-in-one reputation and customer experience management solution.
Hidden Costs & Gotchas
Potential overage fees for messaging limits
Higher tiers needed for advanced features
Integration costs with existing CRMs
No annual discount mentioned, monthly only
How Birdeye Compares to Competitors
Compared to Podium, which offers similar features but often starts around $249/month for basic plans, Birdeye's $299 Starter tier is slightly more expensive. For advanced features, Birdeye's $499 Dominate plan is comparable to higher-end solutions from competitors like Broadly, which can also reach similar price points for their most robust offerings.
Reviews
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Still deciding?
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Birdeye FAQ
How does Birdeye help businesses improve their online reputation?
Which teams within a business would benefit most from using Birdeye?
How does Birdeye compare to Reputation.com for managing customer interactions?
What kind of businesses is Birdeye designed for?
Does Birdeye include a free tier for small businesses?
What are the primary limitations a prospective buyer should consider with Birdeye?
How does Birdeye assist with local search engine optimization?
Source: birdeye.com