Birdeye is an all-in-one customer experience platform for local businesses and enterprises. Manage online reviews across Google, Facebook, and 200+ sites. Get more reviews with automated requests. Respond to reviews from one inbox. Surveys measure customer satisfaction. Webchat and messaging handle customer inquiries. Local SEO tools boost visibility. Everything you need to manage your online reputation.

Available on: Web

Data compiled by Toolradar Pricing checked Oct 7, 2026 · How we evaluate

Source birdeye.com

Ratings Across the Web

4.7 (4,941 reviews)

Birdeye holds an aggregate rating of 4.7 out of 5 from 4,941 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Review management
Surveys
Listings
Messaging
Payments
AI marketing

Pricing Plans

Free Trial

Pricing checked Oct 7, 2026. Source: birdeye.com/pricing, read Oct 7, 2026

Birdeye plans and prices, checked October 2026
Plan	Price	Details
Starter	$299/monthly	Review collection Review monitoring Basic listings +1 more Show less Limited messaging
Growth	$399/monthly	All Starter features Advanced text messaging Review campaigns +1 more Show less Customer interaction tools
Dominate	$499/monthly	Full feature set Advanced review campaigns Chatbot capabilities +2 more Show less Enhanced messaging Multi-location management

Calculate your cost View full pricing

Is Birdeye worth the price?

Fair value

Birdeye's pricing, starting at $299/month for Starter and escalating to $499/month for Dominate, is on the higher end for small to medium businesses.

While it offers a comprehensive suite of tools, the entry-level features are quite basic for the price. This platform is best suited for businesses with a significant marketing budget that prioritize an all-in-one reputation and customer experience management solution.

Hidden Costs & Gotchas

Potential overage fees for messaging limits

Full Birdeye pricing: every plan, hidden costs and alternatives

How Birdeye's pricing compares

At $299/mo, billed monthly, Birdeye is the most premium of its 2 comparable direct competitors.

GatherUp

$60

Reputation.com

$80

Birdeye

$299

Entry paid plan, monthly price, billed monthly. Pricing checked Oct 7, 2026.

Birdeye by the numbers

Toolradar data: Birdeye's entry paid plan ($299/mo, billed monthly) ranks #47 of 49 (joint) for price among the Customer Feedback tools with a verified entry price and no stated unit, where the median is $39/mo. As of Nov 2026.

Birdeye compared with 95 Customer Feedback tools on Toolradar, as of Nov 2026
Metric	Birdeye	Peer median	Position (1 is best)
Entry paid plan	$299/mo, billed monthly	$39/mo	#47 of 49 (joint) tools with no stated price unit, verified price
Free plan	No	51% have one	n/a
Listed as an alternative to	16 tools	2	#9 of 95 (joint)
Integrations listed	3	4	#15 of 27 (joint) tools with at least one integration recorded
User rating	4.7/5 (across the web, 4,941 ratings)	4.6/5	#14 of 52 (joint) tools with 20+ reviews
Compare-page visits, last 30 days	22 visits	26	#18 of 26 (joint) tools with 20+ compare-page visits

Listed as an alternative to: #11 on 2026-10-16 to #9 on 2026-11-02 (rank among 95 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Customer Feedback data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.

Cite this: Toolradar, “Birdeye by the numbers”, Nov 2026.

Reviews

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4.7/5

Across 4,941 verified user reviews on G2, Capterra

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Best Birdeye Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

G2 Freemium

The world's largest and most trusted software marketplace.

4.5

Reputation.com Paid

AI-powered platform to manage, monitor, and improve your brand's online reputation and customer experience.

4.5

Podium Paid

AI-powered lead generation and management platform for businesses to convert leads into loyal customers.

4.4

Nicejob Paid

Automate reputation marketing to get more reviews, referrals, and sales for local businesses.

4.8

Trustpilot Freemium

Empowering consumers to shop with confidence and helping companies improve through reviews.

3.9

GatherUp Paid

Build, manage, and defend your online reputation and local presence with a single platform.

4.6

See all social media management tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Birdeye alternatives 6+ tools ranked, pricing + verdict per pick Birdeye vs G2 Head-to-head: features, pricing, who wins Birdeye vs Reputation.com Head-to-head: features, pricing, who wins Birdeye vs Podium Head-to-head: features, pricing, who wins

Explore More

Birdeye FAQ

How does Birdeye help businesses improve their online reputation?

Birdeye allows businesses to manage online reviews across over 200 sites, including Google and Facebook. It automates review requests to help businesses get more feedback and provides a single inbox for responding to all reviews.

Which teams within a business would benefit most from using Birdeye?

Birdeye is best suited for marketing teams and customer service departments within local businesses and enterprises. It provides tools for customer feedback, SEO, and social media management, all of which contribute to customer experience.

How does Birdeye compare to Reputation.com for managing customer interactions?

Birdeye offers an all-in-one platform for managing reviews, surveys, webchat, and messaging, similar to Reputation.com. Birdeye emphasizes its support for multi-location businesses and its AI automation features for customer experience.

What kind of businesses is Birdeye designed for?

Birdeye is designed for local businesses and enterprises, with specific support for multi-location operations. Over 200,000 businesses currently utilize its platform to manage their customer experience.

Does Birdeye include a free tier for small businesses?

Birdeye is a paid product and does not offer a permanently free tier for its services. It provides comprehensive features for customer experience management, including review management and local SEO tools.

What are the primary limitations a prospective buyer should consider with Birdeye?

Birdeye is primarily focused on enterprise-level solutions, which may mean it is more robust than necessary for very small businesses. Its comprehensive feature set is geared towards larger organizations and multi-location operations.

How does Birdeye assist with local search engine optimization?

Birdeye includes dedicated local SEO tools to boost a business's visibility in search results. By managing reviews and customer interactions, it helps improve online reputation, which is a key factor in local SEO.

How does Birdeye pricing compare with other Customer Feedback tools?

Birdeye's entry paid plan ($299/mo, billed monthly) ranks #47 of 49 (joint) for price among the Customer Feedback tools with a verified entry price and no stated unit, where the median is $39/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Source: birdeye.com

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