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Birdeye

UnclaimedEditor reviewed

Manage reviews, surveys, and customer interactions

Customer FeedbackMarketingSEO ToolsSocial Media Management
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Reviews onG2Capterra
3827 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Multi-location support

Biggest con

Enterprise focused

TL;DR - Birdeye

  • Reputation and customer experience platform
  • Review management and surveys
  • Local SEO and listings management
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms

What is Birdeye?

Editorial review
Birdeye is an all-in-one customer experience platform for local businesses and enterprises. Manage online reviews across Google, Facebook, and 200+ sites. Get more reviews with automated requests. Respond to reviews from one inbox. Surveys measure customer satisfaction. Webchat and messaging handle customer inquiries. Local SEO tools boost visibility. Everything you need to manage your online reputation.

Available on: Web

how we evaluateSourcebirdeye.com ↗

Pros & Cons

Pros

  • Multi-location support
  • AI automation
  • 200k+ businesses use it

Cons

  • Enterprise focused

Ratings Across the Web

4.7(3,827 reviews)
G23,126 reviews
4.7/5
Capterra701 reviews
4.7/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Review managementSurveysListingsMessagingPaymentsAI marketing

Pricing Plans

Free Trial

Pricing checked Jun 17, 2026

Starter

$299/monthly

  • Review collection
  • Review monitoring
  • Basic listings
  • Limited messaging

Growth

$399/monthly

  • All Starter features
  • Advanced text messaging
  • Review campaigns
  • Customer interaction tools

Dominate

$499/monthly

  • Full feature set
  • Advanced review campaigns
  • Chatbot capabilities
  • Enhanced messaging
  • Multi-location management
Calculate your costView full pricing

Reviews

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4.7/5

Across 3,827 verified user reviews on G2, Capterra

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Best Birdeye Alternatives

Top alternatives based on features, pricing, and user needs.

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G2 logo
G2Freemium

The world's largest and most trusted software marketplace.

4.3
Reputation.com logo
Reputation.comPaid

AI-powered platform to manage, monitor, and improve your brand's online reputation and customer experience.

4.5
Podium logo
PodiumPaid

AI-powered lead generation and management platform for businesses to convert leads into loyal customers.

4.4
Nicejob logo
NicejobPaid

Automate reputation marketing to get more reviews, referrals, and sales for local businesses.

4.8
Trustpilot logo
TrustpilotFreemium

Empowering consumers to shop with confidence and helping companies improve through reviews.

4.0
GatherUp logo
GatherUpPaid

Build, manage, and defend your online reputation and local presence with a single platform.

See all customer feedback tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Birdeye alternatives6+ tools ranked, pricing + verdict per pickBirdeye vs G2Head-to-head: features, pricing, who winsBirdeye vs Reputation.comHead-to-head: features, pricing, who winsBirdeye vs PodiumHead-to-head: features, pricing, who wins

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Birdeye FAQ

How does Birdeye help businesses improve their online reputation?

Birdeye allows businesses to manage online reviews across over 200 sites, including Google and Facebook. It automates review requests to help businesses get more feedback and provides a single inbox for responding to all reviews.

Which teams within a business would benefit most from using Birdeye?

Birdeye is best suited for marketing teams and customer service departments within local businesses and enterprises. It provides tools for customer feedback, SEO, and social media management, all of which contribute to customer experience.

How does Birdeye compare to Reputation.com for managing customer interactions?

Birdeye offers an all-in-one platform for managing reviews, surveys, webchat, and messaging, similar to Reputation.com. Birdeye emphasizes its support for multi-location businesses and its AI automation features for customer experience.

What kind of businesses is Birdeye designed for?

Birdeye is designed for local businesses and enterprises, with specific support for multi-location operations. Over 200,000 businesses currently utilize its platform to manage their customer experience.

Does Birdeye include a free tier for small businesses?

Birdeye is a paid product and does not offer a permanently free tier for its services. It provides comprehensive features for customer experience management, including review management and local SEO tools.

What are the primary limitations a prospective buyer should consider with Birdeye?

Birdeye is primarily focused on enterprise-level solutions, which may mean it is more robust than necessary for very small businesses. Its comprehensive feature set is geared towards larger organizations and multi-location operations.

How does Birdeye assist with local search engine optimization?

Birdeye includes dedicated local SEO tools to boost a business's visibility in search results. By managing reviews and customer interactions, it helps improve online reputation, which is a key factor in local SEO.

Source: birdeye.com

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